Mario at Setpoint was really great. He helped us choose a furnace plus heat pump system that will be powerful to meet our needs when we add onto our house in the next few years. We have had the system almost two years now and LOVE it! Adding the heat pump to our purchase has saved us lots of money on heating/cooling costs compared to our old 1980's furnace that I called the beast. AND with the heat pump we have the option to turn on ac on hot summer days. There was a day it reached 35 c in the backyard last summer. I was SO glad to be coming home to a cool house, the cat was really happy too!