Preferred Plumbing Solutions Inc.

Plumbing
Vaughan ON L4L 8T2
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Plumbing
Preferred Plumbing Solutions Inc.
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89%

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Reviews for Preferred Plumbing Solutions Inc.

Average customer rating:
9.2 10 (193 reviews)

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Private User
Private User
Private User reviews Markham, ON
10/10

Plumbing

Today Preferred Plumbing winterized my hose bibs and inground sprinkler system.
The technicians were punctual, cordial, polite, and informative.
Not only were they professional and swift in their work, but through their conversation with me, I realized that I had another hosebib I forgot about. I appreciate so much their diligence in keeping cleanliness in mind by removing their footwear every time they entered my house and always having a pail at the ready for any possible water residue from the valves or taps.
Thank you Preferred Plumbing. You've proven yourselves again.

Approximate cost of services:
$400.00
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Company Response

Thank you very much for your wonderful review. We take great pride in providing our clients excellent customer service from beginning to end and treat your home like our own.

Brit from Toronto
Brit from Toronto
3 reviews Toronto, ON
9/10

Efficient & Professional plumbing experts

This company is extremely professional, showed up on time and immediately took action to replace our 4 toilets. When an additional problem arose, they took action and provided their recommendations for solution. Our only (very minor) issue is they were not able to provide us an itemize cost breakdown when we asked how they reached their total amount for the service. The speed of service, the professionalism of our plumber, and his expertise were exceptional. I dont think he took a break from the time he arrived at 10 until leaving at 4.

Approximate cost of services:
$7,200.00
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Company Response

Thank you very much Brit for your wonderful review. It was an absolute pleasure working with you and we appreciate you business.

Brenda Hoffert from North York
Brenda Hoffert from North York
3 reviews Toronto, ON
10/10

Sump Pump Repair

Ive used Preferred Plumbing Solutions for years and they are, without doubt, the best in the business!!

Approximate cost of services:
$1,300.00
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Company Response

Thank you very much Brenda for this glowing review! It has been our pleasure serving you throughout the years and hopefully for many many more.

Elaine in Mississauga
Elaine in Mississauga
3 reviews Markham, ON
10/10

Fixing a dropped undermount sink

Our undermount bathroom sink was detaching from the countertop and was only resting on the plumbing pipe. The plumbers looked at the situation and Raphie, the company owner gave us quotes for a few options. My husband suggested another option that we went with. The plumbers diligently removed the old dried-out adhesive that longer supported the sink. Then, they remounted the sink and included metal strapping attached to the insides of the cabinet, holding the sink securely in place. They also replaced frozen shut-off valves and did a few other plumbing fixes. We are very happy with their work and their attention to detail.

Approximate cost of services:
$2,000.00
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Company Response

Thank you Elaine for your wonderful review. It was an absolute pleasure working with you and your husband. We appreciate your kind words and we work hard to provide each client with professional and outstanding service.

Private User
Private User
Private User reviews Markham, ON
10/10

service

Service providers were on time, friendly and completed the repair as quoted, cleaned up the work area and explained the work and charge. I would hightly recommend Preferred Plumbing Solutions to anyone requiring plumbling repairs.

Approximate cost of services:
$400.00
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Company Response

Thank you very much for your wonderful review. We pride ourselves on providing outstanding service and appreciate the opportunity to serve you.

Deborah Prenger in Toronto
Deborah Prenger in Toronto
3 reviews Toronto, ON
0/10

Upsell and pressure tactics. Beware.

I don't usually write reviews but feel a responsibility to warn people of the predatory pricing tactics this company employs. I have read a few other reviews and see that I am not the only victim of their pricing process. I have employed many contactors over the years and this is the first time I have been a victim of this. I contacted this company a couple of months ago to fix some leaks in my pipes and my kitchen faucet. Three people showed up. One of whom was the estimator. The 2 technicians patiently. waited while the estimator went through a lengthy assessment of the pipe situation and described a filter system that I would benefit from in addition to fixing the pipes. I repeatedly told him that I was not in a position to afford a filter system but he insisted on explaining it to me and writing up a quote for it, another plan which involved paying them an annual fee for an upgraded level of service and finally, the work I had invited them in my home to fix. It was a working day for me and I had to get onto a Zoom meeting. When he shared the cost of the 3 estimates, as predicted, I couldn't afford the two pricier options. I signed off on the cheapest option which was approx $1700. It was probably double what I should have paid. Although they did a good job and their technicians were polite, I would never trust this company again. When I sent them payment, I told them so. They were very defensive. Please be cautious. They over estimate the cost of the work and, if you feel under pressure like I did, you sign off. The overestimate protects and works for them, not for you though. Please be aware.

