We had a 13-year old top of the line high-efficiency Carrier furnace. However, the motor died (about $1400). As well, the wire coating from the igniter melted and could have caused, as we were told, far more damage to another unit (about $1200). To replace it, which we did, cost almost $300. The company, where we purchased the furnace, said there's another major expense that could occur soon and recommended a new furnace. We used to be on a monthly contract with them. However, they never called as a reminder for us to book as they have too many clients. We eventually cancelled that contract after several years. Their service left much to be desired.
This time around, we decided to deal with a different company...Appleby Systems. They came the very next day and installed our new system...a Coleman. We're not familiar with that brand but it came with a 10-year parts and labour warranty and $300 rebate. Can't beat that! The next day, we received a call to ensure we were pleased with their service. This person told us we'd receive a reminder call at our 1-year anniversary in order to book our free maintenance (something the other company would never do).
So far, we've been extremely pleased with Appleby Systems. Our home is nice and toasty...and we've had to turn down the heat with our new furnace.
We rated this company an 8/10. However, if future dealings with them are as successful as our intro, we'd have no hesitation to rate them as a 10 and recommend to friends and family.
Customer service is very important to us. The servicemen we had at our house were great. The woman who followed up the next day couldn't have been better. She's a perfect representative for Appleby Systems.
Try them out.
- Company Response
Thank you so much Camille for taking time to review Appleby Systems and recognizing our efforts in providing good customer service, it is extremely important to us as well. We have a great team on our staff. Glad to hear you are toasty warm. We do have a referral program that will entitle you to gift cards from Tim Horton's so ensure the referrals mention your name! We sure appreciate your business and we look forward to doing business with you in the future.