DrainRooter Plumbing

DrainRooter Plumbing
Owner/Manager
Andrew Dov [Full profile]
HomeStars  >  Drain Services in Toronto  >  DrainRooter Plumbing
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97%
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Reviews by rating (past 12 months)
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Reviews for DrainRooter Plumbing

Average customer rating:
9.9 10 (51 reviews)

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Private User
1 review Toronto, ON
10/10

We recently noticed a very expensive water bill and called Mike at DrainRooter Plumbing to discuss our concerns. After a diagnostics of the property it was discovered that a toilet was leaking. DrainRooter Plumbing installed a new fill valve and fixed the problem. Quick and dependably workmanship. Thank you.

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Company Response

We appreciate your feedback! Expensive water bills are always a red flag indicating there is a problem and most often it is a leak. Our plumbers perform extensive diagnostics to locate the source of the problem and fix it before it costs you another dime. We save homeowners money by ensuring their plumbing system is well maintained and up to code. If you experience any other issues, contact us and we will have it fixed immediately!

Thank you,
DrainRooter Plumbing Team

Private User
1 review Toronto, ON
10/10

My main drain was clogged, and it flood my basement. I called DrainRooter Plumbing, they were at my door in 30 minutes. Ryan was nice and explained the situation. He worked hard and unclogged my basement. While he was doing the snake, I saw everything on the camera and he told me what the problem was, which was overgrown roots that clogged the pipes. He told me that if this happens again, we’re going to have to excavate it. The camera inspection was well done, im impressed with the service, plumber was very professional, nice and helpful. Definitely going to call them again. I highly recommend DrainRooter Plumbing.

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Company Response

We appreciate you taking the time to share your experience! Our fast response team is located in different areas of the Greater Toronto Area to ensure that we can help our customers when they need us most. Drain clogs are common issues that homeowners face but our plumbers are skilled at clearing clogs within minutes, so that you can have a peace of mind again. When dealing with complex drain issues, determining the root of the issue can save homeowners thousands of dollars worth of repairs! This is the reason that we offer camera inspections and provide homeowners with all the possible solutions to the issue. If any other issues occur, please contact us.

Best wishes,
DrainRooter Plumbing Team

Private User
2 reviews Toronto, ON
10/10

Mike was fantastic and saved us a huge headache when something went wrong.

Leaky shower and faucet, Mike correctly identified that the original installer had put the cartridge in backward. While cutting out a component, a pipe valve failed and started spraying water (not his fault, we're in an old building).

Mike got the situation under control quickly.
He was courteous and communicative with our building staff.
He then spent 8 hours completing what had turned into a much larger job. He cleared his other appointments and made sure the job was done right before leaving.
He didn't charge us anything more than the estimate for our work (our building got an extra bill, but they're fault for not keeping up with maintenance).

The finished job is great and it was a huge relief with someone who could react to a crisis quickly and competently.

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Company Response

Thank you for taking the time to share your experience! Our plumbers are licensed and have over 10 years of experience - they are knowledgeable and swift to complete the issue at hand. The DrainRooter Plumbing policy is to correctly identify the root of the problem, provide the homeowners with options and get the job done right the first time. Working with us, means working with professionals! We look forward to working with you again.

Best wishes,
DrainRooter Plumbing Team

Joe Levin from Toronto
2 reviews Toronto, ON
10/10

For the past several months, our basement has had an increasingly terrible smell. Once we determined that the problem was related to plumbing, and on the basis of reviews on homestars, we called Mike and Drainrooter. I am so glad that I did! Mike and his company get right what so many in the industry often get wrong. He returns calls, shows up EXACTLY when he says he will, constantly keeps you updated on his progress, and doesn't nickel and dime. Mike showed up for an assessment - with no promise of a "minimum" charge - and quickly diagnosed the problem. He laid out what needed to be done, how much it would cost, and the timeline to fix the problem. What happened next what exactly what Mike predicted. He found the problem - a useless pipe attached to the main drain that needed to be dug up - and fixed it within a day. What's more, and especially considering the excavation necessary to complete the job, you would not know Mike was there when it was finished. The concrete pouring and cleanup was expertly handled. Finally, I should point out that my family experienced a health crisis the day of the job. Mike was supportive and sensitive, leaving me with absolutely no concerns about him being alone in the house. You've got a customer for life Mike!

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Company Response

Thank you for sharing your experience with us Joe! We strive to exceed our customers' expectations by having fast response teams, open communication and fixed upfront pricing. Our plumbers are industry professionals that provide customers with all the information they need to know in order to fix the issue at hand. After the work is complete, we leave your home in the same state when we arrived. It is important that our customers feel comfortable and have a peace of mind when working with us. Our wishes go out to your family and we hope everyone is well! Mike sends his regards.

Best wishes,
DrainRooter Plumbing Team

Private User
1 review Toronto, ON
10/10

We needed to rerun some plumbing to add a utility sink in our laundry room. Mike came by to give us a quote, was very friendly, on time on each of the subsequent work trips and charged us exactly what was quoted. I would use Mike again for future services.

