Valley Acrylic

Plumbing
Mission BC V2V 1H6
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HomeStars
Plumbing
Valley Acrylic
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52%

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Reviews by rating (past 12 months)

Reviews for Valley Acrylic

Average customer rating:
5.6 10 (5 reviews)

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Private User
Private User
Private User reviews Savona, BC
0/10

Zero Integrity or concern for seniors- Horrible customer service and product.

Purchased Walkin Tub for senior with mobility issues. Discovered defective line in tub that caused severe water damage to home. They refused to send out a tech to assess and repair the problem. They asked her for her credit card number upfront. When she said " No " They refused to come. 4 days later and still waiting for a response to purchase parts the general manager refused to call us back . Have had no use of bathroom for senior and they do not care how much distress they caused her. Made absolutly no effort to accomadate her in the least. Zero integrity- zero customer service. Deplorable nightmare.

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Tatiana in Mission
Tatiana in Mission
1 review Mission, BC
10/10

Bathtub

Thank you so much Valley Acrylic for such great product and excellent service , the tub fits perfect,not heavy,easy to install, good quality and beautiful style,we are happy and thankful.

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Daniela in Coquitlam
Daniela in Coquitlam
3 reviews Coquitlam, BC
8/10

Renovation

Jason knows the product extremely well and is helpful. His Followup is rare to find.
This is a local manufacturer with some innovative product designs. I would recommend checking them out.

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Liessi from Vancouver
Liessi from Vancouver
12 reviews Burnaby, BC
10/10

All plumbing fixtures in our home

Valley was recommended as a manufacturer/supplier by Savemore Plumbing as having the highest standard of customer service they had experienced from any of their suppliers. I was told to expect lifetime warranty, excellent service if anything did (rarely) go wrong, plus they are local to Vancouver manufacturing many of their products (sinks, tubs, etc) right here in Mission, BC. That means not having to wait 6 - 8 weeks for something to ship from China, plus an expectation of consistent quality and Canadian standards.

What I didn't expect was that the drain hole in our bathroom was a very unusual distance from the wall so building our walk-in shower was going to involve breaking concrete (not likely to happen in a condo, that's for sure!) unless we could find someone to custom-build a shower base for us. The minute the word "custom" shows up, companies think nothing of adding $1000 and 6 - 8 more weeks to the deal.

Not only did Valley Acrylic agree to build a custom mould just so we could have our shower base, they did it at a VERY reasonable price (you can negotiate your own, thank you) and even sent the boss's son to come and make sure the measurements were correct. Then they took 3 weeks instead of 2 months and we now have the most beautiful bathroom in our building.

These guys get 10 STARS from me. When people ask where we bought our "European luxury" sinks, taps and jaw-dropping shower panel, we're very happy to surprise them by answering "Valley Acrylic in Mission, BC."

You can only buy Valley Acrylic products through Savemore Plumbing (Vancouver / Surrey) -- also a terrific company.

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