I will never forget my first visit. I walked in and Jenny was right there willing to help me. They gave me a great deal for the 55 inch flat screen television I chose. Their delivery time was outstanding and they were all so great and helpful associates. I remember I had to go out of town and where I lived at the time did not leave me feeling comfortable about leaving the tv there unattended. I spoke with the guys and they were more then willing to pick up the t.v. and hold it for me till I moved. After I had moved, I was in need for a new couch, I was skeptical about transferring my file to where I moved in order to use a come back special I had received from the St. Catharine's store. I was in the Mississauga store and received a call from Chris at the St.Catharines store asking me why I hadn't called them about the couch, only to find out that they would deliver to me despite my move out of town. I was over joyed to hear such great news and was amazed at how helpful they have been to me. As of this year I have been with this company over a year and have had no complaints about the company or about the employees. I will continue to stay with the St. Catharine's location as I have built a rapore with them and love the warm and welcoming feeling I get whenever I go in to visit. Thanks guys- Jenny, John, Chris, Darcy, Greg and Dave. You guys are the best.