LOTUS

Interlocking Stone
88 Autumn Way Aurora ON L4G 4P7
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90%

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Reviews for LOTUS

Average customer rating:
9.1 10 (41 reviews)

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Yash in Toronto
Yash in Toronto
1 review Toronto, ON
10/10

Back yard overhaul: new deck, fence, and seating area

This is the second job Lotus has done at our place. Theyre organized, punctual, efficient, and mindful of the site and neighbours.

The job: they demolished and replaced an old deck, fence, and worn out concrete. Finishes and attention to details were excellent. They even accommodated design changes on the fly to ensure we got under deck storage among other things.

If youre looking for this kind of work be sure Alex and the team will take good care of you!

Approximate cost of services:
$24,000.00
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Company Response

Dear Yash,
It was our absolute pleasure to work on your project. We are happy to hear you are satisfied with the results, and humbled by your feedback.
We look forward to working with you again in the future.
Have a happy and safe summer!
Team LOTUS

Private User
Private User
Private User reviews Vaughan, ON
10/10

Happy customer

We are extremely pleased with the high calibre of work and the professionalism of the crew. They were most cooperative and very neat. So happy!

Approximate cost of services:
$9,450.00
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Company Response

Dear Happy customer,
We are thrilled to hear that you are satisfied with the quality of work and service provided by our team. Customer satisfaction is our top priority. Your project looks amazing!
We look forward to working with you again in the future.
Have a wonderful summer!
Team LOTUS

Jason from Thornhill
Jason from Thornhill
1 review Markham, ON
10/10

Deck and fencing project

Fabulous service, creative solutions when retrofitting, attention to ensuring results are attractive and functional. Love my new deck and fence. Alex and crew took pride in making our simple plan for extended deck and fencing look amazing. Lotus added some architectural interest (look at the extra supports on the top rail supporting the black fence) that really add interest to the design.

Lotus also took on small project for my neighbour. We are both extremely happy. We were admiring the stone work and landscaping again last night again.

Plus I have confidence that Lotus will stand by their work

Approximate cost of services:
$10,000.00
1 of 1 people found this review helpful.
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Company Response

We are extremely happy that you are satisfied with your new deck and fence, Jason. It looks amazing!
It was our absolute pleasure to work with you, and your neighbour, again this year. We look forward to servicing you again in the future.
Enjoy your summer!
Team LOTUS

Grace
Grace
0 reviews Vaughan, ON
0/10

BEWARE!! DON'T USE THIS COMPANY! THEY TAKE YOUR MONEY AND DISAPPEAR.

We placed our trust in this wife and husband operated company and paid them with our hard earned money only to realize that when you really need them they disappear and do not want to help you with anything or provide you with after sales customer service. Our small deck stairs and privacy wall came down and when we contacted them to help us remove everything that collapsed onto our neighbour's property they refused and gave us the runaround. I explained to them that it was very dangerous to leave the privacy wall that came down in its current position because it could injure our neighbour's children or even us and even with everything that we told him they still refused to send one of the crew members to assist us lift and move away this heavy wall. Seeing that they were not willing to help we called one of our neighbours to help us move the large piece but he just couldnt help us because its too heavy and most likely you need special equipment and more than a few men to lift it but him being an engineer, he commented on the poor workmanship which this deck was built by Lotus Interlocking. We strongly suggest that you do not use this company because all they want to do is take your money and run away. Now we are stuck with the privacy wall where its currently sitting where it can hurt someone. Alex (the husband) is a nice person and we dealt with him and decided to give the job to their company because we liked him at that time. But then his wife Irene got involved and it was very difficult to deal with her at the time they did the job. Now we are stuck dealing with her, shes very rude and arrogant and not helpful and we have asked her for help shes like a filter for Alex so its very hard to deal with people like that when it comes to business. Had we know we were going to be dealing with Irene for the rest of the project we would not have awarded the business to them.

This Lotus Interlocking company was hired based on the trust we put in them to do a good job putting a deck together, however this is not the case. I'll start by mentioning the screws used to hold the 2x4 together are too small to hold so much weight.
The wood bought by them as per the contract is the cheapest used, cracked on all angles. This was not a cash deal therefore the material bought by them does not reflect the cost paid.
The lattice placed as a privacy wall has fallen on the fence shared with our neighbour potentially injuring someone because now that it has fallen, we realized that is was never secured to the wall.
Irene has been notified and has NOT have the decency to come and take down the bad job they have done.
We need this taken down immediately before it falls down on someone creating life threatening injuries.

