Calaway Plumbing

Plumbing
255 Regina Rd, Unit # 2 Vaughan ON L4L 8M3
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HomeStars  >  Plumbing in Vaughan  >  Calaway Plumbing
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84%

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Reviews by rating (past 12 months)

Reviews for Calaway Plumbing

Average customer rating:
9.1 10 (34 reviews)

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Private User
Private User
1 review Mississauga, ON
0/10

Drain Pipe Repair

A rep came in promptly to assess the repairs required. I was asked to provide a date/time when the repairs could be done. I was hesitant to commit unless I knew what it was going to cost. I paid the cost of the visit and was told it would be deducted from the final bill if they were hired to do the repairs and a quote would be forthcoming from the foreman. I waited a few days when I heard nothing, I sent a reminder. The response I received was the reason I was provided for the delay was "pricing out parts". Now its been more than a week, sent a second reminder and got no response. Not sure what the hold up was since all that needed to be replaced was some PVC pipe and couplings. Does it take more than a week to price out a small piece of PVC pipe and couplings? The charges were to provide an estimate/quote and I have received none. I expect that Calaway will reimburse me my money since the service requested was NOT provided.

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Company Response

You are absolutely correct we definitely dropped the ball on getting you a quote in a timely matter since you dealt with Calaway we have changed are quote policy. Thank you for your post. Best of luck with your repair.

max in Toronto
max in Toronto
1 review Mississauga, ON
1/10

Simple drain leakage

Task was to fix kitchen drain leak, looks straightforward. It was so simple that there is only 1 option. Cutout ABS and replace. Photo attached (the elbow part replaced). Was told it will take a couple of hours but it actually took 30 minutes to fix. Professional, yes but overly priced for 30 minutes of work. Absolutely flabbergasted, that's ~$600 an hour.. I was a customer since 2014 and don't plan to go back.

1 of 1 people found this review helpful.
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Company Response

Max.. Thank you for your post. But we gave you an up front price at which point you accepted and Calaway went ahead with the work. There was no extra charges and no hidden fees. I'm sorry you feel that we charge you to much but rest assured the work is warranty for 1 year from the date of the invoice.

Thank you and we are all sad to see you go. Best of luck.

ELAINE in Newmarket
ELAINE in Newmarket
4 reviews Newmarket, ON
10/10

Small bathroom reno

I met Paul and Sam to do a small bathroom reno - very professional, very friendly and they did a super job - they even did a couple of little extras. I was very pleased with the work and the outcome and would definitely call them again should I need more work done. They came on time and did the job within the time frame specified. I like that they quoted for the job, not by the hour.

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Company Response

Thank you

Amit in Toronto
Amit in Toronto
1 review Toronto, ON
10/10

bathroom shower cartridge replacement

the guys at caraway plumbing were prompt courteous professional and on time - Sam was extremely knowledgeable and was super helpful and went above and beyond what was required of him.

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Company Response

Thank you for using our service we appreciate you.

Mike, Vaughan in Mississauga
Mike, Vaughan in Mississauga
2 reviews Vaughan, ON
10/10

Ensuite Bathtub faucet repair

I called up Calaway Plumbing and right from the get go I was impressed with the level of customer service that I received. Sam was very knowledgeable with the task at hand and the repair was flawless. Sam was very courteous. Very professional service. Job well done.

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Company Response

This is a late response but thank you for using Calaway.

Roy, Woodbridge in Vaughan
Roy, Woodbridge in Vaughan
1 review Vaughan, ON
10/10

Kitchen faucet replacement and put in stop taps

I called Calaway plumbing to come look at my kitchen faucet. They were at my house within 3 hours, gave me options for the work with up front pricing and went ahead and completed the job quickly and efficiently. Sam was polite, knowledgeable and courteous. I will not hesitate to contact them again in the future.

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Company Response

Thank you Roy Calaway appreciates the business.

C f.
C f.
5 reviews Markham, ON
10/10

Reinstallation of undermounted sink

We called Calaway because they had good reviews and we needed someone to reinstall our undermounted kitchen sink which had become unglued (not installed properly in the first place by another company). Mike and Sam were able to come the next day and arrived right on time. They were very polite and brought their booties, which shows consideration for the customer. They explained what they could do and gave us a price. We accepted their price, and they completed the job efficiently. Their cleanup was good, and overall we were very satisfied with their work, and would call them again if we need other plumbing work.

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Company Response

Thanks for your feedback Carolyn! Glad to see Mike and Sam put your mind at ease.

Private User
Private User
1 review Toronto, ON
10/10

Bathroom sink repair

Our bathroom faucet was leaking, and it turned out that our faucet was too old to repair and it and the shut off valves needed to be replaced. Sam replaced the entire unit, along with the ageing-to-the-point of crumbling P-trap (hazards of living in a condo unit built over 40 years ago). Sam was friendly and on time, the work was done quickly, and the estimate was spot-on. I'm very happy with the service!

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Company Response

Thank you! We are always happy to hear our customer testimonials and appreciate your feedback. We at Calaway are glad you had a wonderful experience with our Service Expert, Sam.

jrizza888 in Thornhill
jrizza888 in Thornhill
1 review Markham, ON
10/10

Leak in my laundry room

Woke up to a leak in my laundry room caused by the prioner line. Hot water everywhere. Paul called me to show me how to shut off the hot water thank God. Sam came by a couple hours later and found the issue and fixed it with ease and for a reasonable price. They definitely turned around my Saturday and gave me new hope that good customer service still exists! These guys are honest, personable, and knowledgable. Overall great experience.

- Joseph R.

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stefesaggs
stefesaggs
1 review Vaughan, ON
10/10

Sink drain repair and new toilet

1 service teach arrived and took care of my issues in a professional way. He used new materials and got everything done to my liking

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Calaway Plumbing

With over 15 years of experience Calaway Plumbing delivers expert, timely and professional residential plumbing and drainage services. Our service technicians are licensed, knowledgeable and qualified. You will find our upfront pricing to be competitive. Thinking of upgrading your plumbing fixtures? We offer a wide variety of plumbing fixtures that ...
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