Terrible, terrible service
Snow Removal review in
Ottawa
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- Company Response
Hello Chris,
I have spoken with Katie who is your client representative and she has assured me that she has spoken to you in regards to your issues and concerns via e-mail. The last one sent to you at 1:32 pm today. We do have a call center assisting us with phones during a snowstorm as we can not physically keep up with the amount of calls coming into our office. We have in no way advised our call center to hang up on any client and this will be addressed with the manager of the center. I'm not sure you can claim poor customer service when you have been responded to each snowfall. If it is a refund you are after we are more than happy to provide that to you as per the e-mail correspondence today.
Ken Dale