Approximate cost of services:
$24,000.00
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Company Response

Good day, Grace

Thank you for contacting LOTUS. We take our customer satisfaction very seriously.

You, Grace Buckley, contracted LOTUS in May of 2017 (Invoice #41, dated May 24, 2017) for installation of backyard deck and privacy wall, interlocking patios and walkway, and sod replacement. All work was completed to your satisfaction and acceptance at the end of May 2017, with final payment received on June 1, 2017. You were provided with a 2 (two) year warranty on labour only, with material warranted by the manufacturer. Kindly note that all material was purchased new from the Home Depot. Further, all warranty claims have been resolved and serviced as per your requests. Numerous after sales customer service calls, texts and emails were answered in a professional and kind manner.

It is of utmost importance to note that you called LOTUS from a No Caller ID on May 25, 2022 at 11:47 am to advise that the May 21, 2022 Derecho Thunderstorm, which took place across Ontario & Quebec knocked down your deck privacy wall and BBQ unit off the deck, and request a quote for repairs. You texted May 21, 2022 time stamped photos of the destruction caused by the storm to help our project manager assess the damage.

Unfortunately, this significant piece of information is missing from your feedback. And, although LOTUS completes all contracted work with heightened attention to customer safety and beyond adherence to Ontario Building Code requirements, the Derecho Thunderstorm was an act of God, and such are never foreseen or warranted. Your deck privacy wall was built 5 years ago, and had it not been for the Derecho Thunderstorm, would still be in place. Therefore, LOTUS in under no contractual obligation to rectify any of the damages caused by the storm.

Sadly, the May 21, 2022 Derecho Thunderstorm caused severe destruction and death across Ontario and Quebec, and many people are still without power and clean up efforts are underway. Through our May 26, 2022 correspondence, we have informed you that LOTUS does not offer clean up services and qualified help must be contracted to remove and dispose of debris in a safe manner.

Your May 25, 2022 text requested LOTUS to provide a quote for repairs to the privacy wall. Since 2017, LOTUS has shifted its service focus to the Toronto area, and although we highly value return clients, we have contractual commitments until the end of 2022 season. Our May 26, 2022 correspondence regretfully informed you of our inability to take on more projects at this time.

We appreciate the time you have taken to share your thoughts. Please, do not hesitate to contact us by phone at 416.671.7270 or via email to discuss further.

Best regards,

Team LOTUS

Leo in Toronto
Leo in Toronto
1 review Toronto, ON
10/10

Backyard Project

I was referred to Alex from my good friend of mine, after seeing how good of a job he had done on my friend's backyard. Alex & his crew came over and completely changed my backyard into a stunning project. I couldn't be more happy with the results! The amount of care, thoughtfulness and hard work that went into this project was like nothing I had ever seen from a contractor before. I couldn't recommend Alex more! Thank you so much for all the amazing work!

Approximate cost of services:
$32,000.00
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Company Response

Dear Leo,

It was such a pleasure to work on your project. It turned out great, your backyard is a true urban oasis now, and we truly hope you enjoy it for many years to come.
We look forward to working with you again in the future.
Best wishes,
Team LOTUS

TRM in Deere Park
TRM in Deere Park
0 reviews Markham, ON
10/10

Complete backyard reconstruction

Alex and Irene (and all of their workers) were fabulous! They helped with design, planning and implementation. Job was done on time and on budget. We encountered some issues during the job but they were creative in fixing all of them. Could not be happier.

Approximate cost of services:
$50,000.00
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Company Response

Thank you very much for your feedback!
We are thrilled that you are happy with the project outcome, and look forward to working with you again in the future!
Team LOTUS

Don in Toronto
Don in Toronto
0 reviews Toronto, ON
10/10

Front Walkway and Garden Box

Alex and his crew of three, completed the new front door walkway, landing, path and garden box, completely to our satisfaction. Totally professional in their work habits and in their expertise. We were kept informed with each step of the job and they came up with some clever options that were not considered initially. The finished product will last forever because of their workmanship. Lotus cost was well below other companies but the work was top notch and we highly recommend them. Have already received praise from neighbors on the results. Thanks again.

