Last summer my wife and I decided to get a cedar deck for our new home in Milton, but the company we wanted to hire for the job was unfortunately booked into the fall. We then contacted three other companies, and each came to our house to provide quotes: one was Build It Outback, a smaller company which had been highly recommended to us by the owner of the business that was booked, and the other two were large, well-known companies with portfolios on their websites.
We decided to go with Build It Outback for several reasons: Jess, who runs the business with Tony, not only gave us the most reasonable quote for the cedar deck we envisioned, but was also both very polite and professional, which is something that's unfortunately not too common these days. Also, the completed projects shown on Outback's site and the photos Jess brought with him looked great. Finally, we wanted to get a town building permit for the deck, since we had no fences yet, and the subdivision grading had not yet all been signed off, so we didn't want any possible problems from inspectors. Jess was ok with that, whereas the other companies tried to talk me out of it since it would be a "hassle" and interfere with their workschedule.
Since Outback was also busy with other projects, they weren't able to start as early on our deck as anticipated, but at least this was communicated to us. Once Jess, Tony and their crew got started, it was apparent that it would be a good experience since they really took pride in their craftsmanship and were a pleasure to deal with. When the deck was completed, it was not only beautiful but exceeded our expectations in terms of quality, including the cedar railing, pergola and privacy screens. Apparently we weren't the only ones who thought so: At the final inspection, the building inspector mentioned to us that he doesn't see good workmanship like this very often! Since then, we've received many positive comments about our deck from neighbours and friends, we love spending time on it, and it's also increased the value and appeal of our home.
One more thing I have to mention is this: after finishing the job, Jess and his crew apologized that they had no pressure washer with them, since the clay residue from their construction equipment didn't wash completely off our driveway using a hose. The next day, one of the Outback crew members returned all the way from Burlington to our Milton home with a pressure washer, and spent half an hour washing our driveway until it was clean! Customer service doesn't get much better than that. We'd gladly hire Jess, Tony, and their crew for any future projects, and recommend them highly.