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97%

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Reviews by rating (past 12 months)

Reviews for JTL Alarm & Surveillance

Average customer rating:
9.8 10 (127 reviews)

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kmhatoum
kmhatoum
1 review Edmonton, AB
10/10

Renue the system to 2gig

0 JTL Alarm & Surveillance
780-328-3232
7513 67th Street
Edmonton
AB
T6B
CANADA

The presentation for the new product was very convincing, so I agreed for the upgrade. All appointment was on time and staff were very friendly and professional

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Company Response

Hi kmhatoum, thank you for your great review, we so happy you loved the new security system we upgraded recently and we really appreciate you taking the time out to share your experience with us, please don't hesitate to contact us if you need help in the future.

jesus in Edmonton
jesus in Edmonton
1 review Edmonton, AB
0/10

FAKE Contracts

After being assured that i was not locked into a contract i tried to cancel it and they told me that I was indeed under a contract. I never agreed to a contract, I was repeatedly assured by Dolby that there was no contract and when i tried to disconnect they hit me with " oh no your on contract" not trustworthy or honest at all! save your money don't get robbed by these guys!!!!!

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Company Response

We take any review very seriously, however, we have no record or recollection of any customer experience fitting your story and description nor can we verify anything about your identity from your name showing here. But if you are JTL customer and happened to use a different name here, please contact our office through email [email protected] or 1-888-886-8856, we are happy to help you out with your concerns.

Okrim in Edmonton
Okrim in Edmonton
1 review Edmonton, AB
10/10

home security

JTL did an awesome job installing everything. They are great and easy to deal with. Pricing is really good for what you get as well. I would defiantly recommend them to others.

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Company Response

Hi Okrim, much appreciated that you shared the great experience with JTL Security here, please enjoy the peace of mind. If there is anything that we can do to help you please don't hesitate to give us a call.

Pavel
Pavel
1 review , AB
10/10

Alarm system and surveillance system

A hudge shout out to Dolby with JTL alarms
Dolby came out to site to meet me and my wife to go over any questions or concerns we had
He was very knowledgeable and very friendly and was willing to work with our set budget his crew came on time to do install and did a amazing job with the installation
Dolby followed up with me to make sure we were happy overall a awesome experience thank you to JTL and a big thank you to HomeStars without HomeStars this was not possible
Cheers

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Company Response

Wow, this is an awesome feedback for us, and we are glad to hear that you and your families enjoy the peace of mind JTL Security setup there. If you have any concern or need help from us again, please don't hesiate to give us a call, thanks again Pavel, it has been very pleasant to work with you and families.

Private User
Private User
1 review Edmonton, AB
10/10

Great services

Amazing care, prompt and effective service, great prices. Very attentive service, I would highly recommend them. The techs were fast and effective, and if there were any issues they responded right away.

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Company Response

Thank you for sharing great expeience with JTL security.

Rommel
Rommel
1 review Edmonton, AB
8/10

Camera surveillance install

Great price, service, and equipment. Only 4 stars instead of 5 because wiring organization could have been cleaner.

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Company Response

Thank you for choosing JTL security and we are glad that you enjoy the security system we setup, if you have any concern please contact us at [email protected]

patrick in Edmonton
patrick in Edmonton
1 review Edmonton, AB
10/10

Home Security

Awesome clientele, great support team and outstanding pricing to suit our budget. I will certainly recommend JTL to friends. Our home is safe and secured, thanks to JTL ????Awesomely awesome

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Company Response

Welcome to JTL and thank you Patrick for sharing your experience with JTL, we are pleased to hear you that you were happy with us.

Jacques in Edmonton
Jacques in Edmonton
1 review Edmonton, AB
10/10

Installation

From the quotation to the installation, everything was perfectly clear. Dolby was on time in our meeting and quoted us a very reasonable price.
The technician Dave was also very precise with their explanation post installation. JTL is highly recommended.

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Company Response

Hi Jacques, thank you for the great review! please tell your friend about our product and service and we would love to help them out.
Yan.

Sean in Edmonton
Sean in Edmonton
1 review Edmonton, AB
10/10

Office Alarm

I have used JTL at both my home and office. They provide excellent service. They are always on time, explain everything, and are very responsive to concerns. I highly recommend them.

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Company Response

Hi Sean
Thank you so much for taking time and writing a review for us, we work very hard to make sure all our clients have positive experience with our product and services. I so glad this is reflected on your feedback here. We really look forwarding to servicing you in the future again.

Yan

Alanne in Calgary
Alanne in Calgary
1 review Calgary, AB
8/10

moving security system

Bob helped us when we had to move our office. He was there for every issue that came up! And the move did throw us a couple of curve balls. Thanks Bob for your help!

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Company Response

Hi Alanne
Thank you for your good review on Bob's job. He is always hard working and easy going.
If there is anything outstanding with your current security system, please don't hesitate to contact our office through email: [email protected], or give us a call @780.328.3232, we will make sure that your concerns are solved in time.

Yan

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about JTL Alarm & Surveillance

JTL is a security practice which has been providing business and residence security solutions specialized in Burglary Alarm System; CCTV Security Camera System; Mega-pixel IP Surveillance system; Card Access Control Systems; Audio/Video System with exceptional quality products, professional installation, training , Home Automation, Light Control, Alarm Control, Garage Opener, Thermostat Control, Appliance Control, technical support and on-going improvement and innovation since the business was established in 2006
Our modern style security products, unparalleled service, attention to details and certified experienced professionals have made us the #1 choice for businesses, property managers and home owners in Edmonton and surrounding areas!
Contact your JTL local office at 780.328.3232 for appointment today.

CATEGORIES
Alarm Systems and Home Automation
PRODUCTS
Electronic Security, surveillance video equipment, alarm panel and detectors, card access control system
SERVICES
Alarm, home automation, Video camera, access control installation and service, Alarm Monitoring, Video monitoring
BRANDS
Panasonic, Honeywell, GE, DSC, Vivotek, Bosch, 2GIG,Alarm.com etc
WEBSITE
http://jtlsecurity.com
YEAR ESTABLISHED
2006
NUMBER OF EMPLOYEES
4
RETURN POLICY
14 days
PAYMENT METHOD
Credit Card, Cheque, Cash
LICENSES
All Licenses, fully assured,edmonton based
MEMBERSHIPS
CANASA, BBB, Edmonton Chamber of Commerce
LIABILITY INSURANCE
Yes
DIPLOMAS
Electronics, network, information system, ATC1, ATC2,KANTECH
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 Year Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.