Best Green Hedges

Lawn Maintenance
Ottawa ON K2J 4P8
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Best Green Hedges
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86%

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Reviews for Best Green Hedges

Average customer rating:
9.1 10 (14 reviews)

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Private User
Private User
Private User reviews Ottawa, ON
1/10

Misleading prices, poor project management, childish owner, but good work

Did good work but did not honor the timeline or the discount I was promised. The employee who came to do the quote started measuring with half a meter on the instrument and measured a line that was not straight. I then had to call him about 5 times to get him to send me the quote. After about a month I finally received the quote and decided to contact the owner, Sheldon, after seeing that their quote came in a couple hundred dollars higher than some of their competitors. I had heard from a hedge trimmer in the industry that they do good work so I should go with them so I figured it was worth a shot to get a more competitive quote.

I was pleasantly surprised when Sheldon obliged my request to lower the quote by a few hundred dollars. He sent me the quote and said someone would be in contact about two weeks before they would be installed. After not hearing from them for a number of weeks I called again and left a message. To my surprise someone showed up the very next morning, even though they had not confirmed with me as to whether or not this would be a good time. Which in itself would have been fine, but then the owners brother, who happened to be the installer that day re measured, by walking, the perimeter of the hedge to be laid and said it was actually 4 meters longer than I had been originally quoted and they would have to charge me more. We did move the line where the hedges would be laid back by one meter. Since the layout was an L shape this should have only increased the measurement by one meter, not four.

Initially I just said no and that isn’t how business is conducted. You don’t give someone a quote for work and then show up saying it’s going to cost more, certainly not for a simple enough job like this where there shouldn’t be any surprises. I was in a rush to get to work so I said ok to paying $200 more for the job. Sheldon and I had previously discussed the job being $1200 tax in. I have the quote for this amount. So I assumed $200 more meant $1400 tax in. When it was time to pay I was sent an invoice of $1400 + tax! Understandably frustrated that one extra meter of hedge was now costing me nearly $400. I refused to pay the extra amount.

Sheldon went on to argue that the measurement was indeed 15 meters not the 11 we originally measured or the 12 from adding one meter to the job. I proceeded to argue that I don’t see how this could be the case since the original estimator got 11 meter and was very liberal with the line and instrument he used, but that regardless they should honor the amount quoted plus one meter.

I have since gotten a lawyer involved and we may have to escalate the issue to court. I offered to pay the $1400 flat to just put the issue to rest but he refused. I now have the impression that this whole effort was calculated on their part to come in with a low quote and Jack the price upon installation!

If anyone else has had a similar issue or experience with this company please comment below and I will provide my contact information to discuss further.

It’s a shame because they did do good work, but this is not the way to grow a business and certainly not a way to treat customers.

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Company Response

Hi Mark L.,

I’m glad to hear that you were pleased with the work done, however it’s unfortunate that we have yet to have been able to resolve this issue, and that you felt compelled to post reviews across multiple platforms when you have yet to have paid anything towards your invoice. I additionally do not appreciate your characterization of my company and the insinuation that we had a pre-meditated intent to manipulate your price or that we threatened to rip out your hedges. To your first concern, it was you who requested changes to the job layout and size when the foreman arrived onsite, and who had agreed to the revised price; to your second concern, I provided several options in an attempt to resolve the matter, one of which included the option to forego payment and remove the hedge. In re-iterating several options a second time, I stated that failure to make a payment by the invoice due date would indicate to me that you had made the decision to forego paying and that I would come remove the hedges at our convenience. I apologize if this came off in a threatening manner as I certainly did not intend to come off as such, however I believe that's a fair option to present as I feel that failure to pay an agreed upon price for services rendered is effectively theft.

Ultimately, when my foreman arrived onsite, you requested changes which equated to an increase from ~11m to ~15-16m. The revised quote that he provided and that you verbally agreed to was significantly underpriced given the substantial changes, but I nonetheless honoured the verbal agreement made. Following completion of the job, you reneged on the revised price and questioned the professionalism and measuring skills of my foreman – someone with a very strong aptitude, let alone professional certification and nearly a decade of experience in providing site measurements in several different capacities across several different skilled trades. Nonetheless, I offered to you, and the offer remains open, to come on site and conduct the measurements myself using a professional measurement instrument in your presence. I clearly specified that if you were correct about what you estimate the measurements to be, I would honour your original price; if my foreman’s measurements were correct, I would require you to honour the revised price that you had agreed to.

I ultimately never want to leave a customer unhappy, but when you attempt to renege on an already discounted price without giving me an opportunity to confirm your concerns about measurements, I do need to take a firm stance. I additionally do not appreciate you reneging on the agreed upon price, and then attempting to negotiate down and force acceptance of your preferred price on the contingency of a favourable vs. unfavourable online review and/or escalation to various consumer agencies such as the Office of Consumer Affairs.

