New Image Renovations

General Contractors
Newmarket ON L3Y4S2
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64%

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Reviews by rating (past 12 months)

Reviews for New Image Renovations

Average customer rating:
8.3 10 (6 reviews)

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Jordan Daniels from Toronto
Jordan Daniels from Toronto
1 review Toronto, ON
10/10

New hardwood floors, plaster, paint, drywall, potlights, insulation.

Colin and John were both on time and on budget. They kept us up to speed on progress and plans. They were neat, which allowed us to remain at home for the duration of the job, including demolition. Their plaster work was impeccable, repairing 100 year old crown molding and creating smooth wall surfaces. Thanks for fixing our house! Come back soon!

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Company Response

Thanks Jordy. It was a pleasure working for you and your family. See you on the next project.

Tank from Newmarket
Tank from Newmarket
1 review Newmarket, ON
9/10

Basement-living room Reno

John and Colin of new image renos gave me a very comfortable experience through my house reno that lasted for about 3 months. They were very fair with their quotes, kept it simple, professional,honest and punctual. They delivered as they said, did their work with patience and the finishing was perfect. I Strongly recommend them.

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Michael K. from Toronto
Michael K. from Toronto
2 reviews Toronto, ON
10/10

Painting, repairs, new deck

They did excellent work at reasonable cost. Very good rebuild of the deck, and good advice on finishes. Good ideas for repairs. I would not hesitate to recommend them for painting and repairs.

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Downtown in Toronto
Downtown in Toronto
27 reviews TORONTO, ON

First Review

1/10

Terrible general contractors

New Image Renovations
2899266720
Newmarket
ON
L3Y4S2
CANADA

John and Colin of New Image did some renovation work including a living room, dining room and powder room. They were recommended by the neighbours and were very confident in their ability to deliver an exceptional job, and started normally. Then the problems started - sick one day, delays, other jobs, wallpaper subcontractor very busy etc. etc. In the end, the job took three times as long as promised, and John/Colin's quality was deplorable. Have a look at the photos for the 'finished product'. We had peeling paint, missing cabinetry, a loose toilet, holes in the wall and the list goes on. The worst part they don't even respond to e-mail/voicemail, so do not honour their work whatsoever. Stay away from these guys!!

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Company Response

We too are upset with how things ended. In 25 years of business we have never left a job. We took this job on referral. We have been Chris's neighbour's contractor for the past 15 years, looking after all yearly maintenance and upgrades.
Servicing the Leaside and Rosedale communities, century homes have become a specialty of ours. The walls in the house are plaster and the baseboards and crown moulding are original painted several times in oil. The clients seemed to have reasonable expectations. After starting it became apparent that they were looking for new build finishing on a 100 year old plus house. This can be accomplished by stripping and extensive plastering at a significant cost. The client didn't want to go that route. It took 2 weeks to finish one room, filling imperfections one by one, only to be told there were more. Against our recommendations, Chris insisted on using 0 VOC products, instead of products we know provide superior adhesion. The paint chipped and we were to blame. We fixed it. Some other areas chipped after we had gone.
As for the holes in the walls, the job was meant to be done in phases. Electricians had made some small holes to run wire in hallway. These were to be fixed in the next phase which never took place.
These were just a couple issues. There were vanity changes requiring replumbing, fixture changes requiring rewiring. Storage we built was wanted then not wanted then wanted.
As this was only the first phase of an extensive job we decided to cut our losses.
New Image Renos has been operating for 25 years. We have never advertised. All business have been referrals from exceptionally satisfied clients. We stand by our reputation.

Elizabeth Y. from North York
Elizabeth Y. from North York
1 review North York, ON
10/10

Painting interior and exterior

New Image Renovations
2899266720
Newmarket
ON
L3Y4S2
CANADA

John and Colin practise the now rare art of following through on their commitments; they are respectful of their clients and keep them informed of progress. Most importantly they are very skilled at what they do.

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Kareim from Old Toronto
Kareim from Old Toronto
1 review Old Toronto, ON

First Review

10/10

Interior Condo Painting in Downtown TO

John/Colin were punctual, neat, professional and worked like real artists of their craft. My wife barely noticed they were there at all, from all the clean-up and maintenance they kept throughout their 3-day work project. We are super happy with the outcome.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about New Image Renovations

New Image is focused on providing high-quality home improvement services and exceptional customer service. Priding ourselves on our repeat and referral business, we will do everything we can to exceed your expectations. New Image specializes in Home Renovations including: stud, drywall, trim, interior/ exterior painting, windows and doors, kitchens and ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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