Fireplace West

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97%

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Reviews for Fireplace West

Average customer rating:
10 10 (91 reviews)

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Private User
Private User
Private User reviews Ottawa, ON
10/10

Wood to gas

For more than 5 years we had been considering changing the fireplace from a wood to a gas unit. Seemed like such an enormous undertaking. But we decided this was the year to get it done. After some research, we contacted Fireplace West. Robin is very experienced and informed about all aspects of the fireplace business. He came to meet with us and was able to provide the reassurance we needed to be less intimidated by the process. He also pointed out that this was indeed the right thing to do – not only from the convenience of use perspective but also the consideration that our old unit was quite outdated relative to new regulations on wood burning appliances.
Robin and Connor arrived as scheduled on the Monday morning. All the appropriate protection for floor and furniture was put in place and they went to work dismantling and removing the old fireplace and prepping for the new unit. By afternoon on that first day, the new unit was already sitting in place.
The hook ups were done the following day and Dana was added to team as the framing and levelling around the unit continued.
On Wednesday morning Dana installed the ceramic tile - beautiful finishing job! By Wednesday afternoon Robin introduced us to our beautiful new fireplace. We just love it!
Thank you so much Robin, Connor and Dana! What a team!

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Company Response

Thank you L, K. You have described our SWAP perfectly from how most of our clients figure they need Fireplace West to our construction process and finish. Enjoyed working with both of you. Great sense of humour.
Another funny thing, you are probably using your new fireplace now, mid June. Great review, thx, Connor, Dan, Robin.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Installation of a new fireplace

Robin and his brother Dana arrived on time and worked solidly for two days. They were very pleasant to have in the home and very easy to work with. They showed great concern that I was happy with the end product, and were always in touch to ensure everything was going well. I would highly recommend them for all your fireplace needs.

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Company Response

Thank you Ms K, Ms C for the great review. We are all lucky to have had Dana in the house. His finishing skills are Fireplace West's super powers that other Fireplace companies wish they had. Clean look. Thx, Robin, Dana, Connor.

Barb
Barb
0 reviews Ottawa, ON
10/10

Wood burning fireplace to gas fireplace

This job was done quickly and conscientiously. Our choice of porcelain tile was a problem and we ended up having to make a quick trip to buy more tiles as they kept breaking when cut. Robin came back after installation to check on the performance of the fireplace which goes to show the care taken in looking after the customer. Fireplace West met with us to decide on options and installed the fireplace answering all our questions or concerns in record time.

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Company Response

Hi Barb, Alan. I was struggling a bit with a haze from the initial propane setup and I came back to find you had totally cleaned the new fireplace and perfectly set it back up. Choosing the Napoleon X36 was to help sell your home. Look at those amazing pics! Did you know I have clients that have sold in a day because Fireplace West has changed the vibe/look of the house? Awesome review, awesome clients. Thx. Connor, Dan Robin.

CC from Ottawa
CC from Ottawa
4 reviews Ottawa, ON
10/10

Beautiful Valor fireplace / Excellent work

Robin and Connor did an amazing job on replacing the 30 y/o gas fireplace with this beautiful Valor G3 fireplace. While the product is beautiful, the workmanship and quality of the work done made us glad we did business with Fireplace West. They were quick, easy to work with and responsible. Thank you

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Company Response

It was our pleasure. The Valor G3 is our goto insert for brick fireplaces, very luxe. Thank you for your generosity with lunches and strong coffee. Have many great winters.
Thx Celine, for the great review, Connor, Robin.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Replacement Fireplace

A couple of years ago Robin replaced our wood burning fireplace with a gas insert. Last winter, we had a major renovation and used the fireplace extensively because of workmen going in and out of the house constantly and the occasional power outages due to electrical upgrades.
Robin has been helpful and prompt with any questions that we have had.
We highly recommend them.

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Company Response

Thanks Lynn for the very positive review. I love hearing from past clients. I was able to help you with a few queries during this extreme cold; glad to do it. Best in 2018.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Fireplace installation

We have just commenced a rebuild activity in the basement and decided to investigate having the addition of a fireplace. Robin was able to assist in selecting the right fireplace, the appropriate location and final finished design. Communications with Fireplace West were prompt and they were able to meet a tight schedule! The installation, which included all the drywall finishing as well as everything in between was very professional. Looking forward to enjoying the family room this winter!

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Company Response

Best of the job, Cynthia, was allowing us to put in a bigger fireplace, the x36 by Napoleon. You and Sarath have a very Merry Christmas. Great review, thx, Dana, Connor, Robin.

Carol in Binbrook
Carol in Binbrook
0 reviews Ottawa, ON
10/10

Second fireplace from Fireplacewest

We just recently had a second gas fireplace installed by Robin and Fireplace West. We are very happy with the beautiful work they did. The fireplaces work great, look great and were installed with care and attention to detail.

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Company Response

Thank you Carol, Doug for the great review. You made it easy for us; you chose top Canadian brands, Napoleon and Valor. The Valor G3 insert into a stone fireplace is my GOTO pick for a luxe look with lots of heat. Have a great winter. Robin, Connor.

