Fireplace West

Fireplaces
RR2 Ottawa ON K0A 1L0
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Fireplace West
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97%

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Reviews by rating (past 12 months)
Giving Back Award winner 2 timesGiving Back Awardwinner 2 times

Reviews for Fireplace West

Average customer rating:
9.9 10 (129 reviews)

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Peter in Ottawa
Peter in Ottawa
1 review Ottawa, ON
10/10

A difficult project, impeccably done.

Robin's installation of a Napoleon GX42 to to replace a BIS wood burner was a challenging project on two counts. First, just running a new gas line to the fireplace was a major challenge. Second, installation spot for the fireplace was tight and awkward.
Robin methodically worked his way through the challenges, and delivered a superb installation, billed at the exact price he quoted.
We are mightily pleased, Robin!
Lesley and Peter Betts.

Approximate cost of services:
$11,000.00
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Company Response

The HARDEST part of this project was convincing Peter to let go of his Bis woodFireplace. We put in one of Napoleon's last X 42 gas fireplaces (Covid supply line issues), gorgeous. The challenges made for an awesome redo and an updated 2021 great room. Lesley, Peter, great clients here. Thank you, Robin.

Strass Family
Strass Family
2 reviews Ottawa, ON
10/10

Fireplace checkup

We are always very pleased with the great service and efficiency when dealing with this company. We highly recommend Fireplace West. Robin cleaned, installed new batteries and safety checked our gas fireplace. Anyone interested in removing a wood burning fireplace should have this company on speed dial!

Approximate cost of services:
$150.00
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Company Response

I've put the Strass family is on my speed dial. Last year, March 2020, we were to start their fireplace project. 3 days later our world stopped with the covid-19 lockdown. They stuck with us and in September they had heat to go. It was the first winter they loved (lived in) their family room/kitchen. I thank you, Robin.

DavidR
DavidR
0 reviews Ottawa, ON
10/10

Basement Propane Fireplace install

I was extremely impressed with the services Robin and his company provided. Starting with the quote through to the install, Robin provided guidance and delivered on his commitments on time with no surprises. I have elected to finish the fireplace myself and Robin was free with his suggestions on how I could accomplish this and offered any help I felt was needed later. My drywall ceiling and joists provided some challenges and Robin worked through these and made sure the end result looked amazing.

Approximate cost of services:
$6,000.00
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Company Response

Hi David. Appreciated you as a client. We came up with a plan and you just let us do our job. Some difficulty with the finished drywall but finished with a smart look for a weight,games, tv basement room. And finally some heat.
Thank you, Dana, Robin,.

marjorieliddle in Ottawa
marjorieliddle in Ottawa
2 reviews Ottawa, ON
10/10

Gas Fireplace Installation

Neighbours recommended Fireplace West to us & we are thrilled that they did! From the initial phone call that I had with Robin I knew he was the right person to convert our wood burning fireplace to gas.
Two things struck me about Fireplace West. The first is that it is a family run business (Robin, Dana & Matt) who are very experienced, talented and have strong work ethics. Truly, they are stand up guys.
The second is they do the project from start to finish. They went above and beyond the call of duty to provide incredible customer service. They are professional, knowledgeable & hard working.
I will certainly refer family & friends who may be interested in having a gas fireplace installed.

Approximate cost of services:
$7,000.00
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Company Response

Marjorie, Glenda, very experienced, yes. We bring Matt, young son and gas tech, along to bring down the average age of 72. We really enjoyed working for you providing a very clean upgrade for a Minto centerpointe home. Thx for the great review, Matty, Dan, Robin.

Private User
Private User
Private User reviews , ON
10/10

Fireplace and mantle instalation

We were extremely pleased with the instalation of our gas fireplace. Robin and his crew were very courteous and listened to our ideas and added suggestions on their own. We would highly recommend this company to anyone and would choose them again at any time to do work for us in the future.
Joanne and Rudy Strass

Approximate cost of services:
$9,000.00
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Company Response

Really kind of you, Joanne, Rudy. Your project was special. You booked with us the full meal deal, wood to gas, mantel and tile, e-fire loaded Napoleon GX36 Gas Fireplace. AND we were shut down two days later in a March by Covid restrictions. All good, we caught up to each other in August and now done. Thx for the great review, Robin.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Fireplace Upgrade

Robin and his team at Fireplace West are very knowledgeable, professional and friendly.

Dan and Robin recently did a first-rate job installing, finishing, and servicing our new fireplace. A pleasure to work with.

Highly recommend!