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Company Response

Thank you for sharing your positive experience with us! Our goal to meet and exceed our customers' expectations. We provide fixed upfront pricing and our professional opinion to ensure that our customers are aware of the costs, the tasks to be completed and their options. If any other issues arise, we are here to help!

Best wishes,
DrainRooter Plumbing Team

Sam in Ottawa
1 review Toronto, ON
10/10

Mike from Drain Rooter came by to help fix my toilet issue.
He tried every option, and then we finally replaced the toilet.

He was very attentive, helpful and quick to fix the situation.
His service was excellent and made me feel comfortable to call him again, or refer him to my friends.

Highly recommend Mike from Drain Rooter!

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Company Response

We appreciate your feedback Sam! Our plumbers strive to provide are customers with all possible solutions and their expert recommendation. DrainRooter Plumbing prides itself on being transparent with our customers - whenever there is a chance to save money for our customers, we tell them! Our goal is to exceed our customers expectations.

Best wishes,
DrainRooter Plumbing Team

Yolanda in Toronto
1 review Toronto, ON
10/10

I had a leak in my garage and Mike came by and conducted an investigation right away. He opened up the ceiling, located the leak (from our broken kitchen faucet), and purchased a new faucet with a lifetime warranty. He also recommended that we put in insulation in our pipes (I live in a very old town home) and cleaned everything up. The entire job took less than two hours. Would definitely call him again!

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Company Response

We appreciate your feedback Yolanda! Our plumbers recommend installing DrainRooter Plumbing Approved Products - they have been quality tested by our plumbers and displayed outstanding results in terms of build quality, design and customer warranty. Our team provides our customers with free expect advice because they prevent future problems. We recommend insulating the pipes in your town home to prevent pipes from freezing and limit condensation. Best wishes, DrainRooter Plumbing Team

Private User
1 review Toronto, ON
10/10

to replace the valve and the old water supply hose as well. I told
The cold water shut-off valve underneath our bathroom sink was leaking and soon the leak became more serious, so it was time to get it replaced. This happened on a Friday evening. I called a couple of other 24-hour plumbers, but no one was available to come over. I tried Drain Rooter Plumbing and wouldn't you know it, they had someone available to come over. Mike came over at around 8 pm, and the first thing he did was introduce himself and gave me a business card. He then took a look at the problem and explained what he had to do, which was obviously to replace that shut-off valve. Since the hot water valve was also old, I thought it best to have it changed as well. Mike said it wasn't a problem and gave me a discount. He changed the valves, supply hoses, trim plates, and
did a great job. He was also quite cordial and easy to talk to. He finally made sure the job was done well once he had finished. I would definitely recommend this company for any plumbing-related needs/issues. Btw, Alexandra who takes calls, is also quite cordial.
- Max, Toronto

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Company Response

We appreciate your feedback Max! Our response team is quick to arrive to your doorsteps and diagnose the problem - no matter the time of day! We know that emergencies can occur at the most inconvenient times which why we offer 24 hour service. It is our goal to bring you a peace of mind from the moment we arrive. If any other issues arise, we're here to help! Regards, DrainRooter Plumbing Team

Isabel K in Toronto
1 review Toronto, ON
10/10

Mike D was very knowledgeable and professional. He needed to pick up a replacement toilet for us, said he'd be an hour but was back in 45 minutes. He explained everything he was doing and seemed really trustworthy. His service surpassed our expectations - we'd hire him again but he did such a good job I doubt we'll be needing a plumber for a while! (Our landlady paid for the service so not sure how much it cost)

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1 of 1 people found this review helpful.
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Company Response

Thanks for taking the time to review our service! Our plumbers are industry leading professionals that take the time to understand the problem and provide the best solution. We pride ourselves on getting the job done right the first time but if any other issues come up, don't hesitate to call! Best wishes, DrainRooter Plumbing Team

grahamjd in Toronto
1 review Toronto, ON
10/10

Mike from DrainRooter is an amazing plumber -- very honest and highly professional. An excellent customer experience.

We had a clogged drain in our kitchen. Nothing was getting through. We called DrainRooter at 11AM on a Sunday and Mike showed up to our house at 2PM. This is the second time we've had Mike and he has been just as professional.

At first the clogged sink looked like it was going to be a major project as the clog was deep. But rather than getting into more than he needed to Mike took the time to carefully examine the situation. Luckily he didn't have to cut into our walls and was able to clean up the pipes fully.

I would highly, highly recommend Mike and DrainRooter. Excellent customer service.

