Evolve Home Services

Garbage service along with hybrid products is the worst in the market. We have been 2 full days without hot water.

We had a gas leak, several issues with customer service, who failed to even offer to inspect the unit when learning of a gas leak. Telling us we can't break a contract, horrible treatement. This was the manager.

My air conditioner was leaking. The company sent someone the same day to fix the issue. The technician was very knowledgeable and friendly.

It was a pleasure dealing with Smart Home Works who were responsive and punctual, communicative and informative. They made what could have been a difficult situation much easier. I would certainly use them again and recommend them to my friends and family.

We bought a home with furnance & AC approx 3 years old, installed by Smart Home. No issues, everything was working properly until this week when we went to turn the A/C on. The unit was working, but no cold air was getting upstairs to the bedrooms.
We called & spoke to Ryan, and a technician was out the same day. He was here maybe 30 mins, checked the AC unit as well as the furnace fan in the basement and figured out what the issue is after checking both.

He cleaned up everything & our AC is working perfectly now, we were not charged anything.

I am a Smart Home Works plan customer and John came to repair my furnace. He was on time, prepared and did a great job. My furnace was fixed within a few hours of my call. Thanks again!

it was intalled in the fall so far this summer it doesnt seem to keep house as cool as the old airconditioner did this is wednesday ive been calling since sunday left 3 or 4 messages a day still havent been called back

I bought a furnace from Smart Home Works roughly 2 years ago and, long story short, it had not been working as well as it used to, as of late. Upon calling their support line, we were asked if we had changed our filters and they were confident that was the case..
A technician arrived about 40 minutes later and he changed the filter for me. The old one was DISGUSTING and there was an impressive amount of matted hair stuck to it.
He left us a few spare filters as well, since we are entitled to a free filter every year, and instructed us to change it every 6 months or so.
Thank you VERY much Smart Home Works! Your service was very much appreciated.

My furnace broke down all of a sudden and I gave smart home works a call to have someone come over and have a look.

They let me know the unit needed to be swapped out. No questions asked; Nice worker just got to replacing the furnace and finished in a few hours, thanked us and let us know we should make sure to schedule a filter change every year.

Recently my wife and I purchased a home where the previous owner had purchased a new furnace from Smart Home Works just 6 months prior to us moving in. After a month of living in the house we had to call them to come and fix it because there was no gas being fed, turns out it was a defective gas regulator inside the furnace which malfunctioned and was covered by manufacturer warranty. This happened on a Thursday night in the middle of winter where it is -15c outside. Turns out I had to pay their $99+tx service fee for the technician to come out and tell me that the gas regulator was defective, that he didn't have the part, and that "someone" would call me back that evening to schedule a technician to come repair it. So Sunday rolls around, no one answers the phone, I have to shut off my water because of the risk of pipes bursting, and I wait it out till Monday. I call them Monday morning (took work off because this needed to be resolved) and they tried to tell me that it would be Thursday until someone could come fix my issue, and not only that, I would need to pay another $99+tx! So I fought with them and someone came and fixed my furnace that Monday because I had made a point of how ridiculous this experience already was. So a month goes by, guess what, my furnace is doing the same thing! This time it looks like the condensation pipe was full of water and not releasing, after emptying it and clearing another tube inside the furnace I got it to fire up again. I called them up today and asked them to come fix their shotty installation since it is completely unreasonable to expect a customer to have to do this much troubleshooting on a furnace that is less than 1 year old. They told me it would cost $99+tx again and there is no way around it since if the installation was wrong it would have not been working immediately after it was installed. Do not ever buy or have these people service your equipment, they will not provide you any service guarantee or warranty even on their own work under 1 year.