Initially, the information and customer service appeared well versed. My boxes were delivered to Global in person.
I was quoted, and signed off on an amount, however, I was charged $35 more. Apparently, (they) charge 3% if you use a credit card!!! Sounds a bit like Europe.
After one month of not hearing, I called the office and spoke with the receptionist. I was rudely informed by her that my boxes had arrived two weeks ago and were waiting in their brokers warehouse for ME to call them and make my own arrangements for delivery to the UK destination!!!! Make my own overseas call, pay the cost of that call, but don't bother to inform me that the boxes had even arrived. Needless to say, I was annoyed and I told her so. Her response was " OMG, I do NOT want to hear any more of your complaining." That, is an endearing customer service response.....I asked her if she spoke to all of her customers in that tone and manner? She cut me off and transferred me to my sales person. He said he couldn't do anything about her attitude!!!! I wrote an email to the owner, again there was NO apology for his employees rudeness. I told him that I wanted an apology from her. None arrived.
It is interesting, I was originally impressed, being Greek, they have a wonderful customer service track record. Greek people are extremely polite. The receptionist isn't Greek. Perhaps that is why she didn't follow the polite protocols of her superiors.
If you don't mind not knowing why your belongings are, if you don't mind being charged extra (after) you are billed, if you don't mind being spoken to like you are dirt under someone's shoes, then, by all means, use this company.
- Approximate cost of services:
- $700.00