i originally purchased a $3000 bertazonni range. The same day i paid for it, i wanted to cancel the order. The range was still sitting in the showroom. I was never told it was not cancelable. I was not told before i paid for it that it was a final sale.
The customer service before the sale was great. After the sale it was awful. I could have easily cancelled this order at any other high end appliance retailer in toronto, where I have bought over 10 appliances for a number of rental properties I manage.
Eventually, I had to order another range (a kitchen aid) just so i could conclude the business deal.
the experience was awful.
In future, I will never go back here. I would suggest that you can buy anything being sold at this store, elsewhere. Therefore go elsewhere and you will not have to experience this problem. I have learned from this mistake.
I am again, in the market for a gas range (wolf), dishwasher (miele), washer/dryer (miele), frig (smeg) and I am shopping elsewhere. Why would i put myself in this position again.