Rent-A-Wife Home Services

House & Apartment Cleaning
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House & Apartment Cleaning
Rent-A-Wife Home Services
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92%

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Reviews by rating (past 12 months)

Reviews for Rent-A-Wife Home Services

Average customer rating:
9.4 10 (118 reviews)

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Private User
Private User
Private User reviews Toronto, ON
2/10

Disappointing Cleaning and Customer Service

Disappointing experience all around. Cleaning service was unacceptable, with dirty paper towels left behind (not thrown out), and the sink and fridge untouched for a routine house cleaning. When we followed up with our concern, the response was extremely defensive, calling our recently renovated house "old and dirty". We discovered our key lock box broken, to which the response was "it was very old, and she just happened to be the one that it gave out on". All blame was passed back to us for not having proper supplies for them; we are shocked at this poor customer service.

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Company Response

Hi Joseph: I'm not sure what to say here, you asked her to get the job done in 4 hours after I gave you an estimate of 5-7 at least. Appliances could not just be wiped clean, as I said in my email to you, move-out cleans can often mean extra hours. You had booked supplies to be brought in and then cancelled the night before. The supplies you brought were not the kind of things you use for a move-out clean where you need elbow grease etc. I took off an hour, as you said in your email that you were expecting a refund. We've been doing this for 40 years, and obviously, I read this job all wrong! Every-one of this particular cleaner's clients are​ over the moon with her cleaning. I guess this is just one job for the books!
Thanks for your input Joe, it is very helpful.

Kelly from Hunt Club
Kelly from Hunt Club
6 reviews Toronto, ON
10/10

Great Job !!!

Kris at Rent-A-Wife was very flexible and accommodating when it came to scheduling the cleaning for my elderly mother. The cleaning job was spectacular and very thorough.

There are MANY cleaning services out there but Rent-A-Wife will truly deliver on their promises.

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Private User
Private User
Private User reviews Ottawa, ON
10/10

Home cleaning

We were very impressed with the cleaning of our basement after major repairs. Laurel, the owner, was honest and candid when reviewing what work would have to be done. The two ladies (non smokers) performed the cleaning in a very professional and efficient manner.The repairs caused a lot of dust , some of which was embedded onto the wall and floor causing a dull finish to the linoleum; all of the dust and dirt were cleaned. The shine returned to the linoleum. Articles and boxes, some quite heavy, that were in the way of the cleaning were removed and, once the cleaning was done, all were placed neatly on shelves. We could not have expected more.

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Private User
Private User
Private User reviews Ottawa, ON
10/10

Server for my Christmas Party

My rent-a-wife server was a Rockstar! Everything I could have asked for, and more. She set out all my prepared food and heated and served my hot appetizers. She made beautiful platters, cheese trays, Charcuterie boards, vegetable trays and dessert trays. She served my guests like they were family. My kitchen was completely clean at the end of my party. Outstanding!

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Company Response

So Delighted that you found our server to be so helpful,creative and thorough in her delivery of what you needed for help with your event.. It is our aim to provide assistance with that personal feel;and that professional execution..Cheers Laurel

Olivia D in Toronto
Olivia D in Toronto
1 review Toronto, ON
10/10

Last minute clean

My usual cleaner who does not belong to a professional cleaning service did not show up or reschedule the cleaning appointment ... just a few days before Christmas holiday guests arrived. This was on a Friday! I contacted this company via Facebook and had an excellent house cleaner in Monday morning at 11am. Judy the cleaner did an excellent job and was extremely friendly and professional. Also the rates are very reasonable and I payed via e-transfer so very convieient!! Would highly recommend this professional company due to dependability and excellent work!

