Fireplace West

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Fireplace West
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99%

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Reviews for Fireplace West

Average customer rating:
10 10 (100 reviews)

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Jake in Kanata
Jake in Kanata
1 review Ottawa, ON
10/10

Gas fireplace installation

We chose Fireplace West based on a recommendation. We were pleased in every way with the company's owner, Robin Heatherington, his workmanship, his attention to detail, his cleanliness (hardly any mess at all), and his friendly manner. I'd highly recommend him for a gas fireplace project.

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Pamela in Manotick
Pamela in Manotick
1 review Newmarket, ON
10/10

70s Wood Burning Fireplace To Gas Conversion

My husband and I are thrilled with our new gas fireplace. We had an excellent experience with Fireplace West from my initial phone call to Robin through to our last day of installation. Robin, Dana and Connor did an amazing job of bringing my dream fireplace photo to life. Great attention to detail, quality craftmenship. It was so nice to work with a crew who care so much about their work. Thank you!

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Company Response

Thank you Pamela, Matt. This was one more Lux Valor insert but better. Pamela had a plan with stone and a drywall finish over her 70's brick fireplace. Again, you were an other amazing client who gave us Carte Blanche. Thx Dan, Robin, Connor. Merry Christmas. ZOWIE. 100 REVIEWS!!!!!

Keltie Wade from Nepean
Keltie Wade from Nepean
4 reviews Ottawa, ON
10/10

It was so good, we did it again!

Fireplace West installed a gas fireplace in my family room in 2017. One of the features of the service that I appreciate is that Robin consults and provides advice about the best options available for the living space. I was so happy with the work he did that and the cozy new fireplace in the family room that I contacted him about doing another installation in my basement in 2018. Again I am thrilled. It is the perfect solution for my home.

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Company Response

I'm surprised I'm not selling x 2 fireplaces in each home. You had a great basement Reno and the smarts to get another Napoleon GX 36 Fireplace to make it cozy. Good friends here. Thx Dan, Robin, Connor.

Andrew  in Nepean
Andrew in Nepean
2 reviews Ottawa, ON
10/10

Taking Care of Business

Robin and his crew did a great job. We didn't know what we would find when we dug into the job, but he rolled with the punches and just got the job done. Robin has a keen eye on detail with a strong mix of technical know how and artistic ability. I would strongly recommend him for any fireplace renovation where you care about the quality of the work and finished product.

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Company Response

Andrew, this job was pure pleasure. It had a few solvable blips, great client, awesome product choice, the Valor G4, loaded. Have a warm family Christmas in your new home. Thanks for the great review, Connor, Robin.

Craig S
Craig S
1 review Ottawa, ON
10/10

Wood to Gas Fireplace Swap

After purchasing a new home, we wanted to change the fireplace from wood to gas. After looking around, it was clear that Fireplace West was the best option around! I was incredibly pleased with the work that was done, and it was a pleasure having the team around while they completed the work!

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Company Response

We love young families, first homes. Craig, you were easy to please, great to work with. Thx for the awesome review, Dan, Connor, Robin.

Pattington22 in Kanata
Pattington22 in Kanata
3 reviews Ottawa, ON
10/10

New gas insert

We are overjoyed by the gas insert installed by Robin and Connor. We had shopped around for awhile and had a few different estimates but it was never made clear what would actually work in our space. During the initial visit, Robin let us know within a few minutes and with a few measurements what options would work for us and what he thought was our best bet. He definitely knows his stuff, was courteous and friendly, and never pressured us.

The install day was uneventful - and that’s a good thing! Robin and Connor showed up when they said they would, set up, and got to work. Only took a few hours and they kept the work area neat and tidy and cleaned up after everything.

I would highly recommend Fireplace West. Great service and great prices. Top notch in my books!

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Company Response

Uneventful sometimes comes with a bit of good luck. You chose my goto insert, the Valor G3 with matching lux trims. It fit into a brick niche, small fireplace, wth 1/16" to spare. Merry Christmas, Pattington22. More great clients. Thank you, Connor, Robin.

Private User
Private User
Private User reviews London, ON
10/10

Valor G3 and Valor G3.5 Install

Fireplace West recently installed two gas inserts in our home. This was one of four companies we contacted about this job. Fireplace West had a quote for us and was ready to start work before some of the other options were even ready to do an in-home visit.

Robin was efficient, straightforward and frank in all of our dealings in discussing the job, and the same held true for his work. The job involved some tricky aspects with a bit of custom work and a difficult gas line. Robin came in at exactly his quote nonetheless. Our dog also absolutely loved him, which is probably a better review than I could write.

We would highly recommend Fireplace West to anyone looking to add some warmth to their home by uprading to/adding a gas insert.

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Company Response

David, let's be true here. I got the job because of Kipper, your Jack Russell. To quote, I came into a house with Reno projects on each floor and a frazzled Jack Russell trying to guard it all. I have learnt never to sell yourself to a dog and left it alone. As I was writing the quote, kneeling at a coffee table, Kipper came over and put his head on my arm. You were surprised enough to give me the contract. Very sweet dog. But tough. Great Valor gas inserts, lux trims, cozy rooms. Thx for the great review, David. Connor, Robin.

