It's fireplace season!
And if you're thinking about getting a new one, think twice about The Fireplace Center and Patio Shop on Carling.
I bought mine in Sept 2015. After repeat visits to "fix" the issues, (at least 5 since installation in Nov 2015...maybe 6), this is what I'm left with: visible seams in the mantel......but then no mantel, since the discoloured one was removed (it turned yellow after less than 5 days of installation), white spray paint on the unit itself, the bottom coming out of the unit due to a gap created when shimming, and my favourite - the graffiti-like black spray paint on the front of the fireplace, which was the "fix" to cover the white spray paint. Who wouldn't want this piece of art in their living room? (Couldn't he have at least done a fancy design?)
The photos speak for themselves, in terms of the "quality" work provided by The Fireplace Centre. Not to mention the "quality" customer service they've provided, since they have all my money and I have an exposed, damaged fireplace. Awesome!
I think what amazes me the most is that they're controlling how this story ends. I could leave disappointed with the quality of service, but pleased about how it was handled, which would dramatically change what I tell people. But they don't seem to understand that. Or care.