I was impressed with Durham Pools from the moment we met Dennis Gunter. Dennis walked us through pools and the entire process from the beginning to the end. It is immediately obvious that Dennis is extremely knowledgeable on pools and spas. He was factual and presented the truth and as a result gained our trust early on in our purchase.
The team started the pool installation on time. However, my wife and I ended up changing our minds on the pool we ordered. The digging crew outlined the original pool with spray paint and upon seeing the actual layout, we felt the pool was too small. One call to Dennis and he recommended several options for larger pools. The day before they were to deliver the pool, we changed the size and ended up with a larger pool for our backyard.
The installation of the pool continued and there were a couple of hiccups along the way as can be expected in any construction project. The key differentiator with our experience is that Durham Pools came through on everything and truly delivered on all their promises to us. Between Mark and Dennis, they were present every step of the way and ensured we were always happy with the results. Our pool was completed in June 2012 and we had the best summer this past year enjoying our new pool.
We will always recommend Durham Pools and will continue to use their services for years to come. In our entire experience, Durham Pools stood behind every commitment they made and have gained a very loyal customer in return. Great job Durham Pools!!!
Daniel and Michelle
Stouffville, Ont summer of 2012