Approximate cost of services:
$0.00
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Company Response

Thank you Bob, Cheryl. We seem to be doing a lot of cabinet and drywall finishing this fall. Have a great Christmas, stay safe. Thx for the review, Dan, Matt, Robin.

Alpine Runner
Alpine Runner
1 review Limoges, ON
10/10

Awesome Fireplace Upgrade

We are thrilled with the job that Robin and his team did updating our fireplace.

Robin answered all my questions during the selection process and provided excellent advice. He also effortlessly accommodated the many changes I asked to make.

Initial estimates for cost and schedule were 100% spot on.

The install took a day and he got along very well with our cat.

We are so happy with the fireplace and have been enjoying it almost every day since.

Approximate cost of services:
$50.00
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Company Response

A little late in my career bu I should have become the fireplace installer for Crystal Beach. Checks the boxes, young families, bungalows, stone fireplaces and I seem to have installed a lot of Valor there. Richard, you are my guy, DIY, removed a big stone and cement hearth and cleaned and tiled this rough space. A Valor 3.5 insert is LUX. thx for the great review, Matt, Robin.

JenLock
JenLock
1 review Limoges, ON
10/10

Best and Most Reliable Fireplace Dealer

Contacted several dealers to convert a wood burning to gas fireplace.  Fireplace West was the most affordable and a one stop shop.  Didn’t have to organize roofers or gas fitters as Robyn and his team did it all. Robyn lived up to all his promises including timeframe and did a fantastic job.  Robyn and Matty took great care of the house and no mess.  We are thrilled with the fireplace and sitting in front of it enjoying a whiskey!
Thank you so much Robyn, Matty and Dan.

Approximate cost of services:
$5,500.00
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Company Response

Jennifer, David, Napoleon makes it easy for us. Lovely home, Lovely people. Thanks for the great review.

helen robertson in Ottawa
helen robertson in Ottawa
1 review Ottawa, ON
10/10

Brilliant New Gas Fireplace with finished surround ( and old fireplace removed)

I have wanted a central Gas Fireplaces in our living room for years. There was an old ugly fireplace which had been installed in a corner by previous owners which was NOTin a place that allowed you to "sit round the fire" Various people had told us that we could not install a new Gas Fireplace because of the geometry of the house, gas lines , vents etc.

I went through the Ottawa reviews( again) and gave Robin a call. Robin turned up and did a thorough site visit looking at what was possible with work and ingenuity and not just "all the reasons it would be difficult to install a Gas Fireplace in your home!" He also listened carefully to what I was looking for and advised on options to make this happen.

I was gobsmacked (in a good way) Fast forward less than a week and Robin and his family Dana and Matt arrived to do the work. In 3 days they removed and capped the awful old Fireplace and surround sorted all the outside Gas lines etc. and installed our new Fireplace and surround. Not only that Dana drywalled the area where the old fireplace had been and built a whole new surround for the new Fireplace which he filled sanded and finished ready for painting. I had asked that the Fireplace be raised as I had a mental image of a more vertical Fireplace.The guys sourced and replaced the skirting board molding around the whole area including the new fireplace giving it a great finished look.

We had the lighting up ceremony (and drying out the surround) yesterday. It looks brilliant!

Thank you Robin, Dana and Matt for giving us a Fireplace we can sit around!
Yes, of course I would recommend this exceptional Family Business.

Approximate cost of services:
$8,000.00
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Company Response

Exceptionally pleasant dealings once again. Matt, Dana and I love when there is a vision and the client is comfortable enough with us to leave us alone. Kudos to Matt and Dana for installation, framing and drywall. Best room in the house. Thank you Kendall and Dr Helen for a great review. Matt, Dana, Robin.

ValD
ValD
5 reviews Ottawa, ON
10/10

Excellent service

This firm came out in response to a concern I had with my gas fireplace as the pilot light didn’t stay lit. They started to explain How to trouble shoot it but then offered to come to my home to show me
They arrived on time and not only inspected the pilot light but took apart various parts of the fireplace and cleaned parts including the glass front. My system now works perfectly.

Approximate cost of services:
$120.00
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Company Response

That Catholic Guilt again, Valerie. Between being a bit lazy and my mission of only selling fireplaces not needing service calls, I was hoping to get this done over the phone. No go. Anyways, a simple call; I love Napoleon. All good. Thx for the great review, Valerie. Matty, Robin

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fireplace West

Fireplacewest. ca is a premier gas fireplace contractor. We supply and install Napoleon, Regency, Vermont Castings and lately, a lot of Valor gas inserts. These are the best of Canadian and North American brands. We are unique. Our mission is to have none to zero warranty work and to provide ...
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