Constant Home Comfort

Hi, Ms Chau. Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience you've faced with your GREE heat pump and our service. We understand how frustrating it must have been to deal with a malfunctioning unit and the delays in resolving the issue.

Your feedback is invaluable to us, and we take it seriously. We are committed to providing a high standard of service, and we acknowledge that we fell short in this instance. We are taking immediate action to address your concerns.

Firstly, we are expediting the process to replace your faulty heat pump with a new one. We want to ensure that you have a working unit as soon as possible, and your comfort is our priority.

Additionally, we are pleased to inform you that we will be extending a 5-year labor warranty to cover any future service needs related to the new unit. This warranty is a testament to our commitment to your satisfaction and peace of mind.

We apologize for the communication issues you encountered while trying to reach us, and we will work on improving our responsiveness to ensure that you receive prompt assistance in the future.

Once again, we appreciate your feedback, and we are determined to make things right for you. Please expect our team to be in touch with you shortly to arrange the replacement and discuss any further details.

Thank you for giving us the opportunity to rectify this situation, and we look forward to restoring your faith in Constant Home Comfort.

We appreciate your feedback and are genuinely sorry to hear about the inconvenience you've experienced with your Lennox furnace installation. Your comfort and satisfaction are of utmost importance to us, and we want to address your concerns.

Firstly, we apologize for the inconvenience caused by the blower issue in your townhouse. We understand that a furnace is a significant investment, and it's reasonable to expect a longer lifespan. While Lennox furnaces are designed to be durable, occasional issues can arise, and we take them seriously.

Regarding the delay in obtaining the necessary parts, we want to clarify that we are working diligently to resolve the issue as quickly as possible. The availability of parts can sometimes be subject to external factors like supplier delays, especially when dealing with specific model and generation variations. We appreciate your patience during this time, and we're exploring all possible avenues, including sourcing parts from new furnaces if available, to expedite the repair process.

In terms of the extreme weather conditions you're currently facing, we understand how critical it is to have a functioning HVAC system during such times. We apologize for any discomfort you're experiencing due to this situation and assure you that we're doing our best to minimize the downtime.

Rest assured, we are committed to providing you with a reliable and efficient heating and cooling system. Our service department will continue to work closely with you to resolve this issue and ensure your home's comfort is restored as soon as possible.

We genuinely appreciate your patience and understanding, and we will keep you updated on the progress of the repair. If you have any further concerns or questions, please don't hesitate to reach out to our customer service team. Your satisfaction is our top priority, and we will do everything in our power to make this right.

Thank you for choosing us for your HVAC needs, and we look forward to serving you better in the future.

Dear Bernard thanks for leaving us such a wonderful review. We are thrilled that you loved your experience except the little delay caused; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.

Dear John thanks for leaving us such a wonderful review. We are thrilled that you loved your experience except the little delay caused; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.

Dear Customer thanks for leaving us such a wonderful review. We are thrilled that you loved your experience except the little delay caused; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.

Dear Customer thanks for leaving us such a wonderful review. We are thrilled that you loved your experience except the little delay caused; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.

Dear Customer, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience except the little delay caused; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.

Dear Customer thanks for leaving us such a wonderful review. We are thrilled that you loved your experience except the little delay caused; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.

Dear Customer thanks for leaving us such a wonderful review. We are thrilled that you loved your experience except the little delay caused; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.

Dear Cynthia, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience except the little delay caused; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.