Private User
Private User
Private User reviews Waterloo, ON
10/10

Gas fireplace installation

Fireplace West was quick to present a quote and schedule installation within two weeks of initial contact. We were very impressed with the quick turnaround, professional installation and friendly service.

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Company Response

I remember all the initial contacts going quickly and pleasant dealings all round. Especially nice at Christmas. More Valor inserts, lux trims, cozy homes. Thanks for the great review, Connor, Robin. Merry Christmas.

Charlene in Ottawa
Charlene in Ottawa
1 review Ottawa, ON
10/10

Conversion of 1961 wood burning fireplace to gas

By far, this company has the best price in town. And the service and workmanship provided by Robin was exceptional. When the custom trim to the gas insert could not be fabricated, Robin upgraded the trim to a bevelled one at no extra cost. He and Connar worked meticulously and got the conversion done in one day. He took the time to answer all of our questions and went above and beyond by giving us valuable advise as we plan to eventually frame the fireplace with tiles. Although the fireplace fan stopped working shortly after installation, Robin came less than 24 hours later and fixed the problem. You can't ask for better service. We LOVE our new fireplace and have been using it every day. Thank you Robin and Connor for everything.

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Company Response

Great clients here, Charlene, Denis with food at the ready for us, Denis an accomplished renovation contractor. I hate changing parts mid install but we were struggling with a poor outcome with my custom plate. Napoleon had the answer with a better trim which we were happy to offer, N/C. Thx, Connor, Robin.

Mark in Ottawa
Mark in Ottawa
1 review Ottawa, ON
9/10

Natural Gas Insert

We requested a quote from Robin, he arrived as scheduled and was very helpful in determining options for our fireplace insert. Robin walked us through the units that would work and the options for each of them. He provided quotes for 2 models. Robin also provided us some options for a mantle and was able to find a used one that we liked for a decent price. Our installation included the demolition of an existing brick hearth and the installation of floor and wall tile. We were responsible for providing the tile. The only limitation was with respect to the tile options, Fireplace West does not install mosaic tile (if we wanted mosaic we would have to hire a second contractor).

Robin and crew arrived on time for the installation which took about 1.5 days. Day 1 was demo, installation of floor tile and Valour fireplace insert. Day 2 was wall tile, mantle, and other finishes.

So far the unit looks and works great, lots of heat. We are looking forward to Christmas morning in front of the fireplace!

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Company Response

Thank you Christina, Mark. That's one of our biggest jobs each year, getting families ready for Christmas. We built in your Valor 3.5 insert and it was gorgeous. I know you were disappointed without the mosaics. We have tried in the past and realized best left to others. Great clients, thx Dan, Connor, Robin. Merry Christmas.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fireplace West

Fireplace West supplies and installs the best Canadian and NA gas fireplaces, stoves and inserts, Napoleon, Regency and Savannah heating for Linears..

FW is a Premier Gas Contractor. We are four people, myself, Robin Hetherington, Connor Whiteside with my son, Matt and brother Dana as needed. Connor and I are a lot of an odd couple. In my 70th year, I'm pretending to be semi-retired; I do try to take some serious holiday time throughout the year. Connor, at 23, thinks of himself as about to retire (lottery win, being fired, divine......). The good/bad news is that we are just busy all of the time. I think it's because our fireplaces services are such a bargain and our great clients are driving our Homestars following.

We prefer to be known for and by our online presence at fireplacewest.ca. We DO NOT have a storefront. With the resources of the internet, we source great products. We have best price relationships with local suppliers and answer our mail. We offer great personal service.

We are unique in that we finish what we install. We do amazing Ledgestone walls, tile and finished drywall. Check out our WORK SHOWCASE off of our HOMEPAGE to view past projects.

Our "best value and big trend for 2018 is our wood fireplace to gas swap out". This is where we remove those 80's and 90's wood fireplaces, replace with a new gas fireplace like the Napoleon GX 36 Direct Vent and repair the tile. Those are two/three day projects (approx $5900 plus HST), priced less than a small bathroom renovation.

BULLETIN!! Maybe new trend for FW. We have installed 2 VALOR L2 linears, TV CONNECTION, since January. Am bidding on third.

Let's talk fireplaces. Christopherrobin@rogers.com. 613-720-3186.

CATEGORIES
Fireplaces
PRODUCTS
Gas fireplaces, inserts, stoves.
SERVICES
We supply, install and finish gas fireplaces. We are unique in that we finish what we sell.
BRANDS
We supply the best of Canadian and North American brands, Napoleon, Regency and Savannah (Linears).
STYLES
Clean
SPECIALITIES
Wood to gas fireplace swaps. We finish what we sell. Nothing is plug and play.
WEBSITE
http://www.fireplacewest.ca
YEAR ESTABLISHED
1981
NUMBER OF EMPLOYEES
4
PAYMENT METHOD
cash, Visa, MC, and PayPal
LICENSES
Ontario Fuels Safety Contractor, G3 and G2 gas techs, Sheet Metal Journeyman
LIABILITY INSURANCE
Yes
DIPLOMAS
BA Guelph, many HVAC courses
WORKERS COMPENSATION
Yes
PROJECT RATE
$4300 and up
WRITTEN CONTRACT
Yes
WARRANTY TERMS
One year parts and labour
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.