New furnace broke down but could not get service
My furnace was installed by Constant home comfort less than a year ago. It stopped working all the sudden last night ( -20 degree outside).
I called Customer service and was told I will be contacted by technician within 4 hours but after three fours no one contact me!
9:07pm I called customer service and I was promised technician 4 hour call back.
11:30pm I followed up and customer service said technician received and confirmed the paging. Customer service was a bit rude and said it has not reached 4 hours yet
1:27am I followed up again but I was told “someone will contact you within 4 hours”
8:32am I called again and the customer service said she will page technician.
As of the writing (9:30am) still waiting for technician to contact me.
- Approximate cost of services:
- $3,000.00
- Company Response
Thank you for providing your feedback and letting us know about this issue. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority. please contact our office at 9055975593, and then service consultant will be helping with that