We moved a 4 bd average size house to a new location 1 hour away. They sent a medium to small sized truck for the job...this was problem # 1. The truck did not hold all of our belongings, requiring a second trip to be added otherwise half of our stuff would have been left behind. The company did not assess or view the house before assigning a truck for the job. Due to this, the total move with the two trips took 23 hours! This was with 3 movers from the company doing the job! Problem #2 had to do with the items left behind even after the 2 trips. There was no communication and really bad attitudes regarding some of the belongings that the company did not want to pack...this was because during the second move, it was going on 10-15 hours and the movers were tired. (try choosing a different career then next time...) Problem #3...once at the new house after the second trip, the older of the 3 movers, who spoke no english...only some type of Czech or Russian language, used our brand new bathroom. He complained that the flush would not work. Turns out he clogged the brand new toilet with some type of diarrhea!! Then after that all three movers proceeded to use our side yard and driveway as their place to urinate! Overall, this company used movers who were disgusting which makes the company seem to not care about professionalism or good service. In their attempt to keep costs and overheads low, they hire people looking for work who are not skilled, trained or capable...not thinking about how this affects their brand image, service quality or customers. I would choose a more reputable company in the future next time!
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- Company Response
After deep and careful investigation, we would like to state that we don't have situation like this during the last half a year in Mississauga. Our company doesn't have a small trucks, the smallest size of the truck that we have is 28ft truck. Usually for 4 bedroom house we send larger 30-32ft truck or even two of them. Also we always recommend free on-site estimates for our clients. Overall we have a rule in our company to wrap the furniture with plastic shrink and pack all the stuff. Our movers have rich experience, they clean and friendly, and they are all professional movers.
This may be done by another moving company. If it was us and you have informed us, we could have resolved this situation.
We are fair and responsible, and this review is misplaced.