Valley was recommended as a manufacturer/supplier by Savemore Plumbing as having the highest standard of customer service they had experienced from any of their suppliers. I was told to expect lifetime warranty, excellent service if anything did (rarely) go wrong, plus they are local to Vancouver manufacturing many of their products (sinks, tubs, etc) right here in Mission, BC. That means not having to wait 6 - 8 weeks for something to ship from China, plus an expectation of consistent quality and Canadian standards.
What I didn't expect was that the drain hole in our bathroom was a very unusual distance from the wall so building our walk-in shower was going to involve breaking concrete (not likely to happen in a condo, that's for sure!) unless we could find someone to custom-build a shower base for us. The minute the word "custom" shows up, companies think nothing of adding $1000 and 6 - 8 more weeks to the deal.
Not only did Valley Acrylic agree to build a custom mould just so we could have our shower base, they did it at a VERY reasonable price (you can negotiate your own, thank you) and even sent the boss's son to come and make sure the measurements were correct. Then they took 3 weeks instead of 2 months and we now have the most beautiful bathroom in our building.
These guys get 10 STARS from me. When people ask where we bought our "European luxury" sinks, taps and jaw-dropping shower panel, we're very happy to surprise them by answering "Valley Acrylic in Mission, BC."
You can only buy Valley Acrylic products through Savemore Plumbing (Vancouver / Surrey) -- also a terrific company.