Finally done right and quick to react
Mike was fantastic and saved us a huge headache when something went wrong.
Leaky shower and faucet, Mike correctly identified that the original installer had put the cartridge in backward. While cutting out a component, a pipe valve failed and started spraying water (not his fault, we're in an old building).
Mike got the situation under control quickly.
He was courteous and communicative with our building staff.
He then spent 8 hours completing what had turned into a much larger job. He cleared his other appointments and made sure the job was done right before leaving.
He didn't charge us anything more than the estimate for our work (our building got an extra bill, but they're fault for not keeping up with maintenance).
The finished job is great and it was a huge relief with someone who could react to a crisis quickly and competently.
- Approximate cost of services:
- $1,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for taking the time to share your experience! Our plumbers are licensed and have over 10 years of experience - they are knowledgeable and swift to complete the issue at hand. The DrainRooter Plumbing policy is to correctly identify the root of the problem, provide the homeowners with options and get the job done right the first time. Working with us, means working with professionals! We look forward to working with you again.
Best wishes,
DrainRooter Plumbing Team