Constant Home Comfort

Heating & Air Conditioning
50 Mural St. Unit 11 Richmond Hill ON L4B 1E4
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90%

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Reviews for Constant Home Comfort

Average customer rating:
9.6 10 (314 reviews)

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Stuart
Stuart
8 reviews Toronto, ON
10/10

Auditor was impressed

We gave them a hard time from the beginning as we need it to pass an audit to get a rebate so after several attempts they pushed more than R60.

2 of 2 people found this review helpful.
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Company Response

Hi . Thank you for the review. We hope that you are enjoying your new product. If you have any questions, please feel free to contact us.

sw in Toronto
sw in Toronto
1 review Toronto, ON
0/10

A company does not take responsibility

In December 2017, we signed contract and asked constant home comfort technician to do attic insulation for our home. We specifically mentioned to sales person and service person that our master bedroom above the garage is a lot colder compare with other rooms.

One year later. In December 2018 we found water leaked marks on the ceiling of master bedroom. We thought it was water leak from roof so find a roof company to check/fix. We paid $400 to the roof company for the service. To our surprise, It turned out constant home comfort technician didn't do any insulation above our master bedroom at all!!! Because of no insulation, in the extreme cold weather, Water condensation caused water damage to the ceiling in the master bedroom.

Even though the company sent staff and fixed insulation on top of the master bedroom later on, constant home comfort refused to accept the responsibility of our loss and the damage.

The worst thing is the customer service experience I dealt with constant home confort especially with Mr. Xu from December to late February. I called almost every week to follow up but was pushed back with different excuse. I also sent email inquiry and followed up three more times afterwards asking for official answer but did not get any reply. (I called Mr. Xu after I sent email and he confirmed he received my email but still I don't get reply in writing )

Initially Mr. Xu does not believe it was caused by condensation. After a few weeks delay, the company sent a few batches of staff to check and the last person (Mr. Long) confirmed it was caused by water condensation. However, after Mr. Long sprayed the water mark on the ceiling with white paint as a FIX (the color still looks different), the company still refused to take the responsibility and offer any compensation. In the end, Mr Xu even asked us to find a company to certify that the water mark/damage is caused by improper attic insulation?!!!

2 of 2 people found this review helpful.
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Company Response

Thank you for providing your feedback and letting us know about this issue. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority. please contact our office at 9055975593, and then service consultant will be helping with that

Ajay P.
Ajay P.
1 review Toronto, ON
10/10

New furnace installation

Job well done... definitely recommend this company..

I called a salesperson from Constant Home Comfert Heating and Cooling and got a quote for a new furnace and in a short period their technicians replaced my old furnace and installed a new furnace, did professional job .. not only that, they gave a very good deal on new furnace as well...
Thanks lot to installation team ....for the great job!!

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Company Response

Thank you very much for the amazing review.Your feedback is appreciated and we are happy we were able to complete the job for you.Thank you for choosing Constant Home Comfort.We look forward to helping with any or all of your HVAC needs in the future.

Shahrul in Brampton
Shahrul in Brampton
1 review Brampton, ON
10/10

New Furnace and AC Installation

We called Constant Home Comfort for a new furnace and AC changeover. We never knew the company and just based on HomeStars reviews and trust. We were impressed with the service that was rendered to us. Ali provided excellence information on furnace and AC. He make sure we understand what options available and provide good suggestion that meets our budget. His installation team did a very clean job and within required timeline. Keep up guys! Will surely recommend to others.

1 of 1 people found this review helpful.
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Company Response

Hi, Shahrul . Thanks for your amazing review, we appreciate your business and trust!

Private User
Private User
Private User reviews Markham, ON
0/10

Unprofessional and useless

We call on Saturday night at 9pm for their 24/7 emergency service as the furnace had stopped. Told they’d show up Sunday morning between 10-11 am. Good thing it wasn’t -25 and an immediate emergency. No show. My wife took the day off work to be there. Called them. Person could barely speak English. Was confused. Said no one would show up till Monday morning. After sitting around for over two hours waiting.
Any company that does not show up when THEY say they will, making the customer sit around waiting as if their time is worthless, should not be in business. We’re having another company come over that at least says they won’t be there till Monday morning.

2 of 2 people found this review helpful.
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Company Response

Thank you for providing your feedback and letting us know about this issue. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority. please contact our office at 9055975593, and then service consultant will be helping with that

Sara Lee in Brampton
Sara Lee in Brampton
1 review Brampton, ON
10/10

Tankless/AC/Furnace Installation

My furnace had not been working well in last week and stopped working when the temperature dropped down to -22°C. I was looking for a company to replace the furnace. Constant Home Comfort was recommended by a friend. Shawn has been very helpful, he did such good job to make my house warm in the extreme cold weather. Thanks!