Approximate cost of services:
$6,000.00
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Company Response

Dear Donald,
It was our pleasure to work on your project. We are delighted the work was done to your satisfaction, and appreciate how decisive and accommodating you were for the duration of the project.
Enjoy your renewed front yard space, stay safe, and a special "cheers" to your lovely mother!
Team LOTUS

Emily in Toronto
Emily in Toronto
1 review Toronto, ON
10/10

Full front and back yard overhaul

We hired Lotus last fall to do a full overhaul of our backyard. Alex and his team built both fences with gates, built a garden box, installed our shed and toja grid, and built this beautiful backlit deck and walkway. We liked what they did so much that we hired them to construct the retaining walls for our front yard this spring too. Reasons why we recommend Lotus: clear and fair pricing, Alex and his team started and finished the jobs on time, any issues were communicated with us immediately and we were given clear options for how they could be resolved, Alex made sure that the final product was polished and professional. We have recommended Lotus to friends and people have been asking for their contact info after seeing the amazing job they did on our front and back yard. We highly recommend them.

Approximate cost of services:
$30,000.00
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Company Response

Dear Emily,
It was such a pleasure working with you last fall and this spring!
We are so happy you are satisfied with the results, and truly appreciate your feedback! Your project turned out absolutely beautiful, and we hope you enjoy using your new space just as much as we enjoyed building and creating it for you!
Have a wonderful summer, and stay safe!
Team LOTUS

Private User
Private User
Private User reviews Markham, ON
10/10

Laying patio stone, new deck, new retaining wall and new pergola

Alex and his team were terrific. We were so happy with their first job, we hired them to do 3 more projects for us including a new retaining wall and a new pergola. They were very professional and provided really wonderful results. Alex pays attention to the details of the job and we are very pleased with the aesthetics as well as the structural integrity of the work completed. The team worked really hard. They also never left the site without making sure things were tidy and ready to go the next day. We would gladly hire them again for future projects. We highly recommend Lotus for your landscaping projects. Elizabeth and Jason

Approximate cost of services:
$26,000.00
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Company Response

Dear Elizabeth and Jason,
It was such a pleasure for our crew to work on your projects. Thank you for entrusting us with your vision for the backyard revamp.
Alex and the crew are grateful for your hospitality and appreciation for their work.
We look forward to working with you again in the future!
Team LOTUS

Geoffrey McKay
Geoffrey McKay
3 reviews Toronto, ON
10/10

Fence

Lotus and the team did an amazing job building our new fence. They communicated delays and managed all of my expectations. I would highly recommend working with Alex and Irene, they both were a pleasure to work with.

Approximate cost of services:
$5,000.00
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Company Response

It was our pleasure working on your project, Geoff. You demonstrated high preparedness, hospitality, and were decisive about project details.
We look forward to working with you again in the future.
Team LOTUS

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about LOTUS

LOTUS was founded in 2006, and has been providing exceptional service to its customers for more than 10 years.

We strive to meet our clients’ wide variety of requirements and expectations by using quality stone and lumber products, and providing personalized and thoughtful design concepts.

Our unique interlocking, decking and landscaping concepts allow for beauty, usefulness and enjoyment of any outdoor space – big or small.

Our professional knowledge and expertise allows to confidently complete almost any outdoor project.

We offer complimentary consultation and quotations to our customers, along with creative designs and site plans.

From driveways and patios to decks and outdoor kitchens – we look forward to making your dream project a reality!

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CATEGORIES
Interlocking Stone and Decks
SERVICES
LANDSCAPING SERVICES: Interlocking Driveways; Driveway Extensions; Patios & Walkways; Fences; Decks; Pergolas; Gazebos; Sheds; BBQ & Outdoor Kitchens; Retaining Walls & Steps; Stone Benches & Fire Pits; Interlock Repair & Seal; Landscaping Services; Sodding; Tree & Shrub Planting; Tree Pruning & Removal. MOULDINGS & TRIM SERVICES: Crown moulding; Baseboard; Shoe mould; Window & Door casing; Wainscoting; Waffle Ceilings.
WEBSITE
http://www.lotusinterlock.com/
YEAR ESTABLISHED
2006
PAYMENT METHOD
Cheque, E-transfer, Cash
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.