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Reviews for DrainRooter Plumbing

Average customer rating:
9.9 10 (57 reviews)

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shalini
1 review Toronto, ON
10/10

Mike was efficient and very professional, he organized a complex and difficult excavation very quickly under my porch to remove a tree root blockage and pipe replacement. Mike and his team did a fantastic job and left the area in immaculate condition. I would not hesitate to call Mike again.

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Company Response

We appreciate you taking the time to review our work Shalini! Pipe replacements are a complicated issue to deal with because it requires investigating, organizing and finding the optimum solution. We pride ourselves on finding effective solutions that are on budget for our clients. Giving home and business owners a peace of mind is our goal! We look forward to working with you again.

Best wishes,
DrainRooter Plumbing Team

Private User
1 review Markham, ON
10/10

Mike from DrainRooter Plumbing just finished installing a backwater valve in our home and I could't be happier with the service he provided!
He patiently explained everything involved in the job, arrived promptly when he said he would and was extremely neat in all his work, taking steps to minimize the amount of dust around the work site with a plastic tent and laying runners on the stairs and front hall and cleaning everything up on completion. From start to finish Mike was a pleasure to deal with and I would highly recommend him and Drain Rooter Plumbing.

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Company Response

We appreciate you taking the time to review our work! Our plumbers take care of your home as if it was their own - with care. We understand the importance of not only providing top quality workmanship, but also keeping the work area clean and organized. When working with to work with experienced professionals, look no further than DrainRooter Plumbing. We provide upfront pricing, quality service and a warranty. We look forward to working with you again.

Best wishes,
DrainRooter Plumbing Team

John Fornear in Toronto
2 reviews Mississauga, ON
10/10

Can I sum this experience up in 2 words? "THE BEST ! " We had a leak that was causing some major water damage throughout our house. We called DrainRooter and Mike came running through our door like a super hero finding the leak and fixing it in no time at all saving the day ! Professionally done at a completely reasonable price ! If you are deciding which plumbing company to use as you scroll through Homestars, stop here, call them and ask for Mike personally....I recommend it. John Fornear, Mississauga.

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Company Response

Thank you for taking the time to review our work John! Water leaks are a common plumbing issue in households but luckily our plumbers are quick and effective at stopping them. Leaks pose a great threat to a home because it rots and bends building materials such as wood, drywall and paint. Our fast response service is key to minimizing the damage that leaks can cause to your home! Don't hesitate to call us if any other issues arise.

Best wishes,
DrainRooter Plumbing Team

10/10

This is Mike's second visit to our home, the first was to fix an urgent broken shower. This time was to solve our terribly slow toilet, and a problematic kitchen faucet. He dealt with both: quickly, thoughtfully, and with precision. We're so impressed with his work that he's soon to be installing a backflow valve for us. Only good things to say about Mike and DrainRooter!

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Company Response

Thank you for taking the time to review our work! Mike is one of our master plumbers who has over 15 years of experience behind him. There is no issue our plumbers can't fix, they've seen it all. When it comes to plumbing related equipment, it's in your best interest to keep it well maintained and in good shape because it will prevent future issues and save you pricey repairs. Contact us if you have any other issues. Best wishes, DrainRooter Plumbing Team

Richard from Toronto
5 reviews Toronto, ON
10/10

Mike from the Ukraine was amazing!! He aslo reinstalled dishwasher properly. Whole new ptrap system. Snaked clogged drain 25ft into wall. Left us very satisfied. Would recommend anytime. Very happy.

1 of 1 people found this review helpful.
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Company Response

Thank you for reviewing our work! We strive to provide our customers with top of the line service and leave them with a peace of mind. Our plumbers are drain experts, there no issue they have not solved. DrainRooter Plumbing uses state of the art technology to provide us with more insight and more effective methods to clean your drains. If you have any other issues, do not hesitate to contact us.

Best wishes,
DrainRooter Plumbing Team

Bill in Toronto, Ontario
4 reviews Toronto, ON
10/10

I had a serious problem with the washing machine in our condo because it was giving rise to leaks under the kitchen sink where the water lines were. I thought the cause of the problem was simply output hose from the washing machine. However, Mike saw immediately that ALL of the plumbing under the kitchen sink had been done poorly (...and I had already spent money on other plumbers in the past to try and fix this area!...) So he proposed replacing all of the pipes under the sink (and installing a clean-out) in order to address ALL of the poor routing, poor levelling, poor seals and poor access. He indicated that the problem was really that water simply could not drain properly at all here and this would be a permanent solution. It was a bigger job than I anticipated, of course, but he fixed EVERYTHING in under three hours and it proved to be a flawless and a very "neat" piece of work. There is now MUCH more room under the sink, both for access and storage. On his way out, Mike had a quick look at the adjoining bathroom and concluded there was no evidence of any immediate difficulties with the sink, the shower or the toilet (though he pointed out that the toilet was REALLY old and should be replaced with a better appliance, as soon as we get a chance)...So, excellent advice and excellent workmanship, all round! HIGHLY recommended!

