Certain Seal Roofing

Roofing
1044 Meadow Park Place Ottawa ON k1k0m5
Write a Review
Write a Review
HomeStars  >  Roofing in Ottawa  >  Certain Seal Roofing
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

0%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Review for Certain Seal Roofing

Average customer rating:
0 10 (1 reviews)

Sort by

Robert Beaulne from Ottawa
Robert Beaulne from Ottawa
1 review Ottawa, ON

First Review

0/10

Roofing

In August 2013, we needed a new flat roof and shingled roof. We shopped around and found that many roofing companies do not repair flat roofs. John from Certain Seal assured us that his company could do both types of roofs. His quote seemed fair and there were no Better Business Bureau complaints. My wife has difficulty writing. He assured her that it did not matter who signed as long as one of us did. So, I signed a contract with Certain Seal Roofing. The fact of the matter is that they have been giving us the run-around ever since.

After the flat roof was completed, rain leaked into the living room damaging the floor, the ceiling and one wall. John, the “President” of the company, came to see the damage, repaired the flat roof section and promised to make repairs to the interior in the spring. During the thaw in January, 2014, the shingled roof over the TV room started leaking where 2 of the vents had been removed and an ice dam built up. We called but received no reply. We called again; he never called back, never came to see the damage, but sent someone to install a roof vent. We started thinking, uh-ho.

In the spring, we filed a complaint with the Better Business Bureau. Two months later, Certain Seal’s Accreditation had been suspended. By now we knew for sure that there was something wonky about these guys. But we had spent a lot of money. So, we continued to try contacting him by email. When he finally came to “fix” the flat roof section for the second time (in the rain), he took pictures of the damage inside the living room only (not the TV room) and said he would contact his insurance agent. During the next 4 weeks, we tried to call and email him, with no response. The Ministry of Consumer Services, Consumer Protection Branch advised us to send a registered letter.

I’m sorry that this review is taking so long. But I need for you to get a very clear picture that it’s been a nightmare, and it gets stranger still.

We received a reply from Doug, the "vice-president" of the company who also just happens to be a lawyer. He won’t deal with my wife because she did not sign the contract. I replied a month ago and I’m still waiting for him to contact us.

All this is because John/Certain Seal Roofing did not know what he was doing and tried to cover it up, and drag it out.

This isn’t finished yet.

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Certain Seal Roofing

Certain Seal Roofing is an Ottawa roofing company, based in east Ottawa. We offer a variety of roofing, roof repair and siding services to the greater Ottawa Region: Stittsville, Kanata, Bells Corners, Richmond, Nepean, Barrhaven, Riverside South, Manotick, Greely, Metcalfe, Edwards, Sandy Hill, Glebe, Downtown Ottawa, Rothwell Heights, Vanier, Gloucester, ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.