Rio Stone

Countertops
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93%

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Reviews by rating (past 12 months)

Reviews for Rio Stone

Average customer rating:
9.6 10 (83 reviews)

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Vito Vaughan
Vito Vaughan
1 review Toronto, ON
10/10

Quartz Countertops

Sue and Martin were excellent to work with, patient, knowledgeable and definitely not pushy as some are in this industry. Unfortunately our countertop cracked after 2 weeks, to no fault of theirs or the installer, however, our CANADIAN MADE HANSTONE PRODUCT let us down. After months of Sue and Martin dealing with this company to provide a replacement countertop they let us both down as they would not back up their product; so much for their LIFETIME WARRANTY!! I have recommended Rio Stone to my friends and family; HANSTONE well that's another conversation which ends with BUYER BE WARE!!!

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Andrew L. from Toronto
Andrew L. from Toronto
3 reviews Toronto, ON
10/10

Quartz countertop

Very pleased with my Caesarstone countertop. Sue was wonderful to deal with, and was able to achieve my requested very quick turnaround despite it being very busy right before Christmas. I would gladly recommend Sue and Martin to others. Thanks again!

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Company Response

Andrew, thank you so much for the kind words. We look forward to serving other awesome customers like you.
Regards,
The Rio Stone Team

Elias&Anne
Elias&Anne
3 reviews Pickering, ON
10/10

Kitchen counter, sink and faucet

Martin and Sue were friendly and helpful throughout the process of selecting the material for our new countertop and explaining our options. Martin gave us discounts on our sink and faucet. On the day of the installation, Martin was there to make sure everything went smoothly. The workmanship was excellent. The installation was great and Martin called to follow up and offered to resolve any concerns. I did have a small concern and Martin helped solving and fixing it right away. They are a great company and a great staff. We would definitely order from Rio Stone again when we're doing our bathrooms.

Sincerely
Elias & Anne

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Valeri in Toronto
Valeri in Toronto
1 review Vaughan, ON
10/10

KItchen countertops and vanity project

it was my pleasure to work with Martin and Sue on my renovations ( kitchen countertops and bathroom Vanities ). From the time to choose the stone and measurement process , installation. easy communications, advices and help. Martin came to us during installation to be sure everything will go smoothly and for our satisfaction. we have asked couple more things after the job been done and Sue and Martin help us with this.
Really like the job, service .. Will definitely recommend Rio Stone.

Thank you guys for amazing Job.

Sincerely

Val

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Ags in Toronto
Ags in Toronto
2 reviews Toronto, ON
10/10

Really happy with Rio Stone

We had the pleasure of working with Sue on our kitchen refresh. She gave us the best price for beautiful HanStone countertops (made in London ON) and was super communicative during the entire process. They really went over and above, even picking up our new sink from the store to make sure that the counter was cut perfectly to fit the sink. We also had an usual shape around the sink and windowsill, which they did beautifully. I highly recommend Rio Stone to anyone needing a great product at a great price with solid installation. Thank you again!

1 of 1 people found this review helpful.
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Company Response

Hi Ags, thank on behalf of Sue and The Rio Stone Team, we really appreciate your business. Thank you for the kind words, and we are very happy that you have been satisfied working with Rio Stone.

Thank you,
Have a great day.

Jlyn in Toronto
Jlyn in Toronto
4 reviews Ajax, ON
8/10

kitchen countertop

Rio stone did a great job with our countertop. we had our renovations last year. We like how you cant see the lines when pieces are glued together. we love how it looks like one big piece. Only downside was the timing and schedule of the delivery. We kept being promise it will be ready tomorrow, then tomorrow and tomorrow after that. We would have preferred if we were told it will be ready in a week or something like that instead. They were able to compensate me with the inconvenience, so that was good. I would still recommend Rio Stone since they did a great job. Installation was really quick as well.

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Company Response

Hi Jlyn, thank you so much for partnering up with Rio Stone, as well as for being honest about your experience with us. On behalf of our team, I am very sorry about the scheduling challenges you had with us. This is something that will be investigated and we will do all we can to make sure that this improves for our future clients.
We are happy that you are satisfied with the final results. Also, we are glad we were able to compensate you for the inconvenience.
Thank you again,
The Rio Stone Team.

John in Toronto
John in Toronto
2 reviews Toronto, ON
10/10

Excellent Service - 5 stars!

From my first email to Sue at Rio Stone the process for getting Caesarstone countertops installed was seamless. Martin and Sue answered all my questions by phone and email and kept me updated on the progress and timelines. The cut was perfect and the countertop looks amazing. On time and on schedule. Would highly recommend this company.

