MacKay Heating and Cooling

Heating & Air Conditioning
2517 First Street Louth St. Catharines ON L2R 6P7
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Reviews for MacKay Heating and Cooling

Average customer rating:
9.7 10 (171 reviews)

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ugly accounting in
1 review Pelham, ON
10/10

After 16 years of hard working, my furnace went dead last week. I always relied on Mackay for the check up so I called Mackay. Sales person visited my house on Monday and they put new Furnace today (Thursday). They could come early I believe but I couldn't get day off until Today.

I only get a quote from Mackay so I cannot tell whether Mackay was cheaper than the other companies but I guess the price should be competitive, or possibly slightly higher given that Mackay is reputable company. When it comes to maintaining a house, hiring a cheap company is not always good idea, which I learned in hard way.

I cannot tell how well they did their job because I am far from techy guy but I was impressed by the small things, like the way they put carpet for the stairs (for protection), or the way they put pipes, etc. I believe these small things add up in the end.

My original furnace was on the ground but Mackay put some sort of elevation so that my furnace will be saved from possible water damage in the basement. That was a nice surprise.

All in all, I am very happy with Mackay.
Again, I've never dealt with the other company so I cannot compare Mackay with others but I believe Mackay is at least as good as other companies.

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Private User
1 review Saint Catharines, ON
10/10

Have dealt with MacKay for years and find them very accommodating and knowledgeable. There technicians are very hard workers. Very pleasant and answered all my questions. Their sales person was very helpful in helping us choose the right furnace. I would recommend them anytime.

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Company Response

This is always a great thing to see!!! All of us at Mackay Heating and Cooling are thrilled to have such great shout outs!!!! We take the greatest pride in our work, as our LEGACY is so much greater than our bottom line!!!!! Our bottom line has always been the best place to work ever...no matter what Andrew and I do for living....and our customers...thank you so very much , especially in tough times to even have a business right now In Ontario!! Thank you so very much

Private User
1 review Saint Catharines, ON
10/10

The Mackay Heating And Cooling team have done allot of work for me over the years in various Industrial , Commercial, settings and even in my own home. Darryl was always a fantastic technician and is a wealth of knowledge. He is spot on in diagnostics and very quick and efficient in repairs. They have solved many issues for me.
My AC unit is 18 years old and has required very little service. so far just a capacitor

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Company Response

As the Vice President of Mackay Heating and Cooling, this is so exciting!!!!! Great to see our Commercial Supportive customers, who are so wonderful, for giving us the change, showing our true colour, and our pure motive...and then you wrote about it!!! NO>>> thank you !!!!!! Darryl has been with us for about twenty years now. He has followed my husband, Andrew, and I to each every step of our climb to the place where we can truly offer you the bet of the best...all while reinvesting in our own skill set, and bringing our incredible, unwavering dedication to honesty. You deserve that. You have that right to have that kind of company in your buildings and your homes...your loved ones are there. WE want them in the best possible hands when it comes to working with GAS and electricity - in your places of rest, work and play!!!!!!!!! Thank you for the nod for our commercial/industrial sector..

R&B in
1 review Saint Catharines, ON
10/10

Replaced our air conditioning unit fairly quickly and the technicians were very polite and respectful of our property. We have dealt with MacKay for years and have always been 100% satisfied with them. We would definitely and have recommended them to people we know. Thanks MacKay Heating & Air Conditioning!

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Company Response

Thank you so much for taking the time to write a shout out and rate us so highly....We always get very excited about each and every single shout out. Our customers make us who we are . Each and every one of you!!!!!!! We appreciate that you have been with all our changes, our moving to always improve, and be here solid for you all!!! Our new location is our permanent location...which is at 2517 First Street Louth in St Catharines. We enjoy building these relationships and always have since 1967!!!! Thank you from our whole work family at MacKay Heating and Cooling.

Olaf in
2 reviews Saint Catharines, ON
10/10

We are very happy with the service we received from the sales representative, the installers and the office staff. Everyone we had contact with was courteous, friendly and professional. We would not hesitate to recommend MacKay.

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Company Response

This is so great to read!!!! Thank you for including our office staff. We have incredible support back up...both Holly and Maureen are by far, the most dedicated, hardest working, impeccable attendance records, for our entire operation. Those girls are rock stars!!!! Reid is now our sweetest addition and he is hard working, bringing a ton of support in our shop for the techs and upstairs with the staff. Our installers are so caring about each and every project!!!!!! The work stands out even if you are not even the slightest technical!!!! Everyone at Mackay Heating and Cooling , thanks you!!!! Even our cat!!!!!!

