Our oven crapped the bed and I called up East End. Chad came over and replaced the igniter, but not after going on a pretty lengthy diatribe about Jesus and the virtues of Christianity.
The igniter didn't do the trick, so Chad called someone up and asked for a different part, a valve. He charged me for the igniter and the valve and said he'd be back once he received the valve, which should be in 7-10 days. Well, fast forward 2 and a half weeks later...still no word from Chad. I called him up and he said he was going on a fishing trip but would have the valve for me the following Tuesday. Tuesday rolls around and when I hadn't heard from Chad by the afternoon, I called him up. Guess what - the warehouse gave him the wrong valve and he'd have it for me the next day. The next day rolls around and he shows up and he looks at the oven like he'd never seen it before. "Wait, what was the problem with this again?" he asks. Ummm it doesn't work, you said it needed a valve. That's what you're doing here. So he looks at the valve that he brought and of course, it's the wrong part. He calls the warehouse again and asked them to figure out what it was he needed and then tells me that he'll come back once he gets the right part. To make matters worse, he had pretty much forgotten that I'd already paid him for the valve and said he'd "give me a break" on the part. Buddy, what break?
Unreliable, unprofessional and untrustworthy. I'm 100% sure that I will not be getting a call from Chad unless I take the initiative and call him. Luckily, we found another service provider that repairs my model of ovens.
DO NOT USE EAST END APPLIANCE SERVICES. Instead, just take a bag of your money, go out to your backyard, pour yourself a nice whiskey on the rocks, and then set that bag on fire. At least it'll keep you warmer than my oven would.
- Company Response
Unfortunately, you gas stove is not a well known name and hard to get parts for. I have called my supplier numerous times. They are having a hard time finding the part because it's not a common part. I will call them again and call you about the repair. If there is anything that I can do to make this right please let me know.