Eric took extra time, returning many times to our home to explain the process, answer questions, measure and ensure all his contractors' machinery would fit through our driveway, which was under construction at the time. Eric also checked with a previous client who opened his home to allow us to see what the system would look like. Eric was always on site when work was being done by his subcontractors (well, electrical etc) and on the phone with me if the was the slightest delay. Even though we took a long time to choose between DX and water based, and new regulations were put in place for drillers, delaying their ability to do the work, Eric worked around the issues and still finished the job as promised - on time and under budget. We have recommended his services to friends in need of maintenance on their existing systems and those considering a new instal. Eric is part of the community and takes immense pride in his work and customer service. His maintenance plan can't be beat, and his response time is incredible. He says he wanted to make sure the baby was warm and comfortable, but I think every customer receives the same impeccable care and concern.