My furnace broke down on a Saturday afternoon in the middle of winter. Carlton came to my house that evening and offered two options (a new motor for a furnace nearing the end of its expected life span, or a new furnace) and he was able to install a new furnace on Sunday afternoon. The temperature in my house was falling quickly and I am very grateful that he was able to help me so quickly. The new furnace is so quiet that I didn't know the heat was back on at first. Carlton also installed my tankless water heater, which is great. He does great work at reasonable prices. Highly recommended!