LOTUS Interlocking & Landscaping

Interlocking Stone
88 Autumn Way Aurora ON L4G 4P7
HomeStars  >  Interlocking Stone in Vaughan  >  LOTUS Interlocking & Landscaping
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Reviews for LOTUS Interlocking & Landscaping

Average customer rating:
8.9 10 (10 reviews)

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Valentina in Mississauga
1 review Richmond Hill, ON
10/10

We are very thankful with the work Alex and his team did for us!
We had a good experience when they did floor in our house and it was very well done and looks nice. Then we decide to do driveway interlocking with them. Now it looks great and we are getting tons of compliments. I highly recommend their service ! We will defiantly be in touch with Irina and Alex again for future projects.

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Company Response

It was a pleasure working with you, Valentina.
We are glad to hear that our services were up to your standards and satisfaction.
We are looking forward to working with you in the future!

Analisa from Vaughan
4 reviews Vaughan, ON
10/10

Working with Irene, Alex and the rest of the crew was great. They were very organized and reliable. The price was reasonable for the services we requested and the work was done with integrity. Would definitely recommend to use this company!

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Company Response

Thank you for your feedback, Analisa!
It was a pleasure working with a client like you - one who is timely, polite and is reasonable in their demands and expectations.

10/10

I got them to quote a 15' x 15' x 10' pergola for over our back patio. From acceptance of quote to finished product was 4 days (2 days of work). They worked with me to make sure of the details of the project and everything went smoothly. We enjoyed a BBQ this weekend because of it. Great job.

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Company Response

Thank you for reviewing our work, David!
It was a pleasure working with you - you were easy going, decisive and very helpful in providing job specifications.
Looking forward to working with you in the future!

Grace
1 review Vaughan, ON
10/10

RELIABLE, PROFESSIONAL and EFFICIENT
We renovated our backyard with LOTUS Interlocking & Landscaping and couldn't be more pleased. From our first meeting, it was an easy process. Alex was very easy to work with, kind and understood my ideas well. Quoting was very quick and pricing was reasonable and fair. Once we approved the project, Alex and his team started right-o-way and were a delight to work with. Irene was great with quoting and paperwork and any changes were immediately updated and sent to me. On site, Vasily and Nick were very friendly and polite and worked very professionally and efficiently everyday. We liked that Lotus was flexible with minor changes we did and each step completed was done to the highest standards and as promised. Their crew was on time every day and were great about tidying it up. Above all, timing was right on spot and within a week our small backyard and side of our home was completely transformed. I would not hesitate to use their services again and would definitely recommend them to my friends, family, neighbours and clients. Our backyard looks beautiful and we have enjoyed relaxing days and evenings that for so many years went unused. Our dogs couldn't be happier! :) Thank you Lotus & Team! Great job!

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Company Response

Thank you for reviewing our work, Grace!
You were a very polite and and easy to work with client.
Your attention to detail and vision allowed us to complete the project efficiently and to your satisfaction.
You were very professional in communicating your demands, punctual and decisive.
We look forward to working with you in the future!

Mr. Smith
2 reviews , ON
8/10

I hired Lotus to execute a vision I had for creating an outdoor entertainment space with a modern inviting feeling. The result, total delight. Lotus was punctual, detailed and executed the plan well. Throughout the process they communicated each step of the way and dealt with my concerns and questions in a prompt and reasonable manner. Even after the project was finished we stayed in contact. It's hard to find contractors that are trustworthy and knowledgeable,but I found them and will use them again in the future.

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Company Response

Dear Larry,
We are delighted to hear that you are satisfied with our work. Its been great pleasure working on your project with you and your lovely wife.
Looking forward to working with you in the future.
Sincerely,
Lotus Construction

avi .
1 review Vaughan, ON
10/10

Amazing job, easy to deal with, great attention to small details, proffessional installers, finished project on time. Highly recommended

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Company Response

Thank you very much, Arsen! It was a pleasure working with you as well. We hope you enjoy your updated outdoor space!

sarastonehouse .
1 review Newmarket, ON
10/10

Quick responses, very professional, finished job quickly keeping me updated on time lines, and very happy with finished look

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Company Response

Thank you very much, Sara! It was a pleasure working with you from start to finish! Enjoy the outdoor season!
Sincerely,
LOTUS Team

Lolita N from Vaughan
1 review Vaughan, ON
10/10

Very satisfied with Lotus. Great workmanship at reasonable prices. Was impressed with meticulous attention to detail.
I am attaching a picture of our deck.
Would definitely recommend to friends and family. In fact, two neighbors on our street worked with them as well.