Approximate cost of services:
$1,700.00
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Company Response

Dear Deborah,
Thank you for sharing your experience and expressing your concerns. We appreciate your feedback and would like to address your points with utmost sincerity.
Firstly, we apologize for any distress caused by the sales process. It is never our intention to make our customers feel pressured or manipulated. We take your feedback seriously and will review our internal processes to ensure that our customers' comfort and trust are prioritized during every interaction.
At Preferred Plumbing, we pride ourselves on providing professional and transparent services to our valued customers. We do not engage in aggressive sales tactics or provide pricing before evaluating the plumbing issues thoroughly. Our aim is to offer accurate assessments and fair pricing based on the specific plumbing problems at hand. We apologize if there was any miscommunication or misunderstanding during the assessment process.
We understand your disappointment, and we want to assure you that your feedback is valuable to us. As a company with over 20 years of experience, we strive to deliver exceptional service and maintain the trust of our customers. We are proud of our track record, which includes numerous positive reviews from satisfied customers who appreciate our professionalism, expertise, and fair pricing.
We are honoured to have received recognition, such as the 2023 Consumer Choice Awards in the York Region and being listed as #1 in the Three Best Rated plumbers in Markham for two consecutive years. These accolades reflect our commitment to excellence and customer satisfaction.
We genuinely value your opinion and regret that we did not meet your expectations during this particular visit. We hope that you would be open to discussing your concerns further, as we would appreciate the opportunity to better understand and address them. We are committed to improving our processes and ensuring a positive experience for all our customers.
Should you require any further assistance or have any questions, please feel free to reach out to us directly. We sincerely hope to have the chance to regain your trust and potentially work with you again in the future.

Private User
Private User
Private User reviews Toronto, ON
10/10

Outdoor cold/hot faucet replacement

Great service! They took the time to explain all the options and costs. Very professional crew, took care of moving and cleaning everything. Amazing experience overall!

Approximate cost of services:
$2,500.00
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Company Response

Thank you very much for this wonderful review. We pride ourselves in ensuring our clients and their homes are well taken care of.

Private User
Private User
Private User reviews Markham, ON
10/10

Broken pipe replacement

Very thorough and professional service. Reviewed all implications and options before starting work. Not cheap but excellent quality of work.

Approximate cost of services:
$600.00
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Company Response

Thank you very much for your wonderful review and glad we could assist you. We would love to help you out again whenever you need.

Private User
Private User
Private User reviews Markham, ON
10/10

pipes to hot water heater needed to be replaced and a filter installed in the basemanet

The work was done with extreme care and the technicians kept everything clean and tidy. We were given a couple of different choices with price options and could choose those that suited us. We will definitely rely on this company when plumbing issues arise in the future.

Approximate cost of services:
$1,000.00
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Company Response

Thank you very much for this wonderful review. We are happy to earn your business and look forward to working with you in the future.

Private User
Private User
Private User reviews Aurora, ON
1/10

Buyer Beware! Unclogging kitchen sink

I was in a rush to find a plumbing service to unclog my kitchen sink and happened upon "Preferred Plumbing" through a google search. Without doing my due diligence and reading reviews I agreed to a service call for $129+hst.

I had a similar experience to others who have written negative reviews.

Raphie (owner) and his crew showed up promptly and surveyed the situation. He gave me 4 options ranging from $679 -$2300. I was shocked and told him so. He talked about the cost of doing business, post covid and the price of supplies. (my job required no materials) I could have walked away and lost the service call fee but instead I chose the cheapest option, snaking the kitchen drain, which I called for in the first place.

