My Husband and I have known since we bought our home 10 years ago , that we would need to replace the windows. It just seemed such a daunty task AND a large one ( our home is almost 4000 sq feet, obviously COST was a factor as well . We have received several quotes over the years AND still Optima Windows and Doors beat them . I was very impressed with the time and care that Chris took to explain everything to us . Where the windwows were designed , engineered and manufactured . The difference in quality of Optima Windows vs competitors and even the samples that he brought . It was nice not having to leave the comfort of our home and go to a showroom somewhere . Chris made this process quite easy. He listened intently to all of our concerns and answered all of our questions with a tremendous amount of patience and clarity . He took a walk through out home , every floor , every room , every window and offered his advice on style and type of window , he even went as far as to tell us which windows he felt did NOT need to be replaced in order to save on money ! How many contractors do that ?
Shortly after our initial meeting , a professional and efficient man named Artur came and did our measurements . He was in and out with a flash ! Next came the waiting for our windows which was approximately 1 month and then miraculously last Saturday all of our windows were replaced ...IN 1 DAY !!! I was and still remain in shock and awe how quickly Optima was able to get the job done . Our windows were 30 years old , with wood frames , it was a big job and a very messy one , and yet Artur and his team consisting of Dimitri , Den, Roman and Yan , completed in all with smiling faces and polite demeanor. They even helped with the removal of some of our window treatments AND helped with our main living room ones ( our ceilings are 16 feet high in that room ) . Artur went above and beyond by creating a solution to a problem by one of our basement windows because of where our pool heater and pump are . I cannot say enough good things about this group of fine gentlemen .
I can and will recommend Optima Windows and Doors to anyone and everyone . They are outstanding . As a matter of fact I am looking forward to using them again when its time to switch out our patio sliding glass doors . I will never use anyone else . Thank you Chris for sending out your sales rep to come knocking on our door that cold , wet , April day , or my family and I never would have benefited from such wonderful work !
- Company Response
Thank you very much for sharing your experience replacing Energy Efficient Windows and doors in Richmond Hill with Optima Windows and doors and we hope we can be of service again to yourself or a family member.