HomeStars  >  Fireplaces in Ottawa  >  Fireplace West
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98%
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Reviews for Fireplace West

Average customer rating:
10 10 (72 reviews)

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The Smith's in Ottawa
1 review Ottawa, ON
10/10

We were very satisfied with the total install from the first visit to give us an estimate to the finished job. Very professional and excellent to work with. Taking time to explain any questions we had about the operation, caring and maintance. Worked around our schedule and completed in the estimated time.

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Bob and Caroline Cabana in Ottawa
1 review Ottawa, ON
10/10

Robin was recommended to us by a neighbor to convert our wood fireplace to gas. The price was reasonable and the service was best in class. Him and his team were on time and really careful to not damage our newly installed wood floors. Robin took the time to clearly explain the functionality of this new fireplace and how it all worked. Upon request, he did not hesitate and went above and beyond what was originally agreed to by installing a stop valve at a desired location.
I have and will continue to recommend Fireplace West to all my friends without hesitation.
Thank you Robin, we love our new fireplace.

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Company Response

Bienvenue, Caroline, Bob. You are quite welcome.
Our pleasure, Connor, Dan & Robin.

HomeStars in Toronto
1 review Ottawa, ON
10/10

Robin and Connor came as promptly as possible to fix a minor problem, bringing an improved remote and wall box, and they also cast a quick glance over the stove at the same time. We appreciate the quick and competent service. Robin had good advice regarding the furnace as well, i.e., make sure to change the filter. – Heather Ferguson and Jack Wesdorp

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What you didn't say Heather, Jack, is we've become good friends. You are one of FW's first customers and we always enjoy catching up. Thx for the great review.

Kim in Ottawa
1 review Ottawa, ON
10/10

We love our new Napoleon Gas Fireplace, especially with the cool spring weather we have been having. Robin, Conner and Dan were very professional and their customer service exceptional -even helping me out when I had a mishap with the tiles.

Our family room is where we hang out all the time and now it is more cozy/welcoming with the new fireplace.

We highly recommend Fireplace West.

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1 of 1 people found this review helpful.
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Hi Kim. It's unusual for us to have a client keep working on the mantel finishes after we leave. Great client skill sets. We were happy to help out with a few broken tiles after the fact. Thx for the great review. Robin, Connor, Dan.

J & K Froome from Ottawa
2 reviews Ottawa, ON
10/10

We have just had our fireplace insert installed. Having done online, in-store and telephone research, we contacted Robin via e-mail one week ago today. Received a reply within a matter of hours and set up an appointment for a quote on Tuesday. As luck would have it, he was available to install today. They arrived on time, worked steadily and cleanly. They were knowledgeable and pleasant. Robin took the time to answer questions to explain how it would work. From start to finish it was a great experience. We would highly recommend Robin and his team at Fireplace West.

Judy & Kathy, Stittsville

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Robin and Connor, Carp, would highly recommend Judy and Kathy as great clients. You knew what you wanted. A pleasant day for all. Thx for the great review Judy, Kathy. R and C.

Gary B. in Ottawa
1 review Ottawa, ON
10/10

Had the good fortune of reaching out to Robin Hetherington at Fireplace West in Ottawa, to install a Napoleon Gas Fireplace complete with stone surround. Will admit these guys really know their stuff, and are extremely qualified on the subject. Robin and his crew, did an awesome job from the initial contact point, to project completion. The end result is that we now have a family room focal point, that is totally inspiring to look at and enjoy, as well the ambiance created is beautiful. I can wholeheartedly recommend Robin and the team. Gary in Barrhaven

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We always have a soft spot for really pleasant clients. We also love a complete project Stone looked awesome. Thx. Connor, Dan, Robin.

Jenny and Pat in Ottawa
1 review Ottawa, ON
10/10

We had an old brick wood burning fireplace in our living room, and Robin did a great job installing a gas insert fireplace (Valour G3). They even installed it right before Christmas. We found them to be very attentive to cosmetic details. The tiling job around our fireplace looks nice and clean. They cleaned up very well, and the unit is running smoothly. Robin and his crew were extremely pleasant to deal with, competitively priced, and we will be recommending them to our friends.

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We always have a soft spot for young families. Thx for the great review, Jennifer. Dan, Connor, Robin.