3 of 3 people found this review helpful.
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Company Response

Thanks for taking the time to review our work Bill! Our plumbers are the industry's top professionals with years of experience behind them. We take the time to explore all available options when fixing a plumbing issue and provide the homeowners with our expert opinion. A cheap quick fix might work for a few weeks but in the end you will need to get it redone, which will end up costing you more money. Our plumbers consider a job well done when its done right the first time - so you can have a peace of mind. The current appliances are not only going to save you money on your bills because of high efficiency but they are also more effective; you get more for less! When you are ready to upgrade, contact us and we can have it installed within hours.

Best wishes,
DrainRooter Plumbing Team

Private User
1 review Toronto, ON
10/10

We recently noticed a very expensive water bill and called Mike at DrainRooter Plumbing to discuss our concerns. After a diagnostics of the property it was discovered that a toilet was leaking. DrainRooter Plumbing installed a new fill valve and fixed the problem. Quick and dependably workmanship. Thank you.

1 of 1 people found this review helpful.
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Company Response

We appreciate your feedback! Expensive water bills are always a red flag indicating there is a problem and most often it is a leak. Our plumbers perform extensive diagnostics to locate the source of the problem and fix it before it costs you another dime. We save homeowners money by ensuring their plumbing system is well maintained and up to code. If you experience any other issues, contact us and we will have it fixed immediately!

Thank you,
DrainRooter Plumbing Team

Private User
1 review Toronto, ON
10/10

My main drain was clogged, and it flood my basement. I called DrainRooter Plumbing, they were at my door in 30 minutes. Ryan was nice and explained the situation. He worked hard and unclogged my basement. While he was doing the snake, I saw everything on the camera and he told me what the problem was, which was overgrown roots that clogged the pipes. He told me that if this happens again, we’re going to have to excavate it. The camera inspection was well done, im impressed with the service, plumber was very professional, nice and helpful. Definitely going to call them again. I highly recommend DrainRooter Plumbing.

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Company Response

We appreciate you taking the time to share your experience! Our fast response team is located in different areas of the Greater Toronto Area to ensure that we can help our customers when they need us most. Drain clogs are common issues that homeowners face but our plumbers are skilled at clearing clogs within minutes, so that you can have a peace of mind again. When dealing with complex drain issues, determining the root of the issue can save homeowners thousands of dollars worth of repairs! This is the reason that we offer camera inspections and provide homeowners with all the possible solutions to the issue. If any other issues occur, please contact us.

Best wishes,
DrainRooter Plumbing Team

Private User
2 reviews Toronto, ON
10/10

Mike was fantastic and saved us a huge headache when something went wrong.

Leaky shower and faucet, Mike correctly identified that the original installer had put the cartridge in backward. While cutting out a component, a pipe valve failed and started spraying water (not his fault, we're in an old building).

Mike got the situation under control quickly.
He was courteous and communicative with our building staff.
He then spent 8 hours completing what had turned into a much larger job. He cleared his other appointments and made sure the job was done right before leaving.
He didn't charge us anything more than the estimate for our work (our building got an extra bill, but they're fault for not keeping up with maintenance).

The finished job is great and it was a huge relief with someone who could react to a crisis quickly and competently.

1 of 1 people found this review helpful.
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Company Response

Thank you for taking the time to share your experience! Our plumbers are licensed and have over 10 years of experience - they are knowledgeable and swift to complete the issue at hand. The DrainRooter Plumbing policy is to correctly identify the root of the problem, provide the homeowners with options and get the job done right the first time. Working with us, means working with professionals! We look forward to working with you again.

Best wishes,
DrainRooter Plumbing Team

Joe Levin from Toronto
2 reviews Toronto, ON
10/10

For the past several months, our basement has had an increasingly terrible smell. Once we determined that the problem was related to plumbing, and on the basis of reviews on homestars, we called Mike and Drainrooter. I am so glad that I did! Mike and his company get right what so many in the industry often get wrong. He returns calls, shows up EXACTLY when he says he will, constantly keeps you updated on his progress, and doesn't nickel and dime. Mike showed up for an assessment - with no promise of a "minimum" charge - and quickly diagnosed the problem. He laid out what needed to be done, how much it would cost, and the timeline to fix the problem. What happened next what exactly what Mike predicted. He found the problem - a useless pipe attached to the main drain that needed to be dug up - and fixed it within a day. What's more, and especially considering the excavation necessary to complete the job, you would not know Mike was there when it was finished. The concrete pouring and cleanup was expertly handled. Finally, I should point out that my family experienced a health crisis the day of the job. Mike was supportive and sensitive, leaving me with absolutely no concerns about him being alone in the house. You've got a customer for life Mike!

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Company Response

Thank you for sharing your experience with us Joe! We strive to exceed our customers' expectations by having fast response teams, open communication and fixed upfront pricing. Our plumbers are industry professionals that provide customers with all the information they need to know in order to fix the issue at hand. After the work is complete, we leave your home in the same state when we arrived. It is important that our customers feel comfortable and have a peace of mind when working with us. Our wishes go out to your family and we hope everyone is well! Mike sends his regards.

