I first reached out to Brent at Class A Heating after being referred to him from a good friend of mine who was actually working for one of the competition. I was looking to upgrade my furnace and consider prepping for A/C at the same time. He told me if you want the best guy in the game talk to Brent at Class A Heating. One thing I really respected about Brent was his approach - he took a very consultative approach and sought to understand our needs and recommend solutions that filled them. He helped qualify us for the government grants that were available and when it came time to install his team was excellent. The front office scheduled and met the timeline, both office & install team communicated extremely well and his install team cleaned up after themselves and provided just all around friendly customer service. They were a pleasure to have in our home! To top it off 2 weeks after we got our new furnace installed and prepped for A/C our hot water tank went. I emailed Brent at 10:30pm that evening and he replied within the hour letting me know I would receive a phone call first thing in the AM and they would see what they could do to help us out. I received a call at 8am on the button from Nicole in the front office. They re-arranged their teams day and by the end of the day we had our new hot water tank installed. A HUGE thank you to the whole team at Class A Heating for their work! Highly recommend!