Sue and Martin were excellent to work with, patient, knowledgeable and definitely not pushy as some are in this industry. Unfortunately our countertop cracked after 2 weeks, to no fault of theirs or the installer, however, our CANADIAN MADE HANSTONE PRODUCT let us down. After months of Sue and Martin dealing with this company to provide a replacement countertop they let us both down as they would not back up their product; so much for their LIFETIME WARRANTY!! I have recommended Rio Stone to my friends and family; HANSTONE well that's another conversation which ends with BUYER BE WARE!!!