Again, it’s unfortunate you felt the need to post unfavourable reviews and to threaten legal action; I do hope to come to a fair resolution without necessitating involvement of the courts, but if that’s what you feel you need to do then I will leave it to the courts.

Regards,
Sheldon Best Green
Best Green Hedges

Private User
Private User
Private User reviews Ottawa, ON
10/10

Best Green Hedges

I have used this company over the past 5 years. The men that have come over to trim the hedges have always been kind, courteous and super polite. They did a wonderful job on my hedges and cleaned up well after they finished. I would highly recommend this company. Best Green Hedges really live up to their name.

1 of 1 people found this review helpful.
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Rob M in Gloucester
Rob M in Gloucester
1 review Ottawa, ON
10/10

Great Job

Have used Best Green Hedges for our large hedge. Called to see when we could book for this year. They had checked with all the right gov't agencies and could operate by following all the right social distancing and health regulations. They came today and did an excellent job as usual. They were very cognizant of and followed - worked following all the appropriate social distancing regulations including sanitizing anything they touched like the gate latch etc. Very impressed with health and safety as well as price & quality of excellent job done! Thank you for great job!

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Doug in Toronto
Doug in Toronto
0 reviews Ottawa, ON
10/10

Hedge trimming

Great customer service, they even toke off my Xmas lights for me.
Very polite and very competent, very clean.
Highly recommend if you need a trim!
Will be using them again, no problem!

Doug

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Online
Online
4 reviews Ottawa, ON
10/10

Best Green Hedges

When a company is timely, workers arrive on time, do the work quoted and even will go the extra mile, people need to know about them., Polite, hard working, and left things tidy. Highly recommend and will return to every time,

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Caroline in Ottawa
Caroline in Ottawa
16 reviews Ottawa, ON
10/10

Cedar Bush Trimming

I have two large cedar bushes I hadn’t trimmed in about four years. I’m a senior and didn’t feel comfortable getting on a ladder and trimming them myself anymore. I figured I’d need to hire someone but wasn’t sure if the company that trims all the huge hedges in the area would even be interested in such a small job. Last summer I got a door hanger advertising Best Green Hedges and figured it wouldn’t have been left if they didn’t do smaller jobs. This year I decided the bushes were looking really unkempt so I looked up Best Green Hedges on HomeStars and saw all the reviews were positive so I contacted them.

I filled in the contact form for a free estimate last Saturday. On Sunday, I got an email from Sheldon to say they’d forwarded on my contact info to their estimator. On Monday, I got an email from Colin to say he’d be by soon to do the estimate. He showed up that afternoon to do it.

He said he’d put me in the queue to get the hedges trimmed. He said he’d be in touch once my job came up and it could take a few weeks which wasn’t a problem for me. I was surprised when I got a voicemail on Thursday to say they’d be there on Friday. A couple of fellows (forgot to ask their names) showed up on Friday morning to trim the hedges. They did a great job and took away all the clippings.

I was very happy with the job and very impressed with the company’s communication keeping me in the loop all the way through.

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Hugs in Nepean
Hugs in Nepean
1 review Ottawa, ON
10/10

Cedar hedge

"Did a thorough job in clearing out the old hedge and planting the new cedars. We appreciated their pleasant informative professionalism and have recommended them to friends.
Would call on them for future projects.
H Gandhi

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Private User
Private User
Private User reviews Ottawa, ON
10/10

Hedge trimming

The quote was received within a few days of the request. The crew showed up on the day the work was scheduled. They were very polite and id a very good job at trimming the hedges and clean up.

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Private User
Private User
Private User reviews Ottawa, ON
10/10

Big Hedge Job

"Awesome interactions with Best Green right from the time I requested a quote. The other companies I contacted for a quote were very unprofessional in comparison. This hedge trimming service was a great experience from meeting with Sheldon for the estimate to the timing of the trimming and the guys who did all the hard work. Clean up was very well done and the hedges look so good! It was a big job and these guys do it right! Don't waste your time going to anyone else!"

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Hedge Your Bets in
Hedge Your Bets in
1 review Ottawa, ON
10/10

Hedge Trimming

Availability was amazing as Best Green was doing work at my neighbours home, and I approached the Foreman Chris. After a review of what I was requesting, Chris provided an estimate and indicated that they could do it next. Wonderful! The work was extremely well done. Later that day, I noticed that the hedge was uneven on the outside edge of our very high hedge. Best Green accepted my call and Chris came back out to have a look to give it some fine-tuning and final touches. Great work, great work ethic and super follow-up. I would not hesitate to recommend this small company.
- Carol Cain

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More about Best Green Hedges

www. bestgreenhedges. com
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