Bought the window at the end of August and was installed at the end of October. Pricing was good, owner polite and respectful, very attentive at explaining the process. There may be a language barrier between Russian, French and English but nothing mature professional adults cannot get over.
The crew showed up as scheduled and was also polite and appeared professional. The installation was done in a timely fashion and appeared to be well done at first glance. I was to be responsible for the finishing inside the house.
Problems appeared when I started to work on the inside frame. The window is close to 5 feet in height and was off vertical level by over 1/2 an inch. Enough for neighbors and visitors to ask "Why is your window crooked?". I called the owner who would not send the crew back. I did not want a fight so, I decided to let it go and live with a crooked window.
After a few days of reflection, I called the owner back and it was agreed that the team would come back but I had to pay an additional installation fee. That fee would be reduced from the original $10 per square feet to $8 per square feet for a total of $320.00.
The crew showed up and appeared to be unhappy with having to return. After a brief discussion on how I should just leave it, the crew conceded and started the work. Their first obstacle was the wiring for the alarm system. Apparently this is unsurmountable. They proceeded to pry the window without removing the outside aluminum flashing. They managed to get the window level on all sides and secured it back into place.
The window is now out of alignment with the house and is off by about 1/2 inch on it's length. They pushed the top in at one end and the bottom out at the other end. All that so they would not have to re-do the outside aluminum flashing. The cost of which is included in the installation fee.
I can live with this as the window is close to 10 feet long and 1/2 inch is less noticeable however was expecting way more from professionals. The initial savings have evaporated in additional fees and frustrations.
I will not use them in the future.