We interviewed a few roofers to reshingle our house and redo the flat roof. Victor seemed knowledgeable
and gave us a competitive quote. Other contractors classified it as a complex job and often we could tell
they were not familiar with this type of roof.
I was a bit concerned about his attitude towards my plants when I said that they should try not to kill
my plants and he said that sometimes it cannot be avoided. some plants did not survive but was not as drastic as I anticipated.
Roof took a while to complete in May and we are happy that the work was done well. (Three months, no leaks so far.)
The only issues were that falling debris destroyed a patio light, a garden hose nozzle was broken, and the crew took our
100ft extension cord by mistake.
I am not happy with the after sales service that was provided. Victor said he would replace the three items. I called
10x before he would finally come to the house. Each time he said he would come on a particular day, he never
showed up when we made it a point to stay at the house to wait for him. When he finally came in July, my husband
had already replaced the lighting and nozzle, so he gave us $40 but he forgot to bring our extension cord. It is now
September and he has not responded to any calls or text message from me or my husband.
So if he doesn't respond to calls, how will he honor warranties if the roof starts to leak?? Everytime I complained
about his after sales service, his response is "is your roof leaking??" The 5 rating reflects the after sales service and the concern about warranty.