Preferred Plumbing Solutions Inc.

Plumbing
Vaughan ON L4L 8T2
Write a Review
Write a Review
Website
HomeStars
Plumbing
Preferred Plumbing Solutions Inc.
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

92%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2021 winner 3 timesBest of 2021winner 3 times

Reviews for Preferred Plumbing Solutions Inc.

Average customer rating:
9.3 10 (170 reviews)

Sort by

Private User
Private User
Private User reviews Toronto, ON
10/10

outdoor tap installation

Preferred Plumbing came to reroute an outdoor tap for me, and did some diagnostics on an indoor leak as well. They were a pleasure to deal with-polite, knowledgeable, extremely helpful. Thank you!

Was this review helpful?
Company Response

Thank you very much! We really appreciate you taking the time to post such a beautiful review. It was a pleasure working for you and with you. Please don't hesitate to contact us should you need our services again.

Private User
Private User
Private User reviews Vaughan, ON
0/10

Toilet tank repair

I am very upset. They put after market part instead of original and the price was very high.

Was this review helpful?
Company Response

Hello Customer,

Thank you very much for your continued business and loyalty. We truly appreciate you giving us the opportunity for providing you with our professional services. We deeply apologize that you are not satisfied with our service. Whether you are aware of this or not, our company invests a huge amount of time, money and resources in developing our business in order to be consistent providing excellent customer service. Our technicians are trained to provide you with the most comprehensive repair options down to the most band aid repair options. Our technicians will not proceed with any work until the customer approves and physically signs off on the work.

Only then, will the technician proceed with the proposed work. If you had any concerns about the services being provided, then we kindly ask to share this prior to instructing the technician to start the work.

Thank you again for expressing your feelings on this platform. If we can be of further assistance to you, please feel free to reach out to us to find a resolution. Our office number is (905) 597 8555 and please ask for me i.e Raphie (Owner).

All the best and we look forward to working with you again!

Soheila in Toronto
Soheila in Toronto
1 review Toronto, ON
1/10

Be Aware of Sales Pressure

I want to share the frustrating experience we had today with this company that has many 5 star reviews. I contacted Preferred Plumbing Solutions yesterday for a simple drain connection under the sink in our powder room after we replaced our vanity. The receptionist was very pleasant and gave us an appointment for today and told me there is a $79 charge for visit that goes towards the work. The technicians came on time and were polite, but I had a red flag when I saw two technicians for a very small job. The problem was that they were more of sales people not plumbers. Within 15 minutes they found about 6 other things that they recommended including water conditioners. It took them another 15 minutes to come up with 5 different scenarios that ranged from $6300 to $1599. Remember, I just needed a sink drain built and connected! When I asked them how much for just the job I asked you to come in for they said, we don't recommend just that to be done, but if you want just that it is $500+. I thanked them and paid the $89 ($79 plus tax) for their visit and said no. I am just sharing that if you are on a budget like me this is not the company for you and there are a lot of master plumbers who you don't have tp pay their huge overhead and will do a great job. I guess I learned my lesson the hard way.

Was this review helpful?
Company Response

Hello Soheila, thank you very much for the opportunity to provide you with our professional plumbing services. We're sorry that you were unsatisfied with the experience. We put a huge amount of effort, time and training into developing high performing personnel and qualified trades people. We believe that providing options for every service is the most ethical way to do business. If there's anything that we can do to help you, please don't hesitate to contact us. Thank you!

Private User
Private User
Private User reviews Markham, ON
8/10

Leak in basement (toilet replaced) and clogged bathroom sink

Very friendly, knowledgeable, efficient. Daniel and Dominic gave us many reports throughout the day to say what had to be done and what still needed to be done.

Was this review helpful?
Company Response

Thank you very much! We really appreciate you taking the time to post such a detailed oriented review. It was a pleasure working for you and with you. Please don't hesitate to contact us should you need our services again.

Neil in Markham
Neil in Markham
2 reviews Richmond Hill, ON
8/10

Organized, prompt, courteous and a terrific job on the faucet installation

As the title says a terrific job by the staff of this company but spent much time on an upsell for other services before they did the actual job.
Kind of frustrating but the end result was quite good.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hello Neil, thank you very much for your business. We truly appreciate it. Thank you for taking the time to share your experience with us. We take pride in our commitment to excellence. We have a comprehensive candidate and hiring system. We also spend a considerable amount of time, energy and resources constantly training all of our staff to ensure all our clients receive the highest level of service. Obviously all of this comes at a cost to our company and pricing reflects that of which you have experienced.

We look forward to providing you with our services in the future. Thank you.

Robin
Robin
2 reviews Markham, ON
10/10

Bathroom

We needed a repair to an en suite shower and toilet. Our needs were explained to us very clearly and Raphie took the time to help us understand our problem and help us make an informed decision about the best solution. The work was completed in a timely manner and all is in beautiful working order!

Was this review helpful?
Company Response

Thank you very much Robin! We really appreciate you taking the time to post such a detailed and beautiful review. It was a pleasure working for you and with you. Please don't hesitate to contact us should you need our services again.