Fred Boichuk in Saint Catharines
1 review Niagara Regional Municipality, ON
10/10

It was a pleasure dealing with your company.
From Peter's help in deciding what unit to buy, what size was needed and where was the best location for installation to your installers, Don and Easton who were courteous, and considerate in keeping our home protected and cleaned up from start to finish. It is very rewarding to know that there are still people who take pride in there jobs. We are enjoying the heat pump now and look forward to the air conditioning. Thanks for your good service.

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Company Response

You got us spot on , in this one sir. If I can use that line, that brought this business owners smile from ear to ear. Yes...we take massive pride in our work. We have been sought after for the other bigger companies to buy us, but we keep at the thought that good brings good !!!! I will share this message with the techs, Don and Easton are one of the best installer teams in all of our Niagara Region. We have been blessed with the best workers any proud business ;smaller business owner could ask for.

Grace Klassen in Saint Catharines
1 review Saint Catharines, ON
10/10

Working proactively to replace our aging HVAC system, We had 5 companies in for estimates last November. MacKay was by far the best meeting of the 5.

Not only did Peter present a number of viable options based on price and energy efficiency, he was the only one who explained the importance of a correct installation. These guys are PASSIONATE about installing the product that is the right size for your home in a manner that exceeds the expectation of code. We also appreciated the patience with which Peter explained the different types of furnaces available and the pros and cons of each. Weighing all the information, it was an easy decision.

Don and Easton installed our new furnace and AC over 2 days. They were pleasant and efficient, and left the job site neat and tidy. They even had a red carpet to protect our stairs and floors on the way to the furnace room during the install. When done, Don took the time to walk me through the operation of the system.

MacKay takes care to complete the paperwork for Provincial rebates; Peter also connected us with an energy audit consultant for further rebates through Enbridge.

Sometimes big ticket home improvements can be intimidating and leave you wondering if you picked the right company to work with; MacKay is a slam dunk for excellent product, meticulous installation, and awesome customer service!

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Company Response

WOW!!!!!! THANK YOU FROM all of us at Mackay Heating and Cooling. I am so taken back by this post. This is what the statement and our entire mission is all about. You have literally taken the words out from under me...Wow. Thank you so very very much. This is such a wonderful review. I am wondering if you would allow us to use this incredible testimony to use in other projects to talk of our work?? There has been so many times that the short cuts have been suggested , and we said no. We could have taken more money home, and it would be a big savings...like other companies who are always putting them in , in one day...recommending and laughing that we could but we allow more time...so thank you!!! We needed this!!

Phil in Welland
1 review Port Colborne, ON
10/10

Old furnace broke down so we decided to purchase a new furnace. This being a large investment it was important to find a company we could trust to do good, reliable work. Using only the internet I found this company and saw what other reviewers were saying and felt confident to give them a try. That turned out to be a great decision. First we had Fred come out and he gave us many options when choosing our new furnace. Andrew and Zack came by the next day and did the install. Besides the excellent product and quick service, all workers were exceptionally friendly which is an added bonus. Special mention to Andrew who spent a lot of time giving me an education on how to maximize the heating and cooling in my home. Somebody needs to give that guy a raise:)

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Company Response

Thank you so much for calling on us to do your work, and then choosing us to be in your home and take care of such a major decision. We totally understand this entire process from your side of things, and work so hard to ensure there is a relationship as well with that equipment. You have purchased complete piece of mind, with a 50 year reputation for complete satisfaction. We are so proud to have grown, educated ourselves, and set the bar even higher than our completion. We want to. We don't have to....we WANT TOO!!! Andrew Cashmore...is an incredible technician who is such a respected industry standard of what technicians should truly be when they are passionate and proud of their career choice, which is more than a job, which is how we roll. Thanks so much Phil!!

James in Saint Catharines
1 review Saint Catharines, ON
10/10

My family's furnace went down on a Sunday night. Called the 24/7 emergency number. Andrew Brian Cashmore was there within a half an hour. He gave me lots of options for fixing and or replacing. Peter Hillman was at my house first thing the next morning to go over replacement options. Chad and Zack came shortly after to install new unit and everything was done by late afternoon. Very professional, and friendly so I was extremely impressed. I will use MacKay for all my heating and cooling needs.

