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97%

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Reviews by rating (past 12 months)

Reviews for JTL Alarm & Surveillance

Average customer rating:
9.8 10 (130 reviews)

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Private User
Private User
Private User reviews Edmonton, AB
10/10

JTL Sercurity

I installed JTL sercuriy system in my house last week, and I am very impressed by the service and quality of this company. Very efficient, very professional and very honest! Call Dolby, and he will answer any questions for you.

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Company Response

thank you so much for your time to share your experience here if there is anything else that we can make your life better,please let us know!

Private User
Private User
Private User reviews Edmonton, AB
10/10

Security Services

We were opening a business a new location, through the builder, we hired JTL alarm and surveillance to design, install and monitor our security system. their team are so patient and knowledgeable, now are fully protected and know how to use this excellent security, we would like to recommend this security company to any businesses who are looking for this type of product and services.

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Company Response

JTL security really appreciates your positive experience with us and will continue the best service anytime when needed, thank you again for your good words.

slim in Edmonton
slim in Edmonton
4 reviews Edmonton, AB
10/10

JTL delivers top notch quality

JTL did my residential property 3 years ago and with a stellar service record, it make sense to go with them again for my business property - Mach 2018. Dolby and his team are exemplary...everything is above-board. Workmanship is superb. The best I have come across. Good quality hardware backed up by an excellent after-sales support.

I wasn't sure what the intent of one reviewer was about a fake contract. Dolby always made it very clear before one signs on the paper. He never ever pull a fast one on anybody.

So to that fake reviewer, either you are a disgruntled competitor or a twat, I am sure you have better things to do than sprouting nonsense here.

Last but not least, to all commercial prospects, you can deal with JTL with confidence and zero worries!

All the best Dolby & Team!

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Company Response

Thank you so much for your kind words Slim. We really appreciate you taking the time out to share your experience here and we agree JTL makes efforts at all the time to make sure each JTL customer will have a positive experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future!

Groot  in Edmonton
Groot in Edmonton
1 review Edmonton, AB
9/10

System upgrade

I found JTL online we were looking for some upgrades

Dolby came to our home and made some suggestions he never pushed us into selling more equipment but just looked at our needs as well a budget that was fair. David installed the system and was tidy and friendly demo the system to my wife

I was thankful for the ease of the upgrade

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Company Response

Much appreciated that you could take time giving us such a good review, team at JTL Security work very hard to make sure your families are secured and protected. If you need more add-on features to your current system,like video notification, home automation and energy saving solutions please don't hesitate to contact us, we are always there to help, cheers.

kmhatoum
kmhatoum
1 review Edmonton, AB
10/10

Renue the system to 2gig

The presentation for the new product was very convincing, so I agreed for the upgrade. All appointment was on time and staff were very friendly and professional

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Company Response

Hi kmhatoum, thank you for your great review, we so happy you loved the new security system we upgraded recently and we really appreciate you taking the time out to share your experience with us, please don't hesitate to contact us if you need help in the future.

jesus in Edmonton
jesus in Edmonton
1 review Edmonton, AB
0/10

FAKE Contracts

After being assured that i was not locked into a contract i tried to cancel it and they told me that I was indeed under a contract. I never agreed to a contract, I was repeatedly assured by Dolby that there was no contract and when i tried to disconnect they hit me with " oh no your on contract" not trustworthy or honest at all! save your money don't get robbed by these guys!!!!!

0 of 1 people found this review helpful.
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Company Response

We take any review very seriously, however, we have no record or recollection of any customer experience fitting your story and description nor can we verify anything about your identity from your name showing here. But if you are JTL customer and happened to use a different name here, please contact our office through email info@jtlsecurity.com or 1-888-886-8856, we are happy to help you out with your concerns.

Okrim in Edmonton
Okrim in Edmonton
1 review Edmonton, AB
10/10

home security

JTL did an awesome job installing everything. They are great and easy to deal with. Pricing is really good for what you get as well. I would defiantly recommend them to others.

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Company Response

Hi Okrim, much appreciated that you shared the great experience with JTL Security here, please enjoy the peace of mind. If there is anything that we can do to help you please don't hesitate to give us a call.

Pavel
Pavel
1 review , AB
10/10

Alarm system and surveillance system

A hudge shout out to Dolby with JTL alarms
Dolby came out to site to meet me and my wife to go over any questions or concerns we had
He was very knowledgeable and very friendly and was willing to work with our set budget his crew came on time to do install and did a amazing job with the installation
Dolby followed up with me to make sure we were happy overall a awesome experience thank you to JTL and a big thank you to HomeStars without HomeStars this was not possible
Cheers

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Company Response

Wow, this is an awesome feedback for us, and we are glad to hear that you and your families enjoy the peace of mind JTL Security setup there. If you have any concern or need help from us again, please don't hesiate to give us a call, thanks again Pavel, it has been very pleasant to work with you and families.

Private User
Private User
Private User reviews Edmonton, AB
10/10

Great services

Amazing care, prompt and effective service, great prices. Very attentive service, I would highly recommend them. The techs were fast and effective, and if there were any issues they responded right away.

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Company Response

Thank you for sharing great expeience with JTL security.

Rommel
Rommel
1 review Edmonton, AB
8/10

Camera surveillance install

Great price, service, and equipment. Only 4 stars instead of 5 because wiring organization could have been cleaner.

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Company Response

Thank you for choosing JTL security and we are glad that you enjoy the security system we setup, if you have any concern please contact us at info@jtlsecurity.com

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about JTL Alarm & Surveillance

JTL is a security practice which has been providing business and residence security solutions specialized in Burglary Alarm System; CCTV Security Camera System; Mega-pixel IP Surveillance system; Card Access Control Systems; Audio/Video System with exceptional quality products, professional installation, training , Home Automation, Light Control, Alarm Control, Garage Opener, Thermostat Control, Appliance Control, technical support and on-going improvement and innovation since the business was established in 2006
Our modern style security products, unparalleled service, attention to details and certified experienced professionals have made us the #1 choice for businesses, property managers and home owners in Edmonton and surrounding areas!
Contact your JTL local office at 780.328.3232 for appointment today.

CATEGORIES
Alarm Systems and Home Automation
PRODUCTS
Electronic Security, surveillance video equipment, alarm panel and detectors, card access control system
SERVICES
Alarm, home automation, Video camera, access control installation and service, Alarm Monitoring, Video monitoring
BRANDS
Panasonic, Honeywell, GE, DSC, Vivotek, Bosch, 2GIG,Alarm.com etc
WEBSITE
http://jtlsecurity.com
YEAR ESTABLISHED
2006
NUMBER OF EMPLOYEES
4
RETURN POLICY
14 days
PAYMENT METHOD
Credit Card, Cheque, Cash
LICENSES
All Licenses, fully assured,edmonton based
MEMBERSHIPS
CANASA, BBB, Edmonton Chamber of Commerce
LIABILITY INSURANCE
Yes
DIPLOMAS
Electronics, network, information system, ATC1, ATC2,KANTECH
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 Year Warranty
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