Preferred Plumbing Solutions Inc.

I was in a rush to find a plumbing service to unclog my kitchen sink and happened upon "Preferred Plumbing" through a google search. Without doing my due diligence and reading reviews I agreed to a service call for $129+hst.

I had a similar experience to others who have written negative reviews.

Raphie (owner) and his crew showed up promptly and surveyed the situation. He gave me 4 options ranging from $679 -$2300. I was shocked and told him so. He talked about the cost of doing business, post covid and the price of supplies. (my job required no materials) I could have walked away and lost the service call fee but instead I chose the cheapest option, snaking the kitchen drain, which I called for in the first place.

It was stressed to me that this was the band-aid solution and would only have a 30 day warranty. The job of snaking the sink took almost less time than it took for Raphie to write up my 4 options. Pretty expensive hourly rate. I have since done some investigation and feel the fair price for the service would have been $300-$500. Raphie and staff were all very pleasant but why not.... they are smiling all the way to the bank!

We paid $145 just to get quote and decided that the 3 quotes given were outrageously high. We wanted 3 taps with pop up drains and shutoffs installed that we had already bought. The price for installation would have worked out to be approximately $500 for each bathroom sink with easy access through large empty cabinets.
Huge upsell pressure to do additional work that was not required. Ended up calling in a person referred to by a friend who charged a fraction of the quote plus did it in under an hour.

Hi Rafi, Today's visit by your staff was exceptional. Firstly, it was a courtesy visit at no charge! That is an amazing service which builds customer loyalty. But secondly, the staff you sent were really wonderful. I already knew Dominic from previous encounters - he is a great representative of your brand. And with him was Jonah (Yonah) - another great representative. Dominic and Jonah are fantastic ambassadors that build customer relations. They bring courtesy (- Dominic called me before arrival to tell me when he was 24 minutes from my home!), trade skills and attention to detail. I am writing to say thanks. You may share this testimonial with others.

You never know to believe the reviews on google as now a days they can generated by AI or by bots but the reviews for Preferred Plumbing were positive so I decide to give them a try.

To start they were to be my house on a Wednesday at 9:00am and 5 minutes to 9:00 the person from Preferred calls me on my cell to say they are running a few minutes late and apologized, The person said he would be happy to bring me a coffee. Who does that?
They arrived at 9:05 am and promptly assessed what needed to be done. They gave me 3 options and I choose one. The work was done quickly promptly and to budget - 3 out of 3. The plumbing technicians were courteous, polite and efficient - again, 3 out of 3. Can't say enought positive things about the 2 technicians who were at my house. They will be the first company I call when and if I have any other plumbing issues in my house. Highly recommend you use this company and this is a legit review! Andrew

From start to finish, it was an absolute pleasure working with Preferred Plumbing. They were professional, punctual and took the time to answer all our questions.
They completed the work efficiently and the end result exceeded our expectations.
I would highly recommend them.

Daniel and Mario were extremely thorough and helpful. They were prompt to arrive at the time scheduled, never rushed, and fixed our leak. They also took the time to assess other areas of the house and provided sound advice. We would recommend them and Preferred Plumbing for any plumbing needs.

Very satisfied with diligent & thorough work. Installation was well done.
Very professional interaction and on time delivery as promised.

Preferred Plumbing Solutions has been taking care of my family's plumbing needs for years. They are courteous, professional and dependable. We've had some unusual plumbing issues over the years and Preferred Plumbing has always arrived promptly and worked efficiently to solve the problems. I highly recommend!

Raphie and his team are excellent plumbers and we have had nothing but great experiences with their team over the years. We use them regularly for routine maintenance (eg. winterizing our pipes, leaky toilets). Notably, Raphie and his team have gone above and beyond for us in recognizing an issue causing frozen pipes/burst pipes in our home. It was only after Raphie took a very thorough and holistic approach to examining the issue that he was able to identify the problem and ensure that it never happened again - we had had another plumbing service try to figure out what was happening and they were unable to do so. After figuring out the cause of the problem, Raphie went above and beyond to ensure that the pipes were properly insulated; since then we've had no issue despite very cold temps. Going forward, this is the only plumbing company that we need - excellent service on all fronts and wouldn't hesitate to recommend.

Preferred Plumbing is prompt and efficient. Their staff are professional and knowledgeable. I've called them twice and the service was excellent. But they also tend to do a sales pitch which can be overdone. I would recommend them for service.