It was stressed to me that this was the band-aid solution and would only have a 30 day warranty. The job of snaking the sink took almost less time than it took for Raphie to write up my 4 options. Pretty expensive hourly rate. I have since done some investigation and feel the fair price for the service would have been $300-$500. Raphie and staff were all very pleasant but why not.... they are smiling all the way to the bank!

Approximate cost of services:
$679.00
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Company Response

Hi there, thank you for sharing your experience with us. We are so sorry that you were not satisfied with our pricing. We are glad you were content with our prompt and pleasant staff.
We are an extremely professionally home service plumbing company and our prices are a direct reflection of what it costs us to operate. We are reliable, dependable and professional.
As professionals, it is our job and duty to point out and bring to your attention any concerns we have. We then provide upfront pricing with several options so the customer can choose what level of service they would like done as communicated from the first point of contact when your appointment was scheduled and then again during your appointment.
We also clearly communicated with you precisely how we operate including the service fee which you agreed to when booking the appointment.
We truly appreciate the opportunity in being able to help you with your plumbing emergency. Please let us know if we can be of any more assistance to you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Preferred Plumbing Solutions Inc.

Preferred Plumbing Solutions, Inc History

***

Started in 2011 by Master Plumber Raphie Konsker, Preferred Plumbing Solutions, Inc (P.P.S.) is a service-based company that takes pride in its work. P.P.S. is committed to doing great work and offering superb service to all of our customers. We are constantly training our office staff as well as field operatives with Customer Service seminars and interactive workshops. We are always learning the latest technical advancements in the Plumbing Service Industry. We have a 3 tier integrated software that organizes our schedule and customer base, which allows us to operate with the highest efficiency. We are based in Thornhill and proudly provide service anywhere in the GTA. (**EXCLUDING** Brampton, Mississauga, Etobicoke)
***
Our Certifications

P.P.S. holds a master license in plumbing and a Red Seal certificate. With our Red Seal certificate, we are able to practice plumbing anywhere in the Country.
***
Residential Services We Provide

Preferred Plumbing Solutions provides a variety of residential services to our customers including:
Water distribution pex pipe upgrades
Noisy pipe fixes
Water supply optimization
And much more
***
Commercial Services We Provide

In addition to the mentioned Residential services we provide, Preferred Plumbing Solutions also provides commercial services including:
Drain cleaning
Supply and installation of pressure assisted toilets
Plumbing modifications

***
Check us out on Youtube: https://www.youtube.com/channel/UCnfbwGIe5hWPV3miJ5LTLlQ/videos

CATEGORIES
Plumbing
PRODUCTS
Toilets, kitchen faucets, bath faucets, shower faucets, laundry faucets, lavatory faucets, kitchen sinks.
SERVICES
Residential Services *** Preferred Plumbing Solutions provides a variety of residential services to our customers including: *** Shower faucet Repairs/Toilet Repairs and Replacements/ Valve replacements and upgrades/ Food Disposal units/ Water distribution pex pipe upgrades/ Noisy pipe fixes/ Water supply optimization/ And much more *** Commercial Services In addition to the mentioned Residential services we provide, Preferred Plumbing Solutions also provides commercial services including: *** Drain cleaning/ Supply and installation of pressure assisted toilets/ Plumbing modifications
BRANDS
MOEN, RIOBEL, AQUA BRASS, TOTO, RUBI, GERBER, AMERICAN STANDARD, GROHE, HANSGROHE, ELGER, INSINKERATOR, BLANCO, FRANKE, DURAVIT, PRICE PFISTER, KINDRED, DELTA, BRIZZO. NICOLAZZI, BELANGER, EMCO, WALTEC.
SPECIALITIES
Trouble shooting leak repairs.
WEBSITE
http://preferredplumbing.ca
YEAR ESTABLISHED
2011
NUMBER OF EMPLOYEES
6
PAYMENT METHOD
Visa, Mastercard, E-transfer, Cheque and cash,
LICENSES
Metro License P22744, T95-4183889
MEMBERSHIPS
Ontario College of Trades.
LIABILITY INSURANCE
Yes
DIPLOMAS
Ontario College of Trades Certificate of Qualification
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
4, 6, 8 or 12 months. Specific services come with a life time warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.