I want to share the frustrating experience we had today with this company that has many 5 star reviews. I contacted Preferred Plumbing Solutions yesterday for a simple drain connection under the sink in our powder room after we replaced our vanity. The receptionist was very pleasant and gave us an appointment for today and told me there is a $79 charge for visit that goes towards the work. The technicians came on time and were polite, but I had a red flag when I saw two technicians for a very small job. The problem was that they were more of sales people not plumbers. Within 15 minutes they found about 6 other things that they recommended including water conditioners. It took them another 15 minutes to come up with 5 different scenarios that ranged from $6300 to $1599. Remember, I just needed a sink drain built and connected! When I asked them how much for just the job I asked you to come in for they said, we don't recommend just that to be done, but if you want just that it is $500+. I thanked them and paid the $89 ($79 plus tax) for their visit and said no. I am just sharing that if you are on a budget like me this is not the company for you and there are a lot of master plumbers who you don't have tp pay their huge overhead and will do a great job. I guess I learned my lesson the hard way.
- Approximate cost of services:
- $550.00
- Company Response
Hello Soheila, thank you very much for the opportunity to provide you with our professional plumbing services. We're sorry that you were unsatisfied with the experience. We put a huge amount of effort, time and training into developing high performing personnel and qualified trades people. We believe that providing options for every service is the most ethical way to do business. If there's anything that we can do to help you, please don't hesitate to contact us. Thank you!