I want to start by saying that my wife and I have had several positive experiences using homestars with reputable companies.
Such is NOT the case with Drain Sense or should I say "Drain Source" (more on this later)?
My wife called Vince to have him do some minor renovations on our house. Some tiling on the bathroom wall, laying down of peel and stick linoleum and installing a toilet - all of which we supplied to him. He agreed to the work, stating he was happy to do it - in fact, outwardly, he seemed very nice to my wife so she hired him.
He said the jobs would cost a total of $1500 and he would need a $700 deposit. We were told it was a "3 day job" by Vince himself. He began the work on a Monday. We anticipated an end of day Wednesday completion so I went to the house to check on his 'progress' on Wednesday. All that had been done was the tiling on the bathroom wall and it was not complete.
I phoned Vince and asked him why so little had been completed and he responded to me by saying "I'm really busy doing this job in Barrie" (??? what am I paying you for??). He stated that everything would be done by the following Friday. I accepted this and hung up. Then, I started to further inspect his work. I'm no contractor, but I know terrible work when I see it. The tiles had been stuck to the wall without using any type of spacer which meant they were uneven and some had zero space between them to be able to grout (which obviously leads to water damage later). It looked awful. Furthermore, there was tiling cement on our hardwood floors which cannot be removed easily at all.
I called Vince back and told him I wasn't happy with the little work he had done and we agreed that he would take $300 from the $700 cheque we gave him for the work he did. I was fine with that gentleman's agreement. He never came good on his word to return the $400. "I'll hand deliver it to you" he said. One excuse after another and still no money.
I then started doing some research on Vince. I Googled his full name and lo and behold, a company called "Drain Source" came up which WAS his company name before he likely changed it to Drain Sense due to several VERY negative reviews on sites like RipOffReport.com (search for yourself) and the BBB. Customers, even people he's worked with (!) complaining about his business practices and broken promises.
Bottom line is, I've accepted that he's got my money. It is what it is. My hope is that someone reading this will decide not to hire him and not have to go through what we've gone through. The rest of the reviews here I can only guess are written by him using some other user name.
Buyer beware. Do your research (the truth is only a Google search away) and make sure you select companies that have a positive rating with a good number of reviews.
Avoid Drain Sense (or any other company with Vince's name on it) at all costs.