This is the email quote I received from the company:
"I've discussed this with our management team and we can provide you a flat rate quote for two men and one truck including mileage and fuel fees as well as complementary furniture padding for items on the truck as well as a wardrobe box for $305. This price is a flat rate and includes all the services that are mentioned above. Please keep in mind that many companies do not mention many hidden fees until the day of the move. Please keep in mind that there are no hidden fees associated with the price that I have quoted you in this email."
After this email, I still spoke to Mariam on the phone to confirm that there would be no hidden charges or costs associated with the move and the quoted price is what I will pay, and she kept convincing me that this is the final price with no hidden charges. Guess what happened on the day of the move?
They told me to book the elevators from 9-12 at the first location and 9-1 at the second, even though I told them it would be a tight schedule, but they probably wanted to fit in another move after so I went with their suggestion, and they showed up 40 mins late, with only two hours remaining in the elevator booking, they started moving and finished at 12:20 and I only had 40 mins left with the second elevator, and they finally arrived at the new place at 12:50pm, thank god no one had the elevator booked after so it worked out.
They moved everything into the truck, charged me extra for the furniture padding, charged me another $250 labour for PUTTING the furniture padding on the furniture, and with all the hidden costs for tape used, carton used, the total went from $305 to $1,040. After calling Mariam and asking her about the hidden charges, she tried to deny any conversation stating there are no hidden fees, and kept saying only the labour was covered with the $305 quote, but that is not the understanding I get with the email above.
I would highly recommend people to NOT use their services as you will get surprise charges and there are tons of hidden costs, including 1.25/foot of walking from the elevator to your door, using tapes, no info about labour costs as they just make up an amount to charge you what ever they want.