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1 of 1 people found this review helpful.
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Company Response

Oh , thanks so much for this great review!!! All of us here at Mackay Heating and Cooling work very hard to have your entire experience be both friendly, with enough family in our mission to be that part of dedication to our community, with a corporate professionalism./respectablish fun times!!!! LOL. However, we are so grateful for your kindness to take the time to write this up...not to mention your great write up. Thank you

Ann in Thorold
1 review Niagara Falls, ON
10/10

My 12 year old furnace had a crack in the heat exchange and my gas was cut off to the furnace. Mackay was exceptionally helpful in all aspects. Every person I talked to was polite and informative. The workers were efficient, friendly, informative, tidy and thorough. A few issues were taken care of and I am 100% satisfied with the job. I feel everyone worked over 100% in their jobs. All my questions were answered to my satisfaction. Well done! I recommend this company! Thank you for all your hard work!

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Company Response

Thank you so much for taking the time to post about our work family. We have dirty hands and clean souls!!!!! We work very hard to ensure that each and every customer is completely happy with their experience with us. We are a local, Canadian, highly trained bunch, that have a high bar in this industry. Thank you for your appreciation and your kind words from everyone at Mackay Heating and Cooling

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about MacKay Heating and Cooling

Heating and Cooling Service and Installation Company. MacKay Heating and Cooling was Founded in 1967.
MacKay Heating and Cooling's Customers are our #1 priority.
MacKay Heating and Cooling Provides OPTIONS not Ultimatums
MacKay Heating and Cooling is a Niagara Region Family Owned Business.
MacKay Heating and Cooling has been Providing Heating and Cooling service and installations since 1967.
No high pressure sales
No gimmicks or bogus sales, no tricks
No low ball pricing to get into the door
MacKay Heating and Cooling builds long term relationships.
Should you need to speak to an owner of MacKay Heating and Cooling – you can!!!!
MacKay Heating and Cooling has WSIB Clearance
MacKay Heating and Cooling is Liability Insured
MacKay Heating and Cooling is Electrical Safely Authority Approved
MacKay Heating and Cooling is a TSSA (Technical Standards Safety Authority) Approved Contractor
Licensed Sheet Metal Worker and Custom Sheet Metal Shop
MacKay Heating and Cooling is a Greater Niagara Region Chamber of Commerce Members
MacKay Heating and Cooling PROMISES that we will not tell you what our competitors cannot do. MacKay Heating and Cooling will not scare you or make you feel intimidated. It is MacKay Heating and Cooling's responsibility to give you the education about your purchase so that you can make an informed decision.
MacKay Heating and Cooling does not tell you what you should buy, we are going to LISTEN to what you want and provide you the best possible solutions so you get what you need.
At MacKay Heating and Cooling we will give you a promise, not just an Estimate.

CATEGORIES
Heating & Air Conditioning and Gas Line Installation
PRODUCTS
MacKay Heating and Cooling Sells and Services the following Products: - Furnace - Air Conditioner - Boiler - Tankless Water Heaters - Water Heater - Ductless Mini-Split - Heat pump - Geothermal - Humidifiers - Ventilation - Heat Recovery Units (HRV) - Thermostats - HVAC controls - Infloor Heating - Air Cleaners - Air Purifiers - Allergy Control - Air Filters - Carbon Monoxide Detectors (CO Detectors)
SERVICES
MacKay Heating and Cooling offers the following Services: - Commercial Heating and Cooling Maintenance - Commercial Heating Repair and Installation - Commercial Air Conditioning Repair and Installation - Furnace Maintenance - Furnace Installation - Gas Line Installation - Air Conditioning Maintenance - Air Conditioning Installation - Emergency Furnace Repair - Emergency Air Conditioning Repair - Boiler Repair - Boiler Maintenance - Boiler Installation - Hot Water Heater Repair - Hot Water Heater Installation - Hot Water Heater Rental - Chimney Liner Installation - Venting Installation - Venting Inspection - FREE Installation Estimates - Heating and Air Conditioning problems Consulting - Ductwork Installation - Duct Design - Heat / Cool Load Calculations
BRANDS
MacKay Heating and Cooling Services the following Brands and more: - Napolean - Olsen - Viessmann - Baxi - IBC - Laars - Weil Mclain - Frigidaire - Trane - Goodman - Ruud - Comfortmaker - Amana - Armstrong - Rheem - Heil - Bryant - Payne - Maytag - Tempstar - Arcoaire - Gibson - Luxaire - Lennox - Polaris - York - American Standard - Janitrol - Carrier - Weatherking - Coleman - Ducane - Burnham - Heat Transfer Products
WEBSITE
http://www.mackayheating.ca
YEAR ESTABLISHED
1967
NUMBER OF EMPLOYEES
16
RETURN POLICY
Please Call to Ask
PAYMENT METHOD
Cash, Cheque, Credit Card
LICENSES
TSSA, Refrigeration and Air Conditioning
MEMBERSHIPS
Chamber of Commerce, HRAI
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
upon request
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