Purchased Walkin Tub for senior with mobility issues. Discovered defective line in tub that caused severe water damage to home. They refused to send out a tech to assess and repair the problem. They asked her for her credit card number upfront. When she said " No " They refused to come. 4 days later and still waiting for a response to purchase parts the general manager refused to call us back . Have had no use of bathroom for senior and they do not care how much distress they caused her. Made absolutly no effort to accomadate her in the least. Zero integrity- zero customer service. Deplorable nightmare.