With our A/C dead for over a year and our oil furnace on its last legs, we did some research as to our options for a new HVAC system that did not rely on oil but did not require access to gas. The heat distribution in our 150 year old stone house also was a problem from the time we moved in. Our research into a new Mitsubishi heat pump system led us to Priority as a licensed dealer of this system. Jeremy and Steve met with us to assess our current HVAC system, challenges with the old house and explain two different heat pump systems. Jeremy had a thorough knowledge of both the Mitsubishi and Trane systems and how they would work in our home. With their guidance, we chose the Trane system and couldn't be happier. The additional air returns and they installed and rejigging of existing ductwork improved the air flow 100% in our home - and has helped with our damp stone basement problems.
The installation crew was courteous and worked tirelessly, and even called in additional crews to work until 7 pm on the day that Jeremy had promised we would have our A/C back (it was during the hottest week we had in mid-august - and we were SO greatful!).
Jeremy also came out to try and get our old A/C working before the new system arrived knowing that I was home with a baby in the house and it was extremely hot. He was not able to get it running due to the age of the system and some missing/ripped wires, but we really appreciated the effort to try to make our home more comfortable in the interim until our system arrived.
Steve and Jeremy answered all of our questions and Steve was even able to find us a rebate program to help with cost of the replacement of the HVAC and new tankless water heater. In cleaning up, the crew also vaccumed the piles of leaves in our basement that had accumulated over last fall and winter. They absolutely went above and beyond while working in our home.
We could not have been happier with Priority!