Best wishes,
DrainRooter Plumbing Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about DrainRooter Plumbing

Welcome to DrainRooter Plumbing – we are local Toronto plumbers who are the industry's leading plumbing professionals providing plumbing, drain, and waterproofing services in Toronto, Mississauga and the rest of the GTA.

We have been offering comprehensive services to residential, commercial and industrial clients for over 11 years. Our plumbers are fully licensed and insured, providing you with the highest quality of service standards 24/7!

We offer affordable and guaranteed services and our licensed plumbers are on call to handle any plumbing, drain, or waterproofing emergency.

We handle all types of work, small and larger projects, in order to make your life easier, safer and better. With over 15 thousand satisfied customers all over the GTA, you can definitely rely on us!

Same Day Service Guaranteed | Free Estimates

CATEGORIES
Drain Services, Plumbing, Waterproofing, and Drainage Contractors
PRODUCTS
We only use top quality plumbing, drain & waterproofing materials on all of our projects! American Standard, Kohler, Elkay, Rohl, Hansgrohe, Kraus, Wirsbo, Danze, Moen, Pfister, Delta ... just to name a few.
SERVICES
RESIDENTIAL | COMMERCIAL | INDUSTRIAL 24/7 Emergency Plumbing Service, 24/7 Emergency Drain Service including Drain Repair, Drain Cleaning, and Drain Unclogging, Hot water Tank Replacement, Inside & Outside Weeping Tile Installation & Repair, Basement Waterproofing, Waterproofing, Hot Water Tank Installation, Hot Water Tank Replacement Backwater Valve Installation, Backwater Valve Replacement, Plumbing Maintenance Service, Drain Maintenance Service, Backwater Valve Repair, Leaking Water Tank Repairs, Sewer Backup Repair & Cleaning, New Water Tank Installation, Drain Cleaning, Drain Repair, Reverse OSMOSIS Unit Installation, New Water Meter Installation, Drain Snaking, Complete Sewer & Drain Cleaning, Sump Pump Installation, Sump Pump Repair, Drain Camera Inspection in Toronto, Pipe Locating (CCTV), Weeping Tiles Repair & Installation, Trench-less Pipe Replacement, Grease Interceptor Installation, Grease Interceptor Repair, Foundation Crack Repair, Drain Pipe Repair, Grease Interceptor Unclogging, Grease Trap Installation & Repair, Toilet Unclogging, Sewer Backup Repair & Cleaning, Lavatory Sink Unclogging, High Pressure Water Jetting, Kitchen Sink Unclogging, Drain Services, Sewer Drain Cleaning, Drain Cleaning & Repairs, Wet Basement Repair, Wet Basement Foundation Repair, Water Pipe Installation & Repair, Floor Drain Repair, Electric Water Valve Installation, Frozen Pipe Repair, Salon + Spa Installation & Repair, Frozen Pipe Thawed, Water Leak Detection, Plumbing Fixtures & Repairs, Bathtub Installation & Repair, Water & Drain Pipe Repairs, Toilet Installation & Repair, Leaking Pipe Repair, New Plumbing Rough-Ins, Plumbing Home Inspection, Kitchen Sink Installation & Repair, Kitchen Faucet Installation & Repair, Bathroom Faucet Installation & Repair, Shower Faucet Installation & Repair, Foundation Waterproofing.... AND MORE!
BRANDS
Our most popular brands amongst customers are: Toto, American Standard, RUUD, Carrier, Moen, Grohe, Gessi, Zucchetti, Delta and Jacuzzi.
SPECIALITIES
Trenchless Pipe Replacement (No Digging) - using none invasive technology that replaces your old/damaged water, drain or sewer pipes without having to excavate or tear up your yard. | High Pressure Water Jetting - the perfect solution for heavily clogged drain and sewer pipes (homes & restaurants). Clears any foreign materials, grease & oil buildups and tree roots. | Drain Camera Inspection - uses cutting edge technology to gain access to and view potential problem areas in the drainage pipes through video.
WEBSITE
https://www.drainrooterplumbing.ca
YEAR ESTABLISHED
2003
NUMBER OF EMPLOYEES
10
RETURN POLICY
All supplied products and materials come with a warranty.
PAYMENT METHOD
We accept: Cash, Interac, Cheque, Visa, MasterCard & American Express
LICENSES
Master Plumbing License P23481 & Business License & WSIB
MEMBERSHIPS
BBB & Ryan BAEUMLER APPROVED as seen on HGTV
LIABILITY INSURANCE
Yes
DIPLOMAS
Fully Insured. $2,000,000 Liability
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
No Minimum
BONDED
Yes
PROJECT RATE
In any situation our plumbers let you know the price upfront before starting any work.
WRITTEN CONTRACT
Yes
WARRANTY TERMS
The warranty varies depending on the job that was performed. All warranties come in writing.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.