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Company Response

Thank you very much, Lolita! We enjoyed working on your deck! Enjoy it! ☀️

Maria N from Vaughan
1 review Vaughan, ON
10/10

We had a patio and a flower bed installed by LOTUS in our backyard. Both my husband and I were impressed with the level of professionalism and attention to detail.
Alex was very thorough in presenting us with paver choices; he brought samples and was very patient with us, as we had changed our mind about 2-3 times.
Work was done in a timely fashion.
Also, Alex was caring enough to notice a crack in our foundation; he advised us to contact the builder and have it fixed before he applies the polymeric sand.
Overall, a pleasant experience, and I have already recommended this company to two of my friends.

0 of 1 people found this review helpful.
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Company Response

Thank you, Maria! It was a pleasure working with you! Enjoy the outdoor season!
Sincerely,
Lotus Team

Ola from Richmond Hill
1 review Richmond Hill, ON

First Review

1/10

Beware. Not just bad, DANGEROUS
Hired Lotus to do interlocking/landscaping/carpeting project in my backyard. Workmanship was insured by the company for two years. Despite it, repairs for poor job were denied. Had to pay $$ to other companies to have it fixed.
Project length was estimated to be two weeks. Instead it took six weeks = bad job. Crew was unexperienced and slow. Five people changed in a crew over duration of project.
Project included building of a pavilion structure covered with shingled roof. Few shingles came off the very next day after project completion (see picture 1). Called Lotus to have it fixed and was given no definite timeline as for when it will be done. Had to hire another company to have it fixed. Two month later half of the shingles were blown off (see picture 2). Shingles were not properly installed as indicated by the lack of nail holes on the portion of the shingle that was to be overlapped =bad job (see picture 3), i.e. until first strong wind shingles was holding on adhesive. Called Lotus to have it fixed and was denied with number of excuses.
Project included building of a stone fire pit finished with smooth concrete inside. At the very first use palm-sized piece of concrete blasted off taking couple of firing logs up in the air and out of the fire pit, scaring me and my small kids. Someone could have been seriously injured. Was likely caused by air pocket in the concrete = bad (and dangerous) job.
My lawn was destroyed during project completion. It was patch-up sodded by Lotus creating numerous areas of unleveled surface = bad job (see picture 4, all areas appearing bald had to be leveled and seeded). Again, I have small kids and the state the lawn was left in by Lotus created dangerous conditions. Had to pay another contractor to have it leveled.
Towards the end of a project and later on when contacting for problems fixes communication was very poor. My calls were not responded and returned, at the same time phone was picked up by the owners if I called from a different number.
Overall, had a very poor experience. Do not recommend.

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Company Response

Dear Ola,

We apologize that you have found our performance below your expectations
in some areas.
Our company always strives to provide quality service at reasonable prices.
Your project consisted of building an outdoor kitchen with a covered gazebo, a stone bench, and a walkway leading to the house. We anticipated to complete the project in about 2 weeks.
We began work by bringing our bobcat to prepare the base for the patio and walkway. It started raining heavily and work had to stop. We anticipated it would take about a day to dry up. However, we received a call from your husband asking to wait until the end of the week (4-5 days) for everything to dry up completely. So, we came back the following week only to find out that the water is still there because the ground is 95% clay. We brought a pump to pump out excess water from the base, and resumed work. We had to stop using the bobcat, as it was causing damage to the lawn because of all the rain and clay, and continued digging by hand. All of the aforementioned factors made its contribution to the time delay.
The walkway was originally supposed to be straight, but was changed to a curved design as per your request - more time.
The inside part of the roof of the pergola had to be changed as well once it was put in, as you have decided to change the design to the one you found on houzz.com - more time.
Different crew members - yes. We have general labour and skilled crew members, each performing their own tasks. Hence, once the base is dug out by general labourers, skilled professionals begin installing pavers.
Shingle flew off the roof - yes. There was a tornado warning, which knocked off trees and damaged power lines in the dufferin/keele/king area (the project was at bathurst/king, richmond hill). Hence, one shingle flying as a result of stong wind gusts is unforseen circumstances caused by weather, not poor workmaship. You were given a timeframe as to when we will come to repair it, but chose not to wait and hire another contractor to fix it.
Same with firepit - it was done properly, nothing left in the pit, and we are unaware of the material you were using to start the fire.
Grass - new grass was laid (approximately 2,000 sq.ft.) absolutely free, to repair the damage done by bobcat. Our contract did not mention new sod, and usually there is a price per square foot associated with new sod, but it was a complimentary gesture on our side.
It is very unfortunate that you felt negatively towards our company, as we have attempted to meet your expectations in every possible way without having to charge extra for everything that was added.
Sincerely,
LOTUS Team

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More about LOTUS Interlocking & Landscaping

LOTUS was founded in 2006, and has been providing exceptional service to its customers for more than 8 years. We strive to meet our customers wide variety of requirements and expectations by using quality stone products and materials and providing personalized and thoughtful design concepts. Our unique interlock and landscape ...
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