0 of 1 people found this review helpful.
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Company Response

I'm so glad I was able to help Olivia, you were so pleasant to talk to on the phone and by facebook. I take great pride in doing a good job and making peoples homes feel beautiful and shiny. It's so nice to come home to. Thanks for the lovely review, I really appreciate it. Judy is a wonderful cleaner and person, I'm lucky to have her.
Warm Wishes
Kris

Susan Clare in Toronto
Susan Clare in Toronto
1 review Toronto, ON
10/10

Easy problem solving

Rent-a-wife was a simple solution to a big problem - working longer hours for a month meant that I was very behind on the house, and it was feeling overwhelming. This service was very easy to arrange, the ladies who came to my house were lovely; they got on with things immediately without needing lots of direction and I didn't have any concerns about leaving them to let themselves out when they were finished. They were also great with my pets (2 cats and a dog!). On price they seemed a little cheaper than some of the major competitors. I will definitely use them again.

0 of 1 people found this review helpful.
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Company Response

Thanks for taking the time to write such a wonderful review. And I love that they were great with your pets, as mine are part of the family and really important. I hope you use us again when-ever you're feeling like you've got too much to do.
Hope you have a wonderful Holiday.
Warm Regards
Kris

Private User
Private User
Private User reviews Cambridge, ON
10/10

Condo Cleaning

Cleaning lady sent by Kris saved the day! She showed up right on time, worked fast and efficiently, and left my place sparkling clean. I'll definitely be contacting her the next time my place needs some shine.

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Company Response

Thanks so much for taking the time to do a review, I really appreciate it. Glad we could be of service.
Take care
Kris

Tumpa in Toronto
Tumpa in Toronto
1 review Toronto, ON
1/10

condo cleaning

Horrible service. Called them after reading good reviews. They hire people randomly. Don't train cleaners and over price customers. The cleaning lady didn't even scrum the toilet bowl. had to go back and remind her to wipe the surface. clean the microwave.

0 of 1 people found this review helpful.
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Company Response

Hi Tumpa: I'm so sorry your experience with Rent-A-Wife was so unsatisfactory. I personally train my cleaners, and we have been training cleaners for the 37 years we have been in business. Why don't you call me at 416-964-8913 and we can talk about how we can fix this for you.
Regards
Kris

Cargo Cabbie Professional Movers Toronto
Cargo Cabbie Professional Movers Toronto
8 reviews Toronto, ON
10/10

Home Cleaning

I have been using Rent-a-Wife to clean my home on a bi-weekly basis for the past three months. With so many cleaning service companies available, it was quite overwhelming to decide on any particular one. After perusing the reviews on HomeStars, I decided to give Rent-a-Wife a try.

I have personally found it difficult to trust a stranger to be in my house unsupervised, but I have since become comfortable with them alone in my home as they have always treated my place with respect. They also do a stellar job with the cleaning, so that I never have to worry about scrutinizing their work when they are finished. As a client service provider myself, I have come to adopt high standards and expectations when it comes to the delivery of services. Having been on both ends in this industry, I truly appreciate exceptional service when I experience it myself.

On a couple of occasions when there were very minor concerns, I reached out to Rent-a-Wife and expressed my feedback, and they have always responded in a swift and professional manner and would rectify the situation promptly and efficiently. This is why I will continue to use their services as long as they keep up the great work!

1 of 1 people found this review helpful.
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Company Response

We are delighted with the feedback you gave Rent a Wife Home services.
We appreciate the time you took to express your "satisfaction"in our cleaning..
We aim to always deliver the highest standards.
thanks again, its a lovely review.
Kris

Private User
Private User
Private User reviews Ottawa, ON
10/10

Home cleaning services

We are so happy to be helped by Rent a wife's team.

It makes all the difference to us with a busy work schedule and two young kids. Our house is always very clean, organized and calm after Laurel's team has come by.

Thank you so much for all your hard work!

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Company Response

Thank you for trusting myself and my team to take care of your home..
It's a real pleasure..!!! We shall continue to deliver a service that lends itself to your needs..

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Rent-A-Wife Home Services

Both the Toronto and the Ottawa locations have been in operation for over 30 years. This is a family run business and both locations take great pride in their reputations and love to keep their clients happy. We specialize in all types of House cleaning; from Regular Maid and Apt ...
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