I Should Have Checked Home Stars First. If I had, I would never have chosen a junk removal company with a low score of 7.2. My experience choosing contractors has been very good and I have always chosen 9.0 plus. Their web site promised a pick up time, confirmation from driver, then a quote, then approval to haul away. They gave a time and I had a person at site for all morning. The driver didn't call, our man had to leave at noon and they didn't show until the afternoon. I estimated the load between 1 and 2 cu. yds. They charged for 4 cu. yds. and when I queried the cost and procedure by phone they said the website info was "not the way we operate" and if I wanted, they would dump the load back on the church property, and then hung up on me. They also operate under name of Fairlight Disposal.
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- Company Response
Hello Graeme. I'm sorry you feel that way. As I explained in my emails to you, the driver knocked on the rear door of the church and there was no answer. The concrete pile was cordoned by caution tape so it was simple to determine what needed to be done. When you called our dispatch you instructed us to reverse all charges on your credit card even though the work was done. This is why the office called the church and let them know what your intentions were. They informed us that you had gotten paid in full so they were surprised that you would even suggest that. They added that they were pleased with the work and that they area was left tidy. The reason you were hung up on is because you started yelling at one of the dispatchers. This is not something we can tolerate. I'm sure you can appreciate that. I appreciate your feedback, nonetheless, and will take your comments into consideration to improve our service.