Private User
Private User
Private User reviews Ottawa, ON
10/10

New Fireplace

Robin and his crew took down my old fireplace which had a mantle and tiles and replaced it with a new Napoleon fireplace. What a difference it made! Fireplace West is a very professional company. They showed up on time, worked full days, covered all the areas they were walking on and cleaned up at the end of the day. The drywall which now surrounds the fireplace was installed to perfection. I especially like the fact that they do the entire removal and installation from start to finish. This is the second time I have used Fireplace West and have no hesitation in recommending them,

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Company Response

We love you Bev, Bob. Repeat customers are the best. Very contemporary look with clean drywall. Thx Dan. Thx for the great review, Connor, Dana, Robin.

Trudy in Barrie
Trudy in Barrie
0 reviews Ottawa, ON
10/10

Gas fireplace

Robin and his team took out the old, ugly, red brick fireplace and left us with a beautiful piece of art! Could not be more pleased with the outcome - they were quick, easy to work with, and created such a beautiful end result! Robin came out to our east-end home, helped us source a fireplace in a nearby store, built us a new surround that matches our style to a "T." We should not have waited so long to get this done, but now that it is, I could not be happier! Our intention is to paint it to match the trim - that will come this winter.

Many thanks for this!
Trudy and Bruce

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Company Response

You have great timing, Trudy, Bruce, with our extreme winter. You took advantage of our wood to gas swap and upgraded to the beautiful Valor H5 fireplace. Brother Dan's mantel that tied into your cabinetry was the best. I posted the unpainted fireplace pic, beautiful!! Thanks for the stellar review, Dan, Connor, Robin.

Edo in Ottawa
Edo in Ottawa
0 reviews Ottawa, ON
10/10

Gas Fireplace replacement

Robin and crew did a great job.
Our old gas fireplace was scary, outdated and we lost a lot of heat due to poor installation.

While removing the old fireplace and mantle Robin discovered an issue with the structure (fire hazard).
They did a great job rebuilding the mantle and finishing it with a beautiful ledge-stone.

While doing an initial inspection of the gas line, Robin noticed that the air-intake for our furnace room was not sufficient. While he came to replace the fireplace, he also upgraded the air intake for the furnace and water-heater.

Robin came highly recommended by our neighbor, I have no issue recommending Robin and crew myself.

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Company Response

Edo and Stephanie surprised us with a change in design at last minute. I have to say GORGEOUS! Great look. Thx, Connor, Robin,Dan.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fireplace West

Fireplace West supplies and installs the best Canadian and NA gas fireplaces, stoves and inserts, Napoleon, Regency and Savannah heating for Linears..

FW is a Premier Gas Contractor. We are four people, myself, Robin Hetherington, Connor Whiteside with my son, Matt and brother Dana as needed. Connor and I are a lot of an odd couple. In my 70th year, I'm pretending to be semi-retired; I do try to take some serious holiday time throughout the year. Connor, at 23, thinks of himself as about to retire (lottery win, being fired, divine......). The good/bad news is that we are just busy all of the time. I think it's because our fireplaces services are such a bargain and our great clients are driving our Homestars following.

We prefer to be known for and by our online presence at fireplacewest.ca. We DO NOT have a storefront. With the resources of the internet, we source great products. We have best price relationships with local suppliers and answer our mail. We offer great personal service.

We are unique in that we finish what we install. We do amazing Ledgestone walls, tile and finished drywall. Check out our WORK SHOWCASE off of our HOMEPAGE to view past projects.

Our "best value and big trend for 2018 is our wood fireplace to gas swap out". This is where we remove those 80's and 90's wood fireplaces, replace with a new gas fireplace like the Napoleon GX 36 Direct Vent and repair the tile. Those are two/three day projects (approx $5900 plus HST), priced less than a small bathroom renovation.

BULLETIN!! Maybe new trend for FW. We have installed 2 VALOR L2 linears, TV CONNECTION, since January. Am bidding on third.

Let's talk fireplaces. Christopherrobin@rogers.com. 613-720-3186.

CATEGORIES
Fireplaces
PRODUCTS
Gas fireplaces, inserts, stoves.
SERVICES
We supply, install and finish gas fireplaces. We are unique in that we finish what we sell.
BRANDS
We supply the best of Canadian and North American brands, Napoleon, Regency and Savannah (Linears).
STYLES
Clean
SPECIALITIES
Wood to gas fireplace swaps. We finish what we sell. Nothing is plug and play.
WEBSITE
http://www.fireplacewest.ca
YEAR ESTABLISHED
1981
NUMBER OF EMPLOYEES
4
PAYMENT METHOD
cash, Visa, MC, and PayPal
LICENSES
Ontario Fuels Safety Contractor, G3 and G2 gas techs, Sheet Metal Journeyman
LIABILITY INSURANCE
Yes
DIPLOMAS
BA Guelph, many HVAC courses
WORKERS COMPENSATION
Yes
PROJECT RATE
$4300 and up
WRITTEN CONTRACT
Yes
WARRANTY TERMS
One year parts and labour
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.