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Company Response

Thank you for your review! Our plumbers are highly professional and take the time to fully assess the situation. This allows us to determine the best and most cost effective solution for our customers. We are transparent with our customers and inform them of everything they need to know before starting the job. We're glad we were able to meet you expectations and have the solution resolved quickly. If you experience any other problems, give us a call and we will have a plumber on the way! Best wishes, DrainRooter Plumbing Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about DrainRooter Plumbing

Welcome to DrainRooter Plumbing – we are local Toronto plumbers who are the industry's leading plumbing professionals providing plumbing, drain, and waterproofing services in Toronto, Mississauga and the rest of the GTA.

We have been offering comprehensive services to residential, commercial and industrial clients for over 11 years. Our plumbers are fully licensed and insured, providing you with the highest quality of service standards 24/7!

We offer affordable and guaranteed services and our licensed plumbers are on call to handle any plumbing, drain, or waterproofing emergency.

We handle all types of work, small and larger projects, in order to make your life easier, safer and better. With over 15 thousand satisfied customers all over the GTA, you can definitely rely on us!

Same Day Service Guaranteed | Free Estimates

CATEGORIES
Drain Services, Plumbing, Waterproofing, and Drainage Contractors
PRODUCTS
We only use top quality plumbing, drain & waterproofing materials on all of our projects! American Standard, Kohler, Elkay, Rohl, Hansgrohe, Kraus, Wirsbo, Danze, Moen, Pfister, Delta ... just to name a few.
SERVICES
RESIDENTIAL | COMMERCIAL | INDUSTRIAL 24/7 Emergency Plumbing Service, 24/7 Emergency Drain Service including Drain Repair, Drain Cleaning, and Drain Unclogging, Hot water Tank Replacement, Inside & Outside Weeping Tile Installation & Repair, Basement Waterproofing, Waterproofing, Hot Water Tank Installation, Hot Water Tank Replacement Backwater Valve Installation, Backwater Valve Replacement, Plumbing Maintenance Service, Drain Maintenance Service, Backwater Valve Repair, Leaking Water Tank Repairs, Sewer Backup Repair & Cleaning, New Water Tank Installation, Drain Cleaning, Drain Repair, Reverse OSMOSIS Unit Installation, New Water Meter Installation, Drain Snaking, Complete Sewer & Drain Cleaning, Sump Pump Installation, Sump Pump Repair, Drain Camera Inspection in Toronto, Pipe Locating (CCTV), Weeping Tiles Repair & Installation, Trench-less Pipe Replacement, Grease Interceptor Installation, Grease Interceptor Repair, Foundation Crack Repair, Drain Pipe Repair, Grease Interceptor Unclogging, Grease Trap Installation & Repair, Toilet Unclogging, Sewer Backup Repair & Cleaning, Lavatory Sink Unclogging, High Pressure Water Jetting, Kitchen Sink Unclogging, Drain Services, Sewer Drain Cleaning, Drain Cleaning & Repairs, Wet Basement Repair, Wet Basement Foundation Repair, Water Pipe Installation & Repair, Floor Drain Repair, Electric Water Valve Installation, Frozen Pipe Repair, Salon + Spa Installation & Repair, Frozen Pipe Thawed, Water Leak Detection, Plumbing Fixtures & Repairs, Bathtub Installation & Repair, Water & Drain Pipe Repairs, Toilet Installation & Repair, Leaking Pipe Repair, New Plumbing Rough-Ins, Plumbing Home Inspection, Kitchen Sink Installation & Repair, Kitchen Faucet Installation & Repair, Bathroom Faucet Installation & Repair, Shower Faucet Installation & Repair, Foundation Waterproofing.... AND MORE!
BRANDS
Our most popular brands amongst customers are: Toto, American Standard, RUUD, Carrier, Moen, Grohe, Gessi, Zucchetti, Delta and Jacuzzi.
SPECIALITIES
Trenchless Pipe Replacement (No Digging) - using none invasive technology that replaces your old/damaged water, drain or sewer pipes without having to excavate or tear up your yard. | High Pressure Water Jetting - the perfect solution for heavily clogged drain and sewer pipes (homes & restaurants). Clears any foreign materials, grease & oil buildups and tree roots. | Drain Camera Inspection - uses cutting edge technology to gain access to and view potential problem areas in the drainage pipes through video.
WEBSITE
https://www.drainrooterplumbing.ca
YEAR ESTABLISHED
2003
NUMBER OF EMPLOYEES
10
RETURN POLICY
All supplied products and materials come with a warranty.
PAYMENT METHOD
We accept: Cash, Interac, Cheque, Visa, MasterCard & American Express
LICENSES
Master Plumbing License P23481 & Business License & WSIB
MEMBERSHIPS
BBB & Ryan BAEUMLER APPROVED as seen on HGTV
LIABILITY INSURANCE
Yes
DIPLOMAS
Fully Insured. $2,000,000 Liability
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
No Minimum
BONDED
Yes
PROJECT RATE
In any situation our plumbers let you know the price upfront before starting any work.
WRITTEN CONTRACT
Yes
WARRANTY TERMS
The warranty varies depending on the job that was performed. All warranties come in writing.
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