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Private User
Private User
1 review Toronto, ON
10/10

Kitchen counter, sink

The folks at Rio Stone were friendly and helpful throughout the process of selecting the material for our new countertop and explaining the options. The workmanship was excellent. The installation was great and Martin called to follow up and offered to resolve any concerns. There were no issues but the offer meant a lot. They are a great company and a great staff.

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Company Response

Hello, thank you so much for choosing Rio Stone. Also, thank you for your kind words. We hope you enjoy your new countertop in good health. Regards, The Rio Stone Team.

Private User
Private User
1 review Brampton, ON
10/10

Kitchen and Bathroom Countertops

We renovated our kitchen and also needed counter tops for two bathrooms. They had a great product at a reasonable cost. The installers did an awesome job, we were very happy with the product, the service, and the price.

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Company Response

Thank you for your business.
The Rio Stone Team

Elad from Vaughan
Elad from Vaughan
2 reviews Vaughan, ON
10/10

Kitchen countertop and bathroom vanities

Me and my wife did a lot of research and got a lot of different quotes before we chose to go with Martin and Rio Stone.
We went to their show room a few times, we spoke to them over the phone and emailed a lot, even after work hours.
We felt like we were making the right choice.
The price was very competitive and the end result is amazing.

We also went to the quartz supplier before we bought it to see how it's going to look.

Me and my wife are not the easiest people to deal with and they handled us pretty well.

They also saved the left overs for us for a few months and we then used them to make new countertop for a couple of bathroom vanities in the house too.
The kitchen counter space was fairly large mainly because we extended the original kitchen so we needed a couple of slabs so we had enough left over for the vanities.

Rio Stone's people are very professional, we couldn't be happier about the way it looks.

I'm attaching some before and after pictures, should be easy to tell which is before and which is after.

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Company Response

Elad, thank you so much for your business.
We hope you and your family enjoy your new countertops in good health and joy.
The Rio Stone Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Rio Stone

At Rio Stone, we offer full service stone work for your project in and around the Toronto area. We can help with every step of the process to make your dreams become reality, from consultation, through the fabrication and all the way until the completed installation.

Rio Stone has been established to produce the highest standard of product and service in the stone industry.
We believe that you, our client are the most important aspect of our business, and that is why we are revolutionizing the Countertop buying process.
Our Stone Specialists will conduct a free consultation at the job site along with different material samples to find out the exact specifics of what you are looking for.
By discussing material, accurate project size, and budget, we will provide you with the experience of exploring the thousands of stone options by visiting our slab showrooms directly.

At Rio Stone, our Stone Professionals are motivated and certain that they will be able to guide you smoothly along your Countertop project, from material selection, fabrication and installation, let Rio Stone partner up with you!

CATEGORIES
Countertops
PRODUCTS
Granite, Marble, Quartz, Onyx, Quartzite and other architectural surfaces.
SERVICES
Services As a full service custom stone fabrication shop, Rio Stone can help you to make all of the custom stone work in your dream home or business become a reality. In addition to be one of the premiere, Toronto kitchen countertop installation companies, we also specialize in architectural stone work for every part of your building. We divide all of these projects into three basic categories; Kitchen, Bathroom and General. Kitchen We have specialized in the finest kitchen countertops in Toronto for the past 5 years and plan to keep working for you for years to come. We can design, fabricate and install countertops in a wide variety of styles, colours, thicknesses and materials. No matter what design you have in mind for the rest of your kitchen, our selection of thousands of both Domestic and Imported slabs will be sure contain something that will match the rest of your design perfectly. Bathrooms When most people think of granite, their first thought is generally kitchens, but why not continue that classic look throughout your house and into your bathroom? We can make your bathroom a place of beauty with a countertop made of our fine granite, quartzite or other slab. Or we can go beyond that traditional type of placement and make a unique bathroom surround or even a covering for the walls that will give your home the atmosphere of a high end hotel or classic European spa. General This is where our and your creativity can really shine. Our skilled and experienced technicians can do nearly anything you can imagine wanting done is stone, in any room of your home or business. Are you a wine or liquor enthusiast? We can help you design a custom quartzite top for your personal wet bar and a matching drink rail around your living room. Are you the type who likes to have friends over to watch a movie on your huge, Hi-Def TV? We
BRANDS
We are proud to represent great brands such as Caesarstone, Silestone, Quartex, TCE, Kstone and other great Quartz Products.
SPECIALITIES
Kitchen Countertops Vanity Countertops Residential Projects Commercial Projects
WEBSITE
http://www.riostone.co
PAYMENT METHOD
Cash, Credit Card, Cheque
MEMBERSHIPS
Certified Caesarstone Fabricator
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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