J in the Annex
J in the Annex
1 review Toronto, ON
10/10

The Best Plumbing Experience Ever

The wonderful experience started with the initial phone call where I was asked to explain our plumbing issues. I spoke to Raphie, who was extremely thorough and detailed in getting the information. There was also a level of empathy I have never encountered before from a trade company. An appointment was offered to come almost immediately (the following day). On the day of the appointment, the plumbing team was running late and actually called to apologize and promised to be there by a certain time. They were very conscious of working around a meeting I had! Throughout the day, they explained everything they uncovered very thoroughly, showing me detailed photos, and they even proactively found some plumbing issues in our basement that they brought to my attention to avoid eventual burst pipes or other issues. They showed integrity, expertise and were also very kind and empathetic!!! I would use them again in a heartbeat. It was probably the best experience I have ever had with any type of trade.

Was this review helpful?
Company Response

Thank you very much Julie! We really appreciate you taking the time to post such a beautiful review. It was a pleasure working for you and with you. Please don't hesitate to contact us should you need our services again.

Private User
Private User
Private User reviews Markham, ON
10/10

Drain

What a positive experience it was to work with Preferred Plumbing solutions! From the moment I called the office, I knew I was working with a team of professionals.
Thank you to Sandra, Raphie, Dominic and Daniel for all their work in ensuring a job well done.
Dominic and Daniel, the technicians, were very knowledgeable and professional. They took the time to evaluate the situation and resolve it quickly. I highly recommend the team!

Was this review helpful?
Company Response

Thank you very much! We really appreciate you taking the time to post such a detailed and beautiful review. It was a pleasure working for you and with you. Please don't hesitate to contact us should you need our services again.

Brenda Hoffert from North York
Brenda Hoffert from North York
2 reviews Toronto, ON
10/10

Kitchen Plumbing Issue

No one can touch Preferred Plumbing Solutions for their service, know-how, attention to detail, cleanliness onsite especially now during COVID, and general all around thoughtfulness. From Sandra in the office who always goes the extra mile to the great techs - Raphie, Daniel, Dominic and Mario ( these are the ones I know - there may be more and I’m sure there’ll all great!).
Thanks for a great job once again!

Was this review helpful?
Company Response

Thank you very much Brenda! We really appreciate you taking the time to post such a detailed and beautiful review. It was a pleasure working for you and with you. Please don't hesitate to contact us should you need our services again.

paulmarcus in Newmarket
paulmarcus in Newmarket
1 review Vaughan, ON
10/10

Plumbing Services

Preferred Plumbing is the best in the business and always go the distance! Raphie and his team provide the utmost in customer service, with outstanding, professional and prompt service. They get it right the first time and I highly recommend!

Was this review helpful?
Company Response

Thank you very much Paul! We really appreciate you taking the time to post such a beautiful review. It was a pleasure working for you and with you. Please don't hesitate to contact us should you need our services again.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Preferred Plumbing Solutions Inc.

Preferred Plumbing Solutions, Inc History

***

Started in 2011 by Master Plumber Raphie Konsker, Preferred Plumbing Solutions, Inc (P.P.S.) is a service-based company that takes pride in its work. P.P.S. is committed to doing great work and offering superb service to all of our customers. We are constantly training our office staff as well as field operatives with Customer Service seminars and interactive workshops. We are always learning the latest technical advancements in the Plumbing Service Industry. We have a 3 tier integrated software that organizes our schedule and customer base, which allows us to operate with the highest efficiency. We are based in Thornhill and proudly provide service anywhere in the GTA. (**EXCLUDING** Brampton, Mississauga, Etobicoke)
***
Our Certifications

P.P.S. holds a master license in plumbing and a Red Seal certificate. With our Red Seal certificate, we are able to practice plumbing anywhere in the Country.
***
Residential Services We Provide

Preferred Plumbing Solutions provides a variety of residential services to our customers including:
Water distribution pex pipe upgrades
Noisy pipe fixes
Water supply optimization
And much more
***
Commercial Services We Provide

In addition to the mentioned Residential services we provide, Preferred Plumbing Solutions also provides commercial services including:
Drain cleaning
Supply and installation of pressure assisted toilets
Plumbing modifications

CATEGORIES
Plumbing
PRODUCTS
Toilets, kitchen faucets, bath faucets, shower faucets, laundry faucets, lavatory faucets, kitchen sinks.
SERVICES
Residential Services *** Preferred Plumbing Solutions provides a variety of residential services to our customers including: *** Shower faucet Repairs/Toilet Repairs and Replacements/ Valve replacements and upgrades/ Food Disposal units/ Water distribution pex pipe upgrades/ Noisy pipe fixes/ Water supply optimization/ And much more *** Commercial Services In addition to the mentioned Residential services we provide, Preferred Plumbing Solutions also provides commercial services including: *** Drain cleaning/ Supply and installation of pressure assisted toilets/ Plumbing modifications
BRANDS
MOEN, RIOBEL, AQUA BRASS, TOTO, RUBI, GERBER, AMERICAN STANDARD, GROHE, HANSGROHE, ELGER, INSINKERATOR, BLANCO, FRANKE, DURAVIT, PRICE PFISTER, KINDRED, DELTA, BRIZZO. NICOLAZZI, BELANGER, EMCO, WALTEC.
SPECIALITIES
Trouble shooting leak repairs.
WEBSITE
http://preferredplumbing.ca
YEAR ESTABLISHED
2011
NUMBER OF EMPLOYEES
6
PAYMENT METHOD
Visa, Mastercard, E-transfer, Cheque and cash,
LICENSES
Metro License P22744, T95-4183889
MEMBERSHIPS
Ontario College of Trades.
LIABILITY INSURANCE
Yes
DIPLOMAS
Ontario College of Trades Certificate of Qualification
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
4, 6, 8 or 12 months. Specific services come with a life time warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.