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Lakeside Home Services

Heating & Air Conditioning
Ottawa ON K2S1A5
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71%

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Reviews by rating (past 12 months)

Reviews for Lakeside Home Services

Average customer rating:
7.7 10 (11 reviews)

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cemwebster in
cemwebster in
0 reviews Ottawa, ON
3/10

Thoroughly inspect the work before paying

When our previous dishwasher died two weeks before Christmas, we bought another one. The vendor set us up with Lakeside Home Services to install the new dishwasher for $150+tax plus $40+tax to remove and dispose of the old dishwasher.
I suspect the old dishwasher acted like a lemon because it had problems with the subfloor being uneven, so I purchased a piece of plywood to replace the subfloor.
When the installers arrived, I told them I would replace the subfloor once they removed the old dishwasher. The lead installer said he would do it for me.
Error #1: I believe him. Instead, he just installed the new subfloor over the old subfloor.
The floor was now even but the height was seriously reduced. The installers said they would make it work by adjusting the feet.
Error #2: I believe them and didn't hover. I didn't see them shove the dishwasher into the spot.
They showed me the dishwasher was working, I paid them and signed the paperwork and they left.
Error #3: I did not fully inspect the work until after they left. The insulation was all bunched up at the front. See images below.
I called the company's office and requested they come back at a mutually agreed date and remove the dishwasher so that I could remove the old subfloor.
Christmas came and went.
The Friday before they were to return, the company tells me it was my fault, the site wasn't properly prepared and I have to pre-pay $120+tax for them to return. Just wanting the job completed, I paid.
They day of their return, they were to arrive between 08h30 and 09h30. After several phone calls and e-mails, they finally arrived at 09h40.
They removed the dishwasher and the new subfloor.
At 09h50 I removed the old subfloor, vacuumed out the space, and reinstalled the new subfloor.
At 09h55 they began reinstalling the dishwasher, this time without damaging the insulation.
By 10h14 they were gone, no paperwork, no signature.

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Private User
Private User
Private User reviews Ottawa, ON
10/10

Honest and professional

I've had Lakeside work for me a number of times over the years on a several different properties I own and maintain. I have akways been impressed with the technicians and office staff at Lakeside. I highly recommend this company.

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Private User
Private User
Private User reviews Ottawa, ON
2/10

Gas leak in stove installation

We had a gas stove installed in 2017, and today, one a a half years later, a gas technician from a different company reported that there was a gas leak because two pipes had not been properly joined together. Although the tag on the gas line indicates it was tested, there is no way it could have been tested properly. I am so thankful for the technician who inspected the gas line today, informed me of the issue and then repaired it. I cannot recommend Lakeside because of this although they had previously installed my gas BBQ without issue. Be careful - ask to see the test instead of trusting the gas fitter and the little tag they leave on the pipe. There is no oversight of gas installation so you have to do it yourself.

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Cynthia V. in Goulbourn
Cynthia V. in Goulbourn
1 review Ottawa, ON
10/10

Gas Range Un/Re Install

Top notch! Uninstalled old gas freestanding range and installed new slide-in gas range in six-year-old mid-rise Wellington West condo. Punctual, very respectful of floors and surrounds, thoroughly knowledgable, thorough in all aspects of installation, able to quickly troubleshoot and repair a cupboard strip, gave a tutorial on the new stove, polite and approachable. Price was very fair. (I had shopped around and this business was the one that impressed me overall before discussing pricing and I was delighted with their price.) Thank you Karen (reception), and Cory (technician). Very positive experience!

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Andrew
Andrew
2 reviews Ottawa, ON
10/10

Excellent service, thoughtful and knowledgable.

Lakeside installed a new dishwasher and range hood.

Phillip, the owner, was my technician and he was very knowledgeable about his tasks. There was a point where the opening for my dishwasher was not quite big enough in the back and he came up with a solution that enabled a smooth installation. I really appreciate this in a technician. Too many of them simply encounter an issue and present it as a barrier to completing the work. Not so here.

I have an older house (70s construction) and putting in built-in appliances like a range hood and dishwasher will generally present some issues and I was impressed by the calm, thoughtful way the technician approached each challenge.

I would highly recommend Lakeside for appliance installation. They were pleasant on the phone for booking, showed up on time and ready to work, did an excellent job of installing my appliances and were pleasant to talk to and left my house the way they found it. No issues.

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Private User
Private User
Private User reviews Ottawa, ON
10/10

Honest

I contact Lakeside to discuss the installation of a new washer/dryer. They actually came a looked at my old one and said I would still get years of service from the unit and to not bother upgrading. Only the pro's turn away work like this!!! I am super impressed.

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Isabel
Isabel
3 reviews Ottawa, ON
0/10

Appliance Installation

The workers were very nice and punctual. They did a good job. At one point, certain modifications had to be made before they could install their appliances. I had not been informed of this need at the prior inspection. They insisted on charging me more money. I later received a phone call regarding this. Very disappointing. I will not be using them again. Left me very sad. I do not recommend them.

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Silvana from Ottawa
Silvana from Ottawa
4 reviews Nepean, ON
10/10

Major Home Appliance

Service was above and beyond of what was expected. Work was done in 45 minutes. When contractor was unavailable through the Receptionist, dispatch to the appropriate Service Person was placed. Call was returned within the hour. Totally satisfied, 100%

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dwoods from Ottawa
dwoods from Ottawa
1 review Ottawa, ON
10/10

install new gas line and stove

We called lakeside to install our new stove. The Technician (Ryan) discovered a large gas leak coming from our old line and ensured that a new line was installed and up to code. If only the previous installer had done so. Ryan did a great job, was punctual and cleaned up after all the work was done. He even took the time to show me some of the features on the oven. I would recommend Ryan and Lakeside to all.

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Kelly in Ottawa
Kelly in Ottawa
3 reviews Ottawa, ON

First Review

10/10

Furnace cleaning

Lakeside has done the annual cleaning and maintenance of my furnace for the past few years. As their website says, they are prompt, courteous, and professional. Their service people have all been knowledgeable and very pleasant.

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