I was thinking about attic insulation in late November, but Shawn Shen sold me the furnace update as well when he visited my home. Normally I would search HomeStars to find a good contractor. This time I felt that Shawn knows his business well and decided to give them a try. Shawn did tell me that they had good reviews on HomeStars.
The project was to replace our 12-year old Carrier high efficiency furnace with a new one, and to increase the insulation from 7 in to 17 in. It also included a new central humidifier and a Nest Learning Thermostat.
The installation was done 2 days after signing the contract. Two technicians arrived on time and completed the work in one day. They are very knowledgeable and professional. The job was done much better than Carrier's installer 12 years ago.
Another two-member team did the attic insulation in the afternoon, who also did a good clean job. The auditor came along for the government rebate.
Due to the installation of Nest control, I ran into a prolonged learning curve along with the self-learning control. The next day the furnace stopped heating before reaching the set temperature. I thought something must be wrong and called Shawn in panic. Shawn explained that it might be due to the Nest's learning curve, and advised me to keep an eye on its performance in next few days. For the following two weeks Shawn and I were communicating almost daily. Eventually the system has become stable and functions well as desired. Whenever I contacted Shawn, he would respond immediately. He is a salesman, and could have forwarded me to their support team. But he never lost patience answering my questions. He deserves a customer service award.
The humidifier has made the environment much more comfortable. Our old one never worked so nicely. The entire system has been working reliably for over a month now. I am very pleased with the performance and feel it is time to give the Constant Home Comfort a 10/10 rating.
- Company Response
Hi, James. Thanks for your amazing review, we appreciate your business and trust!