The professional team at Built By Pros came in to repair/replace/clean up and complete a very messy/unprofessional/unfinished home renovation project from a unreliable contractor that I had previously hired. It was a reno nightmare! Prior contractor butchered my home and left without finishing the work at a very high cost to me. I was so grateful when Suzanne and Ricardo took the time out of their busy schedule and came to the rescue - they are great people to deal with as well as their skilled, friendly, clean and professional work team. They understood my uneasiness of trusting a contractor . . . they understood what I wanted, what was required and eager to help with the issues at hand. I was happy with the payment schedules. They made the uneasiness go away. They took time in explaining each step of the renos and their work. They knew what was needed, as well as going over any issues/concerns that they had or I had and correcting them immediately. I am very pleased with the finished project - I finally have half my home back - and am eager to have them back in January to complete the main floor of my house. I would definitely recommend them highly on the great job they did! Built By Pros are true home renovators that can be trusted!