We were happy with this home purchase. It is clear that the intention was to build a place a family could enjoy. However the builders 2 year warranty and after care service simply does not exist. We have begged so many times for simple items such as:
Where can we find the shut off valves, tile, fixtures, handles, cabinets, windows, etc. There is no communication. The website talks about loving the customer. This for us has been zero experience. There was no pre-delivery inspection or courtesy walk through. The workmanship unfortunately is rushed in several places, such as the installation of: roof, flooring, garage floor, doors, ceilings, painting, and more. We even found mould on the basement floor that was part of the old home. The cement siding was poorly installed, and to this has nail holes and gaps that should not be there. The driveway asphalt and exterior drainage both with the piping and the ground was awful. We are not demanding customers, but we do pride ourselves in clear communication, and having the forum to ask for good will service when spending over a million dollars for a home.