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Company Response

Thank you for taking the time to review our services.We appreciate your business and the opportunity to help during this stressful time

Steven in Mississauga
Steven in Mississauga
1 review Mississauga, ON
0/10

New furnace broke down but could not get service

My furnace was installed by Constant home comfort less than a year ago. It stopped working all the sudden last night ( -20 degree outside).

I called Customer service and was told I will be contacted by technician within 4 hours but after three fours no one contact me!

9:07pm I called customer service and I was promised technician 4 hour call back.

11:30pm I followed up and customer service said technician received and confirmed the paging. Customer service was a bit rude and said it has not reached 4 hours yet

1:27am I followed up again but I was told “someone will contact you within 4 hours”

8:32am I called again and the customer service said she will page technician.

As of the writing (9:30am) still waiting for technician to contact me.

2 of 2 people found this review helpful.
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Company Response

Thank you for providing your feedback and letting us know about this issue. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority. please contact our office at 9055975593, and then service consultant will be helping with that

Private User
Private User
Private User reviews Markham, ON
10/10

Fast service

Woke up to our house at 13* Celsius during a winter cold weather warning. Luckily we had small heaters and a fireplace to keep the house somewhat bearable. After another company told us we needed to get a new fernace we shopped around to see who was able to get us one the fastest. Andrew from Constant Home Comfort came out to the house at 10:30pm and had a new furnace ordered to be installed the next day. We are beyond pleased with how fast and accommodating they are. Thanks Andrew you saved us.

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Company Response

Thank you for the amazing review. Please do not hesitate to contact us if you have any questions

emma
emma
1 review Markham, ON
10/10

Furnace

Professional technician, come in 1 hour after my call, quickly check and solve the problem

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Company Response

Hi, Emma. Thanks for your amazing review, we appreciate your business and trust!

Private User
Private User
Private User reviews Markham, ON
10/10

New Amstrong Furnace and Tankless water heater installed

I called and got a response within 1 hour which included a home visit, well advised with options and ok the job after seeing the reviews and determining competitors options who were more interested me meeting at their their convenience rather than mine. CHF execute the install the same day, professionally, demonstrated attention to technical details even aesthetics and worked non stop (no breaks) until the job was done, and then followed by a good clean up. Excellent job; I'm well satisfied.

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Company Response

Thanks for contacting constant home comfort as your needs. We appreciate your trust and business. Thanks again.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Constant Home Comfort

Professional and reliable service and installation of furnace and air conditioners in the GTA. Our strength is in matching you with available rebates depending on your location availability.

Our clients may be presented with a zero down payment, high-efficiency furnace or AC installed fast + rebates as high as $5,850 depending on what we get them approved for. Call us anytime for a quick price quote and rebate eligibility.

Choose from a variety of high-end brands including Lennox, American Standard, Armstrong Air and Keeprite. There are various features and upgrades for you to choose from including smart control panels! Enjoy a top of the line appliance upgrade from the low $990’s after rebates, including installation!

We have a high client satisfaction as we offer exceptional service in a timely manner! We only install top of the line energy efficient products that will last you a lifetime. We will explain to you in depth about how to maximize your savings and maintain comfort all year round in your home. We are customer focused.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
High Efficiency Furnaces, Air Conditioners, Water Heater Tank & Tankless, I.A.Q products such as Humidifier, Air Cleaner, Ventilator and Thermostat, Duct work and Insulation.
SERVICES
Professional, reliable and affordable HVAC service and installation. HVAC Rebate programs available. 24/7 emergency hotline and fast service. HVAC Maintenance programs.
BRANDS
Lennox, American Standard, Keeprite, Rinnai, Navien, Johnwood, GSW, Giant, Bradford white, Rheem, Honeywell, Generalaire, Aprilaire, White-rogers.
SPECIALITIES
HVAC SPECIALISTS ENERGY CONSULTANTS CERTIFIED TECHNICIANS INDOOR AIR QUALITY SPECIALISTS 24 HOUR EMERGENCY HOTLINE FOR Q/A
WEBSITE
http://www.constanthomecomfort.com
NUMBER OF EMPLOYEES
85
PAYMENT METHOD
CHEQUE, CASH, VISA, FINANCING.
LICENSES
TSSA-GAS FILTER, ESA, REFRIGERANT LICENSE-313A
MEMBERSHIPS
HRAI,SAVEONENERGY.
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
10 YEARS
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