Do not even consider hiring Troico for any work, unless you want to deal with the most unpleasant, inconsiderate, responsibility-evading CEO/manager youll ever come across in the trades.
I am compelled to share my experience with Troico to inform potential clients of the issues we faced during our project. Our experience, unfortunately, was not positive, and it culminated in dissatisfaction with both the service and management.
While the craftsmanship, particularly from an employee named Silvestre, was commendable, we faced significant project management challenges. There was confusion around contract details and additional costs, which were not clearly communicated upfront. The breakdown was as follows: we received a quote primarily for millwork, which we later learned did not include separate line items for subsequent drywalling, painting, and plumbing expenses, totaling an unexpected additional $5000+.
The owner, Vanessa, insisted that we were not contracted for general contractor services, which was contrary to our understanding of the scope of work. This became a point of contention and led to a breakdown in communication.
The project suffered from delays. Our expectation, set by Troico, was that the delivery and installation would be completed within specific dates, which were not met. The reasons providedillnesses in the team and a power outagewere outside our control and further delayed the completion.
Moreover, we encountered issues with the consistency of the wood color between my desk and the cabinetry, which was initially dismissed as within acceptable standards until we insisted on remediation.
Lastly, we were dissatisfied with the companys logo/branding on our custom furniture, which was not discussed beforehand. Vanessa steadfastly refused to do anything about this, claiming that we should have known about this despite no discussions ever taking place about this, nor anything being stipulated in the *custom* blueprints. Standard practice we were told, a constant phrase Vanessa uttered when her company did something against our stipulations. Again, no apologies, no taking of responsibility, and refusal to do anything to make things right, which at this point was not surprising.
While we did receive a discount at the project's conclusion, it did not fully compensate for the additional costs incurred due to the delays and remediation work required, nor the frustration, inconvenience, and mental toll we experienced.
Its important to note that Troicos BBB accreditation has been revoked, and they currently have an F rating, yet the BBB seal remains on their website as of my last visit, which I find misleading. (Google "Troico BBB" to verify this.)
I would never even consider hiring Troico again and I urge you not to either, unless you want endless headaches, dreadful communication, and a total lack of responsibility to own up to mistakes. An awful company to deal with.
Vanessa, as the face of Troico, its clear that we are far from the only recent customers to notice that there is significant room for improvement in customer relations and project management. Constructive feedback is integral for growth, and I trust this review serves as a catalyst for positive change.