At first we really liked everything about New Image. The guys were easy to deal with. Beautiful products with great pricing. Labour costs were down because I believed they were a smaller company. The deposit was put down, and product ordered. The flooring was delivered when they said it would be. The guys started on the day we agreed on, but thats when the problems started. The crew that was sent to do the work had no idea what flooring was going where. We had two types of tile and laminate flooring to be installed throughout the house. If we werent there I wonder what would have happened as I had to explain what went where. They started tear out and prep the first day and did manage to get some flooring completed. However, The tiles in the bathroom were crooked, lifting, and done poorly. They put my toilet on wrong and flooded the bathroom and that in turn leaked into my kitchen downstairs and stained my ceiling. They used a terrible cheap powder filler between the bathroom tile that got vaccumed up and left huge gaps in the floor. The main floor tile was crooked and had huge gaps all over. The owner shawn had to come to my house 2 times to see poor workmanship and the damage to my ceiling. When the job was done I was very unhappy and there was alot of areas that needed to be fixed.
In all fairness Shawn was great to deal with. He agreed to paint my main floor ceiling because of the stain. However again the crew came in and painted the ceiling only to splatter oil based paint all over my walls, floor and furniture. Shawn did agree to have the tile grouted and sealed to fix the bad work, however that took months to accomplish and 3 different people/crews to come and get it done right. He had to knock off $1200 from the bill due to the damage his crew did to my home.
The sub trade crews for this business are terrible. Poor work, terrible attention to detail, and just sloppy all around. This job cost New Image Flooring money due to all the screwups. The guys in the showroom are great to deal with, however if the crews dont figure it out they will ruin this business, My floor started March 17th, and was done May 31st. I would never recommend this place to anyone.