Cathy and Doug Russell in Chatsworth
1 review Kinburn, ON
10/10

We decided to paint our 1970 fireplace and since it came out well, we wanted a propane insert to complete it. We called Robin since he had installed our daughter's and he agreed to visit within a few days. He completed the job very professionally and always reassured me that I would love it. We couldn't be happier and there were no surprises, I would definitely recommend him.

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No surprises here either, very pleasant to work with mom and daughter. I' m surprised Doug didn't skip work to help us. Easy dealings, beautiful Napoleon "Inspiration" model. "Canadian made", always! Thx R.

Edwin
1 review Ottawa, ON
10/10

Robin helped pick the perfect fireplace for our basement, and the service was above and beyond, they were quick to get in and install the fireplace, it looked great installed, They even cleaned the other fireplace in our house while they were here. I wouldn't go anywhere else for another fireplace.

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Thank you very much, Melissa, Edwin. We are thrilled, putting a bit of POP into your basement Reno. Great client finishing skills. Connor, Robin.

Steve Grassie in Markham
1 review Limoges, ON
10/10

Robin & his team have transformed our basement TV room into a warm and inviting space to hang out. Robin came in and provided a quote to build in a gas fireplace in our basement finished space. The design was simple, clean and well executed. In just 3 days we went from a cool basement space to a wonderfully warm and appealing room we use regularly. The team was clean ,courteous and in and out quickly. The fireplace is the focal point of the room and everyone comments how beautiful it looks and the fact "it looks like it has always been there". That is a testament to the design and placement of the fireplace in the room. Working with Robin was a great experience. Highly recommend Robin and Fireplace West!

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What an awesome review Steve. I've listened to my clients, Steve. Last year we consumed $700 less propane with the installation of a Vermont gas stove in our family room; warm and cozy where we spend most of our family time. Thx, Connor, Dan, Robin.

See the stove in my "New sheriff in town 2" site blog.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fireplace West

Fireplace West supplies and installs the best Canadian and NA gas fireplaces, stoves and inserts, Napoleon, Regency and Savannah heating for Linears..

FW is a Premier Gas Contractor. We are four people, myself, Robin Hetherington, Connor Whiteside with my son, Matt and brother Dana as needed. Connor and I are a lot of an odd couple. In my 70th year, I'm pretending to be semi-retired; I do try to take some serious holiday time throughout the year. Connor, at 23, thinks of himself as about to retire (lottery win, being fired, divine......). The good/bad news is that we are just busy all of the time. I think it's because our fireplaces services are such a bargain and our great clients are driving our Homestars following.

We prefer to be known for and by our online presence at fireplacewest.ca. We DO NOT have a storefront. With the resources of the internet, we source great products. We have best price relationships with local suppliers and answer our mail. We offer great personal service.

We are unique in that we finish what we install. We do amazing Ledgestone walls, tile and finished drywall. Check out our WORK SHOWCASE off of our HOMEPAGE to view past projects.

Our "best value and big trend for 2017 is our wood fireplace to gas swap out". This is where we remove those 80's and 90's wood fireplaces, replace with a new gas fireplace like the Napoleon GX 36 Direct Vent and repair the tile. Those are two/three day projects (approx $5600 plus HST), priced less than a small bathroom renovation.

BULLETIN!! Maybe new trend for FW. We have installed 2 VALOR L2 linears, TV CONNECTION, since January. Am bidding on third.

Let's talk fireplaces. [email protected] 613-720-3186.

CATEGORIES
Fireplaces
PRODUCTS
Gas fireplaces, inserts, stoves.
SERVICES
We supply, install and finish gas fireplaces. We are unique in that we finish what we sell.
BRANDS
We supply the best of Canadian and North American brands, Napoleon, Regency and Savannah (Linears).
STYLES
Clean
SPECIALITIES
Wood to gas fireplace swaps. We finish what we sell. Nothing is plug and play.
WEBSITE
http://www.fireplacewest.ca
YEAR ESTABLISHED
1981
NUMBER OF EMPLOYEES
4
PAYMENT METHOD
cash, Visa, MC, and PayPal
LICENSES
Ontario Fuels Safety Contractor, G3 and G2 gas techs, Sheet Metal Journeyman
LIABILITY INSURANCE
Yes
DIPLOMAS
BA Guelph, many HVAC courses
WORKERS COMPENSATION
Yes
PROJECT RATE
$4300 and up
WRITTEN CONTRACT
Yes
WARRANTY TERMS
One year parts and labour
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.