Do not recommend for heat pump and furnace replacement
This review is for the Windsor location. Had a heat pump and furnace installed.
Sales person/Comfort Advisor Steven was dishonest in pricing and service. Quoted for things not received or done, and had to argue to get the charges partially taken off.
The installation itself was clean and seems of decent workmanship. But if you sell and install a 2 stage furnace, DON'T leave it only in stage one - it will become undersized for the house when it gets much colder. The installer should have ran another wire (as was quoted) so the W2 can control stage 2 using my ecobee. Instead the installer was lazy and used the existing PEK module so the ecobee thinks it's a single stage furnace..
I opened the furnace panel to check, and the DIP switch for 2 stage operation wasn't even turned on. I learned of this after I googled the information myself. So much for Home Comfort when the install was not even optimal.
tl/dl: Dishonest quotes to what is needed, lazy installers, go elsewhere.
- Approximate cost of services:
- $11,000.00
- Company Response
Dear Customer
Thank you for sharing your feedback regarding your recent experience at our Windsor location. We sincerely apologize for the disappointment and inconvenience you encountered during the installation of your heat pump and furnace.
We deeply regret any miscommunication regarding pricing and services provided by our Comfort Advisor, Steven. Our aim is to offer transparent and accurate information, and we regret falling short of this standard in your case. We will investigate this matter further to ensure such discrepancies are rectified.
Regarding the installation, we're glad to hear that the workmanship met your expectations in terms of cleanliness and quality. However, we're truly sorry to learn about the oversight regarding the 2-stage furnace installation and the Ecobee setup. We understand the importance of optimal functionality, and it's disheartening that this was not achieved during your installation.
We take your concerns seriously and will use this feedback to improve our procedures, ensuring that such lapses do not recur in the future. Please allow us the opportunity to make things right. We'd appreciate the chance to connect with you directly to discuss further and address any outstanding issues. Kindly reach out to [Contact Information] at your earliest convenience.
Once again, we apologize for the inconvenience caused and appreciate your valuable feedback. Your satisfaction is important to us, and we hope to regain your trust in our services.